Arlo security cameras have become a popular choice among homeowners for their impressive features and easy installation. However, users may occasionally encounter issues with the device, such as the camera not syncing with its SmartHub or Base Station.
There can be various factors contributing to the syncing issues, such as low camera battery, poor Wi-Fi signal range, or improper setup procedures.
In this article, we will discuss some possible reasons why an Arlo camera may not sync, provide a step-by-step guide on how to troubleshoot, and offer suggestions on maintaining a reliable connection between the camera and the Base Station. By the end of the article, you should be able to address any syncing issues and unlock the full potential of your Arlo security system.
Table of Contents
Understanding the Arlo Camera Sync Process
The Arlo camera sync process involves establishing a connection between your Arlo camera and the Base Station or SmartHub. This ensures your camera can efficiently transmit video and other data to the Base Station or SmartHub for proper functioning.
Arlo Camera and Base Station Compatibility
It is essential to note that not all Arlo cameras are compatible with every Base Station or SmartHub. Here’s a brief compatibility guide:
| Arlo Camera | Compatible Base Station/SmartHub |
|---|---|
| Original (Wire-Free) | VMB4000, VMB4500 |
| Pro | VMB4000, VMB4500, VMB4540, VMB4500T |
| Pro 2 | VMB4000, VMB4500, VMB4540, VMB4500T |
| Pro 3 | VMB4540, VMB4500T |
| Ultra | VMB5000, VMB4500T |
To sync your Arlo camera to the Base Station or SmartHub, follow these steps:
- Position your camera within 3 to 10 feet (1 to 3 meters) from the Base Station or SmartHub.
- Make sure your camera’s battery is charged.
- Follow the syncing instructions specific to your camera model. Typically, the process begins by pressing the sync button on your Base Station or SmartHub, followed by pressing a similar button on your camera. For some models, like the Arlo Ultra Pro 3, Pro 3 Floodlight, or Essential wire-free camera, you don’t need to press a sync button.
If your Arlo camera won’t sync, try the following troubleshooting techniques:
- Move your camera closer to the Base Station or SmartHub.
- Charge your camera’s battery.
- Check that you have added and activated the Base Station or SmartHub in the Arlo app.
Following these steps and ensuring compatibility should help you successfully sync your Arlo camera with the Base Station or SmartHub.
Common Issues and Troubleshooting
Battery and LED Problems
One common issue with Arlo cameras is related to the battery and LED behavior. If the camera LED is blinking amber, the camera battery may be low. In this case, try charging the Arlo camera battery for 30 minutes and then reattempt the sync process. LED blinking rapidly indicates that the camera is syncing with the base station. To initiate syncing with the Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, or Arlo Go camera, press the Sync button on the top of the camera.
Wi-Fi Router and Connectivity Issues
Another common issue with Arlo cameras is related to Wi-Fi router and connectivity problems. If your Arlo camera won’t sync, try the following steps to troubleshoot the issue:
- Move the camera closer to your base station. The devices may be too far apart, causing the syncing issue.
- Restart your Wi-Fi router by unplugging it for 30 seconds, then plugging it back in. This may resolve any connectivity issues between the camera and the base station.
- Ensure that your Wi-Fi router is working properly and has a stable internet connection.
Offline or Unresponsive Cameras
If your Arlo camera is offline or unresponsive, you may need to factory reset the camera and re-sync it with your account. To do this, follow the steps below:
- Remove the camera from your account by following the instructions provided in the Arlo Secure App.
- Perform a factory reset on the camera to restore it to its default settings.
- Set up the camera and add it back to your account using the Arlo Secure App.
By addressing battery and LED problems, resolving Wi-Fi router and connectivity issues, and handling offline or unresponsive cameras, most Arlo camera syncing difficulties can be successfully addressed.
Resolving Sync Issues for Different Models
Arlo Wire-Free, Pro, and Pro 2
For Arlo Wire-Free, Pro, and Pro 2 models, ensure batteries are properly inserted, and consider charging the battery for at least 30 minutes before attempting to sync. Press the Sync button on the camera once, and then press the Sync button on the base station for no more than 2 seconds. Look for a rapidly blinking blue LED, which indicates that the camera is syncing. Remember to sync each camera individually.
Arlo Pro 3 and Ultra
Arlo Pro 3 and Ultra cameras also require syncing with the SmartHub or Base Station. Check the battery life, and try charging it if necessary before syncing. Press the Sync button on the camera and ensure the LED light is blinking blue rapidly. Sync each camera individually, and avoid pressing the Sync button for more than 2 seconds.
Arlo Essential Series
For the Arlo Essential and Arlo Essential Indoor cameras, a similar process is needed. Charge the battery if it’s low, and make sure it’s properly installed. Press the Sync button on the camera, and check if the blue LED light is blinking rapidly. Sync the camera with the SmartHub or Base Station. Repeat the process for each camera that you want to sync.
Arlo Go and Doorbell Cameras
Arlo Go and Doorbell cameras may also experience syncing issues. Ensure the camera is charged and correctly placed. Depending on the model, pressing the Sync button on the camera may be required. Keep an eye on the LED indicator as it should blink rapidly in blue, signaling the syncing process. As with the other models, sync each camera individually.
Remember that syncing issues may vary depending on the camera model. Follow the specific instructions for each model and ensure that the device and camera are within the recommended range for optimal communication and syncing. If the issue persists, consider rebooting the base station or contacting Arlo support for further assistance.
Managing Device Settings and Arlo Secure
Using the Arlo App and Website
To manage device settings for your Arlo wire-free camera, you can use the Arlo app on your phone or the My Arlo website (my.arlo.com). Through the app, you can access the settings for Arlo Ultra Pro 3, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, Essential Wire-Free, and Pro 3 Floodlight. The app allows you to adjust settings such as single-led, multi-led, and multi-led base station functions.
For managing your Arlo Secure subscription, you can access it in the Arlo Secure app. This app provides features such as expert monitoring and additional settings specific to the subscription.
Factory Reset
If your Arlo camera is not syncing properly, a reset can help resolve the problem. When resetting your Arlo camera, follow these steps for different cameras:
- Arlo Ultra Pro 3, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, and Essential Wire-Free: Press and hold the Sync button on the camera for about 10 seconds.
- Pro 3 Floodlight: Press and hold the Outdoor Power Adapter button for about 30 seconds.
A factory reset should only be performed if other solutions fail to resolve the syncing issue. A factory reset will erase any recorded footage and custom settings. For a factory reset:
- Arlo Ultra Pro 3, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, and Essential Wire-Free cameras: Remove the battery, press and hold the Sync button, re-insert the battery while holding the Sync button, and release the button after 10 seconds.
- Pro 3 Floodlight: Press and hold the Outdoor Power Adapter button for about 30 seconds, and then press the button once more after releasing it.