Arlo Video Doorbell Chime Not Working

Arlo video doorbells have become a popular choice for homeowners looking to boost their home security and always know who’s at their doorstep.

There are various factors that could cause the Arlo video doorbell chime to malfunction. These include incorrect wiring, compatibility issues, and even high temperatures affecting the device’s performance. To ensure the chime functions correctly and keeps you informed of any visitors at your door, it’s crucial to address these potential issues.

Quick Takeaways

  • Arlo video doorbell chime may malfunction due to wiring, compatibility, or temperature issues.
  • Proper installation, setup, and troubleshooting are essential for a well-functioning chime.

Arlo Video Doorbell Chime Overview

The Arlo Video Doorbell is a popular smart home security device that lets users monitor and communicate with visitors at their front door. One of the essential features of the Arlo Video Doorbell is its ability to integrate with an existing or compatible chime, which alerts the homeowner when there’s someone at the door.

The Arlo chime works in tandem with the video doorbell to provide both audio and visual notifications. Once a doorbell button is pressed, the chime emits a distinct sound to notify occupants inside the house. The doorbell also sends real-time alerts to the connected devices, such as smartphones or tablets, through the Arlo mobile app.

Users can also choose to use other Arlo chime models, such as the Arlo Chime (AC1001), which can be connected directly to an Arlo SmartHub or Base station, or the Arlo Chime 2 (AC2001), which connects to the doorbell via a Wi-Fi router connection. These dedicated Arlo chimes offer more reliable performance and ease of setup, ensuring a seamless integration with the Arlo Video Doorbell system.

Getting Started with Arlo Video Doorbell Chime

Before you start setting up your Arlo Video Doorbell Chime, make sure you have the Arlo app installed on your smartphone. This app will guide you through the installation process and allow you to control and manage your doorbell chime efficiently.

The first step in the simple setup of your Arlo Video Doorbell Chime is to install the doorbell itself. Follow the included instructions to securely mount your doorbell near your front door. Be sure to mount it at a height and angle that provides a clear view of your front door area, ensuring the best possible performance.

Once your doorbell is installed, open the Arlo app on your smartphone and sign in or create an account if you haven’t already. The app will guide you through the process of connecting your doorbell to your home’s Wi-Fi network. Make sure your Wi-Fi signal is strong near the location of the doorbell, as a weak signal may impact the performance and reliability of your doorbell chime.

After connecting your doorbell to the Wi-Fi network, you can now set up the Arlo Chime. To do this, go to the “Device Settings” screen in the Arlo app and find the “Paired Devices” section. The app will provide instructions on how to connect your Arlo Chime without requiring an Arlo SmartHub or Arlo Base Station. Once connected, your Arlo Chime will be ready to notify you when someone rings your doorbell.

In summary, installing and setting up the Arlo Video Doorbell Chime includes the following steps:

  1. Install the doorbell according to the included instructions.
  2. Download and sign in to the Arlo app.
  3. Connect the doorbell to your home’s Wi-Fi network.
  4. Set up the Arlo Chime in the Arlo app.

By following these steps, you’ll have a functional and effective doorbell chime to keep you informed whenever someone is at your front door.

Ensuring Compatibility

When setting up your Arlo Video Doorbell, it is essential to ensure compatibility with your existing chime to avoid any issues with the chime not working. There are a few factors to consider, and by following these guidelines, you can help ensure smooth operation.

Traditional Chimes vs Digital Chimes

First, it is important to understand the difference between traditional chimes and digital chimes. Traditional chimes are mechanical, while digital chimes are electronic and may require specific configurations or equipment to integrate with the Arlo Video Doorbell.

Traditional Chime

When using a traditional mechanical chime, verify that the chime is on the list of compatible models provided by Arlo. Compatibility varies, and not all mechanical chimes will work with the doorbell.

Digital Chime

If your setup involves a digital chime, ensure that it has the proper voltage and is configured correctly for compatibility with the Arlo Video Doorbell. Some digital chimes may require the installation of a Power Kit or additional settings adjustments to function correctly with the doorbell system.

Installation and Setup

Installing and setting up your Arlo Video Doorbell with a chime requires careful attention to several components. It is important to ensure that the power supply, wiring, and settings are correctly configured for optimal performance.

