Arlo Activity Zones are a useful feature that allows users to define specific areas within the camera’s field of view for motion detection. This helps focus on the most important areas of monitoring, while reducing false notifications from movements happening outside the designated zones. However, some users have reported issues with their Arlo Activity Zones not working properly or facing problems in setting them up.
There could be various reasons behind these issues, such as connectivity problems, incorrect camera positioning, or the need to reset the activity zones. It’s crucial to identify the cause of the problem and troubleshoot it effectively to ensure optimal functionality of the Arlo security system.
- Proper setup of Arlo Activity Zones can help focus on important monitoring areas and reduce false notifications.
- Troubleshooting issues may include addressing connectivity problems, camera positioning, or resetting the zones.
Table of Contents
Common Arlo Activity Zone Issues
Arlo Activity Zones are a helpful feature in Arlo cameras that help users control which areas trigger motion alerts. However, sometimes users may face issues with their Arlo Activity Zones not working properly.
One common problem is receiving unwanted notifications and recordings even after setting up Activity Zones. This might be caused by camera placement, where the camera is capturing motion events outside the defined zones. To resolve this, try adjusting the positioning and angle of your camera to better focus on the desired area.
Another issue reported by Arlo users is Activity Zones not working when the camera isn’t powered by an AC source. Some Arlo cameras, like the Arlo Pro 2, require a continuous power source to enable certain features, including Activity Zones. In such cases, connecting the camera to an AC power source should resolve the issue.
For users with Arlo Secure 4.0, they might have issues with Activity Zones not working as well. The solution depends on addressing specific settings and ensuring that firmware updates are correctly installed. Make sure your Arlo camera and SmartHub are up-to-date by checking for the latest firmware updates in the Arlo app.
Lastly, it’s crucial to recheck the Activity Zone settings in the Arlo app. Sometimes, an accidental change or misconfiguration could lead to issues. Double-check that your chosen zones are well-defined, and tinker with the motion sensitivity settings to find an optimal threshold for detecting motion within the zones.
In summary, common Arlo Activity Zone issues can usually be resolved by adjusting camera positioning, providing an AC power source for certain models, keeping the firmware up-to-date, and double-checking settings in the Arlo app.
Troubleshooting Connectivity Problems
When you experience issues with your Arlo Activity Zones not working, it’s important to troubleshoot these problems to ensure optimal performance of your security system. In this section, we will discuss how to solve connectivity problems by focusing on two key factors: Wi-Fi strength and firmware updates.
Check Wi-Fi Strength
Weak Wi-Fi signal strength can cause issues with your Arlo Activity Zones functioning as intended. To check and improve your Wi-Fi signal strength, follow these steps:
- Ensure your Arlo camera and base station or SmartHub are placed within a suitable distance from each other, and from your Wi-Fi router. Walls and other solid objects may weaken the signal.
- Verify that the Wi-Fi network you’re connected to is stable. You can do this by checking the connection status of other devices in your home.
- Consider using a Wi-Fi extender, mesh network, or switching to a 5GHz band if your router is dual-band capable to improve your signal strength.
Outdated firmware may also contribute to issues with Arlo Activity Zones. Regularly updating your camera’s firmware can resolve potential glitches and improve functionality. Follow these steps to update your Arlo camera’s firmware:
- Open the Arlo app on your smartphone or tablet.
- Navigate to the “Settings” menu, then select the device you wish to update.
- Tap “Device Info” and look for the “Firmware” section. If there is a “New Firmware Available” message, tap the “Update” button to initiate the process.
- Your Arlo camera may temporarily go offline during the update, but it should reconnect once the update is complete.
Resetting Arlo Activity Zones
If you’re experiencing issues with your Arlo Activity Zones, resetting them may help. In this section, we will discuss deleting and recreating zones, as well as adjusting zone areas.
Deleting and Recreating Zones
To resolve any issues with your Arlo Activity Zones, you may need to delete and recreate your zones. Follow these steps:
- Open the Arlo app on your phone or visit the Arlo web portal.
- Click on the Settings option and select the camera you wish to modify.
- In the camera settings, locate and tap on the Activity Zones.
- Identify the zone you want to delete and tap on the Delete button.
- Once deleted, create a new zone by tapping the + (plus) button.
- Adjust the new zone’s position and size accordingly, and then click Save.
Resetting the zone in this way can help alleviate issues and improve the accuracy of your Arlo Activity Zones.
Adjusting Zone Areas
Sometimes, adjusting the size and position of your Arlo Activity Zones can improve their performance. Adjust the zone area by following these steps:
- Navigate to the Activity Zones settings in the Arlo app or web portal.
