Arlo security cameras have gained a reputation for their convenience, ease of use, and superb performance. However, users might occasionally encounter issues where their Arlo camera stops recording or fails to function as expected. This article aims to help you understand the possible reasons behind this issue and offers some practical solutions to get your camera back on track.
Table of Contents
Arlo Camera Not Recording: Common Causes
Batteries and Power Issues
A common cause of Arlo cameras not recording is battery and power issues. Make sure your camera’s batteries are charged or replaced as needed. Low battery levels can cause the cameras to not function properly, including their recording capabilities.
- Charge or replace batteries regularly
- Check for any power supply issues
- Make sure Base Station is connected to a power source
Motion Detection and Sensitivity
If your Arlo camera is not recording, ensure that the motion detection and sensitivity settings are configured correctly. Adjust the settings to increase detection for better recording.
- Check motion detection settings
- Adjust sensitivity levels as needed
- Test changes by triggering motion
Camera Positioning and Alignment
Proper positioning and alignment of your Arlo camera can impact its ability to record. Ensure the cameras are correctly positioned to cover the area you want to monitor.
- Place cameras at an appropriate height and angle
- Make sure the camera view is not obstructed
- Verify the cameras are covering the desired area
Connectivity and Base Station Issues
Connectivity and Base Station issues can cause your Arlo camera not to record. Check the connection between your cameras, Base Station, and internet to identify and resolve any connectivity problems to ensure your Arlo Camera is not offline.
- Verify your cameras are connected to the Base Station
- Check your internet connection
- Make sure the Base Station is functioning properly
Subscription and Arlo Secure Features
Another possible reason for Arlo cameras not recording is that you don’t have a subscription for the camera(s) and they are listed under No Plan in the app. You may need to move the camera from No Plan to your Arlo Secure Plan to enable recording to the Cloud.
- Move the camera to the Arlo Secure Plan list
- Check subscription status and renew if necessary
- Ensure that your plan supports the required recording features
Errors and Technical Glitches
Lastly, your Arlo camera may not record due to errors and technical glitches. Make sure your cameras and Base Station are running the latest firmware to fix any potential issues.
- Check for firmware updates
- Reboot the base and reinsert the camera battery
- Perform a factory reset if necessary
Troubleshooting the Arlo Camera
Checking and Changing Batteries
A common reason for Arlo cameras not recording is low or drained batteries. To resolve this issue:
- Remove the batteries from the Arlo camera.
- Wait for a few seconds, then reinsert the batteries.
- Ensure the camera is properly powered on.
Adjusting Motion Detection Settings
Arlo cameras should be set to record video when they detect motion or audio. To check and adjust these settings:
- Visit my.arlo.com admin login page or open the Arlo app.
- Make sure the motion detection feature is on.
- Adjust the motion sensitivity settings if necessary.
Optimizing Camera Positioning
Camera positioning can affect the recording functionality. Keep these guidelines in mind:
- Place the Arlo camera no more than 300 feet (90 meters) from the SmartHub or Base Station.
- Position the camera at least 6 feet (2 meters) away from other Wi-Fi devices.
Resetting and Restarting the Base Station
If the camera still isn’t recording, reset and restart the Base Station:
- Unplug the power supply from the Base Station.
- Wait for a few seconds.
- Plug the power supply back into the device.
- Power the devices on after about 30 seconds.
Verifying Subscription and Arlo Secure Status
Ensure you have an active subscription for Arlo Secure:
- Log in to your Arlo account.
- Check your Arlo Secure subscription status.
Contacting Arlo Support
If none of the above steps resolve the issue, seek help from Arlo Support:
- Visit the Arlo Community or reach out to customer support directly.
- Be prepared to provide information about your camera model, firmware version, and any troubleshooting steps you’ve taken.
Preventive Measures and Maintenance
Regularly Update Device Firmware
It’s essential to keep your Arlo camera’s firmware up-to-date to ensure optimal performance and security. Periodically check for updates via the Arlo app, and follow the prompts to install any available firmware updates. Staying current with updates helps maintain your Arlo camera’s recording capabilities and overall functionality.
Monitor Internet Connectivity
Strong and stable internet connectivity is vital for the Arlo camera to function and record properly. Check your internet connection by observing the signal strength in your Arlo app, as low signal strength can lead to recording issues. If you notice a weak or intermittent connection, consider moving your camera closer to the router or using a Wi-Fi extender.
Maintain Optimal Camera Height
To capture the best possible footage, place your Arlo camera at a suitable height. Typically, the recommended height for security cameras is between 8 to 10 feet off the ground. Adjust the camera angles as necessary to keep important areas in focus and maximize the potential for recording clear and useful footage.
Clean Lens and Sensor Regularly
A clean lens and sensor are essential for your Arlo camera to record crisp and clear images. Regularly inspect and clean the lens and sensor using a soft, dry cloth, taking care not to apply excessive pressure or use abrasive materials. This maintenance practice helps ensure that the camera captures the best possible footage and remains functional for an extended period.
By following these preventive measures and maintenance tips, you can maintain the performance and reliability of your Arlo security camera system, ensuring that it consistently records high-quality footage when needed.
Additional Features and Support
Arlo Secure App
The Arlo Secure App offers several functionalities to help users manage their cameras:
- Arlo Library: You can view recorded videos within the app’s Arlo Library, which includes thumbnails labeled with 2K or 4K badges for easy identification of higher-resolution recordings.
- Wi-Fi Connectivity: Ensure your mobile device is connected to Wi-Fi for optimal performance.
- Troubleshooting: If the app isn’t working properly, try force-closing and relaunching it or logging out and back in.
Local Storage and Recording Options
Arlo cameras offer various storage and recording configurations:
- Base station: The Arlo Base Station enables local storage options through USB drives. Up to 1TB of storage can be attached to each base station.
- Cloud storage: Arlo offers cloud storage subscriptions for users who prefer this method.
- Armed mode: Ensure your cameras are set in “Armed” mode to enable recording and detection features.
Access Control and Permission Settings
Controlling access to your Arlo devices is an essential aspect of managing security:
- Grant access account: Users can grant access to other trusted individuals, allowing them to view and manage Arlo devices through the Arlo Secure App.
- Permission levels: Different permission settings can be assigned to users based on their role, ensuring appropriate levels of access for each individual.
These features and support options allow users to tailor their Arlo experience to their specific needs, ensuring optimal performance of their security cameras.