Arlo security cameras are designed to provide efficient and reliable surveillance solutions for homes and businesses. However, users may sometimes face issues with Arlo firmware update not working, which can affect the overall functionality of the camera.
One of the main reasons for Arlo firmware updates to fail is connectivity issues. Other factors may include battery-related problems, incorrect camera settings, and compatibility with specific Arlo models.
- Connectivity and camera settings are crucial for successful firmware updates
- Proper troubleshooting can help overcome firmware update failures
- Arlo Secure App and Web Portal offer additional features and support for camera management
Table of Contents
Understanding Arlo Firmware Update Issues
Arlo security camera systems rely on firmware updates to maintain performance and fix bugs. In some cases, you might encounter issues when updating the firmware on your Arlo devices. This section covers the firmware update process, common error messages, and steps to resolve these issues.
Firmware Update Process
Firmware updates for Arlo devices are automatically released and downloaded between 3:00 a.m. and 5:00 a.m. to minimize camera downtime. However, if your camera is turned off or has a low battery during a release, the update will occur within 24 hours of you turning the camera back on and ensuring it is connected to the SmartHub or Base Station.
Common Firmware Update Error Messages
One common error message you might encounter during the firmware update process is Error 4208. This error usually occurs due to a weak connection between the device and the Arlo SmartHub, Base Station, or Wi-Fi router.
To resolve Error 4208:
- Move the device closer to the Arlo SmartHub, Base Station, or Wi-Fi router to initiate the firmware update.
- If the firmware still doesn’t update, try removing the device from your Arlo account and reinstalling it.
Waiting for firmware update
Another issue you might experience is the “Waiting for firmware update” message, which could indicate a problem connecting to the server.
Try the following steps to fix this issue:
- Restart the device.
- Ensure that your Arlo base station, SmartHub, or Wi-Fi router is properly connected and operational.
Remember to maintain a reliable and strong network connection to ensure a smooth firmware update process and avoid errors.
Internet Connection Issues
When facing issues with Arlo firmware updates, make sure your internet connection is stable. Check the Internet LED on the Arlo Smarthub or Base Station. If it’s not lit or if it’s blinking, there might be a problem with your internet connection.
- Try restarting your Wi-Fi router.
- Ensure that your Arlo device is connected to the correct Wi-Fi network.
If the issue persists, contact your internet service provider for further assistance.
Arlo Smarthub and Base Station Connectivity
The connectivity between your Arlo cameras and the Smarthub or Base Station can also affect firmware updates.
If you are experiencing connectivity problems, try the following:
- Move the Arlo Smarthub or Base Station closer to the cameras to improve the signal strength
- Restart the Arlo Smarthub or Base Station by unplugging it, waiting for 30 seconds, and plugging it back in
- Reset the device to factory default settings and set up your system again if connectivity issues persist
Power and Battery-Related Issues
One of the potential causes for your Arlo firmware update not working could be due to power and battery-related issues in your devices. In this section, we will discuss ways to address such issues and improve the chances of a successful firmware update.
Power Cycling Devices
Power cycling your devices involves turning them off and then back on again to clear any temporary issues or inconsistencies. This can help resolve any problems that may be interfering with the Arlo firmware update process.
To power cycle your device, follow these steps:
- Turn off your Arlo device by disconnecting the power source (e.g., removing the battery or unplugging the power adapter).
- Wait for approximately 10 seconds before reconnecting the power source to the device.
- After reconnecting the power, allow the device to reboot and re-establish its connection to your SmartHub or Base Station.
A low battery charge can also cause difficulties with firmware updates. Make sure your Arlo device has an adequate battery charge before attempting to update its firmware. If the battery level is low, recharge or replace the battery before proceeding with the firmware update. You can monitor the battery level of your device through the Arlo app, where you’ll find the battery percentage indicator.
Battery Compartment Door
Regularly checking and maintaining the battery door on your Arlo device is important for ensuring a stable power supply. A poorly secured battery door can lead to power interruptions during the firmware update process.