- Select the zone you want to adjust.
- Drag the corners or sides of the box to resize it, and use the drag option in the middle to reposition the zone.
- Make sure to cover the required area for motion detection and avoid any areas which can cause false notifications.
- Click Save to finalize the changes.
By adjusting the zone size and position, you can help your Arlo camera focus on the more relevant areas needed for motion detection.
Upgrading Arlo Subscription Plans
Upgrading your subscription plan can help ensure that your Arlo Activity Zones work properly. There are different options available, and it’s important to select the plan that meets your needs. In this section, we’ll discuss the Arlo Smart Plans.
Arlo Smart Plans
Arlo offers a variety of Smart Plans to enhance your security camera experience. These plans include features like customizable activity zones, advanced AI detection, and additional cloud storage. Below are the available Arlo Smart Plans:
- Arlo Secure Plan: This plan provides access to customizable activity zones, 30-day video history, advanced object detection, and more. It’s available in two variants:
- Arlo Secure (Single Camera): Designed for those with one Arlo camera, this option covers a single camera and its associated features.
- Arlo Secure (Multi-Camera): If you have multiple Arlo cameras, this plan allows you to protect up to five cameras with the same features as the single camera plan.
- Arlo Secure Premier Plan: This plan includes all the features of the Arlo Secure plan and adds emergency response services. It covers up to five cameras.
- Arlo Secure Elite Plan: The most comprehensive plan, the Arlo Secure Elite, includes all the features of the Arlo Secure Premier plan, but extends coverage to up to 20 cameras.
When considering an upgrade, assess your needs and the number of cameras to ensure the best package for your home. By upgrading to one of the Smart Plans, you can enhance the functionality of your Arlo cameras, including ensuring that your Activity Zones perform correctly.
Arlo Camera Positioning Tips
When setting up Arlo activity zones, proper camera positioning is crucial to ensure accuracy and prevent false alarms. Follow these guidelines to optimize your camera placement:
Camera Field of View
A wide and unobstructed field of view is essential for capturing movement within your activity zones. Make sure there are no objects or structures blocking the camera’s view. Additionally, consider these factors:
- Height: Place your camera at a height between 7 and 9 feet or 2.1 to 2.7 meters from the ground. This allows for optimal coverage and deters potential tampering.
- Tilt: Depending on the area you want to monitor, angle your camera for the best coverage. For instance, if you need to monitor a doorway or walkway, position your camera with a downward tilt to capture motion events more effectively.
- Lighting: Ensure there’s sufficient lighting in the area your camera is monitoring. Proper lighting not only ensures better video quality but can also improve the camera’s motion detection capabilities.
- Stable Surface: Mount your camera on a stable surface, such as a wall or post, to minimize vibrations and improve image quality.
Remember, adjusting the camera’s position may also require updating your activity zones to maintain accuracy. Additionally, consider turning off the Auto Zoom & Tracking feature if you plan to use activity zones, as it can impact their accuracy.
Frequently Asked Questions
Why isn’t my Arlo detecting motion within the designated zone?
Your Arlo device may not be detecting motion within the designated zone due to various reasons, such as incorrect zone settings or an obstructed view. To improve accuracy, ensure you’ve set up the zone correctly and avoid including objects that constantly move, such as tree branches, within the zone.
How do I enable Activity Zones on my Arlo device?
You can enable Activity Zones on your Arlo device by following these steps:
1. Open the Arlo app.
2.Tap the “Settings” icon.
3. Select the camera you want to configure.
4. Tap “Activity Zones.”
5. Follow the on-screen instructions to create and save your zone.
Are multiple activity zones supported on Arlo?
Yes, multiple Activity Zones can be set on Arlo devices. This feature is useful if you want to monitor various areas within the camera’s field of view, focusing on specific spots while avoiding others.
Why does Arlo detect motion outside the set zone?
Arlo can sometimes detect motion outside the set zone due to factors like an insufficient buffer area or moving objects within the zone. To minimize such occurrences, make sure there is an adequate buffer area between the zone and the outside, and avoid including objects that create false triggers, such as moving tree branches.
Do I need a subscription for Arlo Activity Zones?
Yes, Arlo Activity Zones require a subscription to the Arlo Smart Plan. The Arlo Smart Plan offers additional features, such as cloud storage for your recordings and enhanced notifications.
Does Arlo Essential support activity zones?
Yes, Arlo Essential cameras can support Activity Zones when paired with a compatible Arlo base station or an Arlo SmartHub. Additionally, an Arlo subscription plan is required to access and use the Activity Zones feature.