  1. Check the compatibility of your doorbell system with the Arlo Video Doorbell. It should be a wired system providing 16-24V AC voltage.
  2. If needed, replace the existing transformer with a compatible one to meet the required voltage.
  3. Turn off the power to your doorbell system at the breaker box to avoid electrical hazards during the installation process.
  4. Locate the wires connected to your existing doorbell and secure them to your Arlo Video Doorbell.
  5. Install the provided Power Kit, a device to regulate power flow to the doorbell and chime. Connect the Power Kit cables to the chime terminals or transformer, following the instructions provided with the kit.
  6. After connecting the wires and installing the Power Kit, mount the Arlo Video Doorbell on the wall outside your door.
  7. Turn the power back on.
  8. Configure your doorbell settings via the Arlo app once it is powered up.
  9. Adjust the chime settings in the app settings menu. Ensure your Traditional Chime or compatible Digital Chime is selected and enabled for proper functioning.
  10. Check the doorbell’s Voltage in the app. If it’s too low, you may need to replace your doorbell’s transformer with a more powerful one.
  11. If your transformer does not match the connections on your Arlo Video Doorbell, you may need to use an Adapter.

Following these steps for the installation and setup process will help ensure that your Arlo Video Doorbell chime works efficiently, providing you with a confident, knowledgeable, and reliable doorbell system.

Troubleshooting Common Arlo Chime Issues

If you’re experiencing issues with your Arlo Video Doorbell chime not working, there are several steps you can take to troubleshoot and potentially resolve the problem.


First, check the wiring of your doorbell and the Power Kit. Incorrect wiring can cause your existing chime not to ring when someone presses the doorbell. Make sure to follow the wiring instructions provided in the user manual to avoid any issues.


Another factor that can influence the functionality of the system is the temperature. The internal temperature of your doorbell can affect chime performance. If you find that the temperature is too high, you might want to relocate the doorbell to a cooler location.

App Settings

It’s also important to check the settings within the Arlo Secure app. Ensure that the “Traditional Chime” configuration is set to “none” if you’re using the new Arlo Video Doorbell system. If the problem persists, try changing other settings, such as motion detection sensitivity, to see if that resolves the issue.

Compatible Chime

Keep in mind that the Arlo Video Doorbell may not work well with some old or non-compatible chimes. In such cases, you might need to replace the traditional chime with a compatible one or use an external Arlo chime to ensure proper operation.

In conclusion, by addressing these common issues, you can significantly improve the performance of your Arlo Video Doorbell chime and avoid any instances in which it may not be working. Remember to follow installation guidelines, monitor temperature, ensure correct settings within the Arlo Secure app, and use compatible chimes for best results.

Chime Maintenance and Security

To ensure the reliable functioning of your Arlo Video Doorbell chime, it’s important to perform regular maintenance checks and maintain the security of your device. Following these tips can help keep your doorbell chime in top condition.


To provide a consistent power supply to your doorbell chime, check the wiring connections between the Power Kit and your existing chime. Incorrect wiring can result in a non-functioning chime. If your doorbell is operating on batteries, make sure to replace them periodically to ensure optimal performance. Additionally, keep the doorbell cover clean and free of dust for proper functioning of the LED and other components.


Your Arlo Video Doorbell security can be enhanced by using Arlo Secure, a subscription service offered by the company for both iOS and Android devices. With Arlo Secure, you receive additional protection features such as cloud storage, advanced AI object detection, and quick emergency response options.

Firmware Updates

Regularly updating your doorbell’s firmware can also help prevent potential security vulnerabilities.

In summary, maintaining your Arlo Video Doorbell chime involves ensuring a proper power supply, keeping the device clean and updated, and heightening the security of your account through Arlo Secure and other best practices. By diligently addressing these aspects, you can confidently rely on your doorbell chime to deliver consistent performance and robust security.

Frequently Asked Questions

Why is my chime not working with my doorbell?

Your chime might not be working with your Arlo doorbell due to various reasons, such as incorrect settings, or wiring issues. Check the wiring and settings, and ensure your Arlo doorbell is functioning in a compatible environment.

How do I connect Arlo Chime 2?

To connect Arlo Chime 2 to your Arlo doorbell, first, ensure that both devices are connected to the same Wi-Fi network. Then, press the sync button on the Arlo Chime 2 for 3 seconds until the LED light starts pulsing yellow. Now, open the Arlo app, go to the device settings, and follow the app’s instructions to finish the pairing process.

What is the Arlo Power Kit and how to install it?

The Arlo Power Kit is a small device that connects between your Arlo Video Doorbell and the existing chime. It ensures proper functioning and compatibility between the two devices. To install the Arlo Power Kit, first, turn off the power at the breaker box. Then, connect the Power Kit wires to your doorbell terminals and the other end to your chime terminals. Lastly, attach the Power Kit to the chime casing using the provided adhesive strip.