To prevent potential issues, follow these tips:
- Ensure that the battery door is properly closed and locked in place after inserting the battery.
- Periodically inspect the battery door for damage or signs of wear. Replace it if necessary.
- Make sure the battery compartment is free from any debris or obstructions that might affect the battery’s connection.
Camera Settings and Firmware Updates
Arlo cameras are known for their reliability and user-friendly features. However, users might occasionally experience issues with camera firmware updates that may not work as expected. In this section, we delve into Arlo camera settings and firmware updates to ensure your cameras function at their best.
Manually Updating Camera Firmware
At times, Arlo camera users might face issues with automatic firmware updates. In such cases, a manual update is recommended.
To manually update your Arlo camera firmware:
- Launch the Arlo app or log in to your Arlo account on my.arlo.com.
- Navigate to Settings > My Devices and select the camera you wish to update.
- Scroll down to the Device Info section and tap or click on Firmware.
- If an update is available, follow the on-screen instructions to complete the update process.
Keep in mind that while manually updating your camera’s firmware, it is essential to have a stable internet connection to avoid interruptions or errors during the update.
Configuring Automatic Updates
Arlo cameras typically receive automatic firmware updates between 3:00 am and 5:00 am local time in order to minimize camera downtime. It is advised to enable automatic updates to ensure your cameras have the latest firmware.
Follow these steps to enable automatic updates for your camera’s firmware:
- Access the Settings menu in the Arlo app or on my.arlo.com.
- Select the camera you wish to configure automatic updates for.
- Toggle the Automatic Updates option to On.
By enabling automatic updates, you can ensure your Arlo cameras receive the most recent firmware version without any manual intervention. However, if your camera experiences a firmware update error 4208, it is recommended to remove the device from your Arlo account and reinstall it to resolve the issue.
Working with Arlo Models
Arlo Pro, Arlo Ultra Arlo Essential, and Arlo Go
Arlo Pro, Arlo Ultra, Arlo Essential and Arlo Go cameras are popular choices due to their versatile features and ease of use. When working with these cameras, firmware updates are essential to maintain the latest features, enhance performance, and ensure security. To update the firmware for these cameras, Arlo devices will automatically receive an update between 3:00 a.m. and 5:00 a.m. to minimize cameras’ downtime. In some cases, you may encounter issues where the camera’s firmware refuses to update. Some common solutions are power cycling the base station and opening and closing all battery doors.
If an Arlo firmware update still doesn’t work, consider checking the connectivity and battery life of your Arlo device, as poor connectivity or low battery life can lead to failed updates. Fully charging the battery before attempting an update can also help.
Arlo Q and Q Plus
Arlo Q and Q Plus cameras are appreciated for their high-quality video streaming and two-way audio capabilities. Similar to the other models mentioned above, these cameras also regularly receive firmware updates to optimize their performance. Make sure your camera is connected to a stable internet connection, and if the firmware update doesn’t occur between the scheduled hours, follow the same troubleshooting steps as for Arlo Pro and Wire-Free camera models.
In this section, we will discuss advanced troubleshooting methods for resolving issues with Arlo firmware updates. We will cover two crucial sub-sections: Resetting Your Devices and Testing Internet Speed.
Resetting Your Devices
First, let’s discuss how to reset your devices properly when troubleshooting Arlo firmware update issues.
- Sync Arlo Cameras: Ensure that your Arlo cameras are correctly synced to the Arlo SmartHub or base station. Proper syncing allows for seamless updates.
- Reset Button: Locate the reset button on your Arlo device, usually found on the back or bottom of the device. Press and hold the reset button for about 10 seconds until the LED on the device blinks, signaling a successful reset.
- Factory Reset: If the previous steps don’t resolve the issue, perform a factory reset on your Arlo base station or SmartHub. This step will erase all settings and configurations, returning the device to its default state. You’ll need to set up the device and reconnect your cameras afterward.
