Arlo Video Doorbell Won’t Connect to Base Station

Arlo Video Doorbells have gained popularity for their advanced security features and ease of use. However, users might sometimes face connectivity issues where the doorbell does not connect to the base station. This article delves into the underlying causes and potential solutions for this issue.

In some instances, a simple reboot of the base station may resolve the problem. Other cases may require more extensive troubleshooting, such as checking the Wi-Fi connection, reinstalling the Arlo app, or migrating the doorbell from a Wi-Fi connection to the base station. We will outline each of these methods in detail to ensure a seamless connection between your Arlo Video Doorbell and the base station.

Arlo Video Doorbell and Base Station Essentials

Arlo SmartHubs Compatibility

When connecting your Arlo Video Doorbell to your base station, it is essential to ensure compatibility with your Arlo SmartHub or base station model. The Arlo Video Doorbell is compatible with the following base station models:

  • VMB5000
  • VMB4540
  • VMB4500
  • VMB4000

Before connecting, verify that your base station is running the latest firmware version.

Supported Arlo Doorbell Models

There are a variety of doorbell models available in the Arlo ecosystem, such as the Arlo Essential Video Doorbell and the Arlo Audio Doorbell. To connect your specific doorbell model to the base station, ensure it is within range and powered with new batteries. Additionally, ensure your doorbell has the latest firmware update installed.

Base Station Ranges

For optimal connectivity between your Arlo doorbell and the base station, it is crucial to ensure they are within range of one another. When setting up your Arlo devices, make sure your Arlo Video Doorbell is in an accessible location within the Wi-Fi network, and the base station is within a reliable distance. The LED indicators on your base station will provide essential insight into network connections and device status.

Initial Setup and Connectivity

Mobile App Requirements

The Arlo Video Doorbell requires the use of the Arlo app or Arlo Secure app for setup and control. The Arlo app is available for free on both iOS and Android platforms. You will need a compatible mobile device to download the app and access the doorbell’s settings. Ensure your mobile device has a stable internet connection for a seamless experience.

Wi-Fi Configuration

To connect the Arlo Video Doorbell to a base station, you must connect it to a 2.4 GHz Wi-Fi network. During the setup process, you will be asked for your SSID and password to connect your doorbell to your home Wi-Fi network. Ensure your router and mobile device are within close range for a strong Wi-Fi signal.

  • Use an Ethernet cable to connect your Arlo base station to your router.
  • Make sure your Wi-Fi network is a 2.4 GHz band, as the doorbell does not support 5 GHz.
  • Be aware of bandwidth use on your network, as video streaming can consume significant data.
  • Disable Wi-Fi Assist or Adaptive Wi-Fi on your mobile device to avoid interference during setup.

To connect the doorbell to your base station, remove it from your account and wait for the factory reset to complete (LED ring should be solid white). Then, re-access the doorbell using your Arlo app or Arlo Secure app and follow the on-screen instructions.

In case the Arlo Video Doorbell won’t connect to the base station, you can try rebooting the base station:

  1. Disconnect the AC power plug from the Base Station.
  2. Wait for about 15 seconds.
  3. Plug the AC power plug back in.

Doorbell Transformer Requirements

The Arlo Essential Video Doorbell Wired requires a doorbell transformer with a voltage level of 16-24V AC for proper operation. If the voltage level is not within this range or the transformer is in bypass mode, it may lead to connectivity issues.

  • Check the doorbell transformer’s specifications to ensure compatibility.
  • Adjust the voltage level or replace the transformer if necessary.

By following these steps and requirements, you should be able to successfully set up and connect your Arlo Video Doorbell to the base station.

Troubleshooting Connection Issues

Understanding LED Indicators

To troubleshoot connection issues with your Arlo Video Doorbell, start by understanding the LED indicators on the device. Different LED colors and patterns indicate different issues:

  • Solid blue: Doorbell is connected to the network and working properly.
  • Flashing blue: Doorbell is in pairing mode and waiting for a connection.
  • Solid amber: Doorbell has failed to connect to the network, or the connection has been lost.
  • Flashing amber: Doorbell is resetting or updating firmware.

Knowing the different LED statuses helps you identify the connection problem and take appropriate action.

Resetting and Reconnecting the Doorbell

If your Arlo Video Doorbell is not connecting, you may need to reset and reconnect the device:

  1. Remove your account from your device.
  2. On the Devices screen, select the option to add a new device.
  3. Choose your camera or doorbell from the list, and then tap the Add button.
  4. In the app, follow the steps until Arlo detects a SmartHub or Base Station.
  5. Follow the steps to connect your camera or doorbell to the SmartHub or Base Station.

Checking Internet Connection and Wi-Fi Settings

It’s essential to ensure that the internet connection and Wi-Fi settings are correct and stable. Here are a few steps:

  • Check if your Arlo device is connected to a 2.4 GHz Wi-Fi network. The Arlo Video Doorbell does not support 5 GHz Wi-Fi.
  • Confirm that your Network SSID and network password are entered correctly during the setup process.
  • Use an Ethernet cable to connect your Arlo SmartHub or Base Station and ensure it is online.

If your device still won’t connect, you can try disabling Wi-Fi Assist on your smartphone or tablet to avoid any automatic switching between Wi-Fi and cellular networks.

Firmware and SmartHub Updates

Regularly updating your Arlo Video Doorbell’s firmware and SmartHub helps ensure seamless connectivity. Always stay up-to-date with the latest firmware releases and check within the Arlo app or support website for available updates. If your doorbell is offline, you may need to reconnect it to the SmartHub or Base Station and perform a firmware update as needed.

Additional Support and Resources

Live Chat and Customer Support

For real-time assistance, take advantage of Arlo’s live chat support feature. Accessible through the Arlo website, the live chat connects you to experienced customer support agents capable of offering tailored, step-by-step guidance on resolving your video doorbell’s connectivity issues.

To contact customer support, visit the Arlo website and navigate to the “Support” section. There you can find helpful resources like FAQs, tutorials, or opt to speak with an Arlo product expert via phone or email for further assistance.