Eufy Activity Zone Not Working: Quick Troubleshooting Guide

Eufy activity zones are a useful feature for customizing motion detection areas on your Eufy security cameras. By setting up activity zones, users can focus on specific areas for monitoring and minimize false alarms. However, some users have reported issues with their Eufy activity zones not working as expected, leading to frustration and a less effective security system.

Possible causes for Eufy activity zone issues may be related to camera angle, exposure to light, incorrect motion detection settings, or improperly configured activity zones.

Key Takeaways

  • Proper setup and configuration are essential for Eufy activity zones to function effectively.
  • Troubleshooting may involve adjusting camera angle, light exposure, or motion detection settings.
  • When necessary, contacting Eufy customer support can be helpful in resolving activity zone issues.

Eufy Activity Zone Fundamentals

Eufy Activity Zones are a useful feature provided by eufy security for their eufycam range of cameras. The primary purpose of setting up an activity zone is to minimize false alerts and focus on the specific areas that are important to you in your monitoring system.

Setting up an activity zone involves defining a specific area or multiple areas within the camera’s field of view where motion detection should be activated. In a typical scenario, you may want to exclude areas with frequent movement, such as streets or sidewalks, to avoid receiving constant notifications from irrelevant activities.

Eufy security products, such as eufycam, offer two different types of activity zones. You can either create a rectangle zone or a hexagon zone by tapping and dragging the sides of the zones within the eufy app to change its shape. Once you have set up the desired shapes and locations, tap the checkmark to save the zone.

It’s important to mention that the eufy activity zone feature may sometimes not work as expected. In such cases, you can start troubleshooting by adjusting the angle of the camera to improve the detection of objects within the zone. Additionally, make sure the screen rotation setting on your phone is turned on when setting up the activity zone on the eufy app.

Setting up Activity Zones

Setting up Activity Zones for your eufy security devices can greatly enhance the effectiveness of your home security system. Properly configured Activity Zones will ensure that your cameras only alert you when motion is detected within specific areas of interest. To do this, you will need to access the settings in the eufy app and make a few adjustments.

First, open the eufy app and navigate to the camera settings. Within the settings, you will find the option to create Activity Zones. You can set up to three different zones, which allows you to closely monitor specific areas within your camera’s field of view. This will help minimize the chance of false alerts and make sure you receive notifications for the events that matter most to you.

One important factor to consider when setting up Activity Zones is the camera angle. Ensure that the camera is positioned in a way that it covers the desired area and can detect motion effectively. If the camera’s angle is not optimal, it may cause the Activity Zone to function improperly or not at all. Adjust the angle of the camera until it accurately covers your selected zones.

In addition to adjusting the camera angle, it’s important to consider the camera’s motion detection settings. Eufy support recommends fine-tuning these settings to balance the detection sensitivity and the area coverage effectively. You may need to experiment with different settings to find the best combination for your specific needs.

Keep in mind that lighting conditions and environmental factors can also have an impact on the effectiveness of your Activity Zones. Ensure that your security camera has a clear line of sight and is not obstructed by objects or shadows that could interfere with its motion detection capabilities.

By carefully setting up your Activity Zones, adjusting the camera angle, and fine-tuning the motion detection settings, you can significantly improve the performance of your eufy home security system and ensure that you’re always aware of important events happening around your property.

Troubleshooting Eufy Activity Zone Issues

Experiencing issues with your Eufy activity zone not working can be frustrating, especially when it results in false alerts. Thankfully, there are several troubleshooting steps you can take to resolve these problems.

Camera Positon

First, ensure that your camera is positioned correctly, pointing in the right direction, and free of any obstructions that may interfere with its motion detection capabilities. A poorly placed camera can lead to inaccurate activity zone coverage and unwanted notifications.

Power Management Settings

Next, check your Eufy doorbell’s power management settings, as this can directly impact the activity zone functionality. If the settings are set to doorbell only, with no motion detection, then the activity zone will not work unless someone rings the doorbell. Adjust the settings accordingly to enable motion detection and activate the activity zone features.

Motion Detection Sensitivity

Another step worth considering is adjusting the motion detection sensitivity settings within the EufySecurity app. Customizing the activity zone and sensitivity level can help minimize false alerts, as well as improve the overall functionality of your Eufy system.

Power Cycle

Sometimes, power cycling your Eufy device by unplugging it and plugging it back in after a few seconds can also help resolve activity zone issues. This effectively resets the hardware components, potentially eliminating any glitches that may have arisen.


Finally, make sure your Eufy device is running the latest firmware. Outdated firmware may be causing problems with the activity zone functionality or the overall performance of your security system. Keep your device up-to-date to ensure efficient operation and optimal security coverage.

By following these troubleshooting steps, you can effectively address issues with your Eufy activity zone not working and enjoy a more reliable and accurate security system.

Sensitivity Settings and Motion Detection

Eufy activity zones may not work as expected due to various factors, including sensitivity settings and motion detection configurations. To achieve optimal performance, it is essential to understand these two aspects and adjust them accordingly.

Sensitivity Settings

Eufy cameras offer different sensitivity levels to cater to various user preferences and installation environments. These levels determine how likely the camera is to detect activity within the designated zone. If the sensitivity settings are too low, the camera might not detect any activity at all. On the other hand, if the sensitivity is too high, it could lead to false alarms by detecting insignificant movement or activities outside the designated activity zones.