Testing Internet Speed
Another factor that might be affecting your Arlo firmware update is your internet connection speed. Be sure to check your connection and perform the following tips:
- Speed Test: Test your internet connection’s speed to ensure it meets Arlo’s minimum requirements for firmware updates. Use a reliable speed test website or app, like Speedtest.net, to evaluate your upload and download speeds.
- Relocate Devices: If your internet speed is not the issue, consider moving your Arlo device closer to your Wi-Fi router to improve connectivity, especially during firmware updates. A strong and stable connection is required for successful updates.
- Check Network Configuration: Double-check your router’s settings to ensure it is properly configured for Arlo devices. Some routers may require enabling specific ports for Arlo to function correctly.
By following the steps outlined in the sub-sections, resetting your devices and testing your internet speed, you’ll have taken significant steps towards identifying and solving issues related to Arlo firmware updates.
Arlo Secure App and Web Portal
Managing Firmware Updates via the App
The Arlo Secure App makes it possible to effectively manage your Arlo device’s firmware updates. When an update is available, it usually occurs automatically between 3:00 a.m. and 5:00 a.m. local time to keep camera downtime to a minimum. In case you want to speed up the process, you can also update the firmware manually via the app.
- Launch the Arlo Secure App on your device.
- Tap on Settings > My Devices.
- Select the device that you want to update.
- Tap on Device Info > Firmware > Update.
Note: Be cautious not to open the battery door or remove the battery while an Arlo camera is updating and installing firmware.
Using My Arlo Web Portal for Updates
In addition to the Arlo Secure App, you can also manage your firmware updates through the my.arlo.com web portal. The process is fairly simple, ensuring that your Arlo devices remain updated with the latest firmware.
Follow these steps to update your Arlo device firmware manually via my.arlo.com:
- Log in to my.arlo.com.
- Click on Settings > My Devices.
- Select the device that you want to update.
- Click on Device Info > Firmware > Update.
Warning: Make sure not to open the battery door or remove the battery while an Arlo camera is updating and installing firmware.
By confidently and effectively managing your Arlo firmware updates through the Arlo Secure App or the my.arlo.com web portal, you can keep your devices operating smoothly and maintain the highest level of security for your home or business.
Frequently Asked Questions
Why is my Arlo camera not updating firmware?
There could be various reasons for your Arlo camera not updating its firmware, such as connection issues with your SmartHub, Base Station, or Wi-Fi router. In such cases, try moving the camera closer to the network device and see if the update initiates. If the problem persists, remove the device from your Arlo account and reinstall it.
How can I force my Arlo camera to update its firmware?
Arlo firmware updates are released automatically to all connected devices.Typically, updates occur between 3:00 a.m. and 5:00 a.m. to minimize downtime. There isn’t a way to force an update manually. You can either wait for the update to happen automatically or check for updates in the Arlo app by navigating to your device settings.
How long should the Arlo firmware update process take?
The duration of the Arlo firmware update process can vary depending on factors like the network connection and size of the update. However, it generally takes only a few minutes for updates to complete. If your update doesn’t seem to be progressing, try resetting your camera or Base Station and attempting the update again.
What can I do if my Arlo Pro 3 firmware isn’t working?
If your Arlo Pro 3 firmware update fails, try moving the camera closer to the SmartHub or Base Station and ensuring a stable internet connection. If the issue persists, remove the device from your Arlo account and reinstall it. If all else fails, contact Arlo support for assistance.
How to reset my Arlo camera when firmware update fails?
To reset an Arlo camera when the firmware update fails, you can try the following steps:
1. Remove the battery from the camera.
2. Press and hold the sync button for at least ten seconds while reinserting the battery.
3. Wait for the camera’s LED to flash amber and release the sync button.
4. Re-sync the camera with your SmartHub or Base Station.
Why isn’t my Arlo Essential syncing after firmware update?
If your Arlo Essential camera isn’t syncing after a firmware update, ensure that there’s a stable connection between your camera and the Wi-Fi router or Base Station. If necessary, move the camera closer to your router or Base Station. If the issue persists, try resetting the camera.