To adjust the sensitivity, access your camera’s settings and locate the motion detection options. Here, you can fine-tune the sensitivity level to match your requirements. It is recommended to test different sensitivity levels and observe the results to determine the most appropriate setting for your environment.

Motion Detection

Another important aspect of Eufy activity zones is the motion detection type. Most Eufy cameras use Passive Infrared (PIR) motion detection, which detects heat signatures emitted by humans, animals, and vehicles. However, some Eufy cameras also utilize AI-based detection technology that can differentiate between human and non-human activities, helping to minimize false alerts. You can select the detection type in the motion detection settings based on your preference.

It is essential to ensure that the motion detection area covers the precise region that requires monitoring. Proper configurations of the activity zones make sure that the system only focuses on the areas of interest and ignores irrelevant activities outside the designated areas.

In conclusion, adjusting the sensitivity settings and motion detection configurations in your Eufy camera can significantly improve the performance of activity zones. By finding the optimal balance between sensitivity and detection type, you can enhance the overall accuracy and effectiveness of your Eufy security system.

Common Eufy Activity Zone Problems

Eufy Activity Zones are a convenient feature for users, allowing them to focus on specific areas for motion detection and receiving notifications. However, there are some common issues that users may face when using this feature.

Motion Outside Designated Areas

One problem people often encounter is the Activity Zone picking up cars and motion outside the designated area, such as on the street or road. This can lead to unwanted notifications and excessive battery drainage. To minimize this issue, ensure your Eufy camera is properly positioned so it does not capture unwanted motion from passing vehicles or pedestrians.

Insufficient Light

Another potential issue with Eufy Activity Zones is that they sometimes fail to trigger notifications or record events when there is insufficient light exposure. Smart cameras rely on a sufficient amount of light to detect motion accurately. Make sure your camera is placed in a well-lit area or consider adding supplemental lighting if needed to improve the visibility within the zone.

Hardware Issues

In some cases, the Activity Zone may not work due to hardware-related problems with the Eufy camera, such as incorrect positioning or obstructions blocking the view. To resolve these issues, ensure that your camera is mounted at the recommended height and angle for optimal performance, as stated in the user manual. Also, check for obstructions, such as trees or branches, and clear any debris that may be interfering with the camera’s field of view.

Software or Firmware Issues

Lastly, software updates and firmware issues can also cause the Eufy Activity Zone to malfunction. Keeping your Eufy device updated with the latest firmware can help to resolve many of these problems. If you’ve tried all of the above suggestions and the issue persists, consider reaching out to Eufy Support for further assistance.

By addressing these common problems, you can help ensure that your Eufy Activity Zone functions smoothly, providing you with the peace of mind that your property is being monitored effectively.

Tips and Solutions

When encountering issues with the Eufy Activity Zone feature, don’t worry; there are several tips and solutions that might resolve the problem. The key to efficiently utilizing these solutions is to approach the issue methodically and patiently.

Check app notification permissions

First, you should check app notification permissions. Sometimes, the main reason for the Eufy Activity Zone not working is simply due to app permissions. Go to your phone’s settings and ensure that notifications are allowed for the Eufy app. If permission is denied, grant the permission and try setting up the activity zone again.

Ensure your Eufy app is up to date

Next, ensure your Eufy app is up to date. The developers often release updates to fix bugs and improve overall functionality. Go to your device’s app store and make sure you are using the latest version of the Eufy app. If not, update the app and retest the activity zone feature.

Adjust the camera angle

Adjust the camera angle if necessary. The camera must be able to detect objects within its field of view, and correctly angling the camera can make a significant difference. Experiment with different angles to find the optimal position for reliable activity zone detection.

Set up multiple activity zones

Consider setting up multiple activity zones if you have a large area to monitor. By creating multiple zones, you can cover a wide area and ensure that no movement goes undetected. Make sure to set up the zones with accurate shapes and locations.

Allow the Eufy Homebase time to start up and reconnect

Lastly, be patient and allow the Eufy Homebase time to start up and reconnect after any modifications. Unplug the power cable, wait ten seconds, plug it back in, and allow the device one minute to restart and reconnect can resolve many simple issues.

By following these tips and solutions, you should be able to fix any issues you may have with the Eufy Activity Zone feature, ensuring that your smart home devices continue to provide reliable security and peace of mind.

Frequently Asked Questions

Why isn’t my eufyCam 2 detecting motion in activity zones?

There could be various reasons for eufyCam 2 not detecting motion in activity zones. One possible reason is incorrect positioning of the camera, which may not cover the desired area. Ensure your camera is positioned correctly, and the activity zone is in its field of view. Another possibility is power or connection issues affecting the camera’s operation. In this case, check if the camera is on and confirm it has a stable Wi-Fi connection.

How do I set up and troubleshoot Eufy floodlight camera activity zones?

Setting up activity zones for your Eufy floodlight camera is simple. Access the Eufy app, go to the camera settings, and select the “Activity Zone” option. You can then adjust the shape and location of the zone. If you’re experiencing issues with the activity zone not working, ensure the camera is positioned correctly and has a stable power and Wi-Fi connection. Delete and recreate the activity zone if necessary.

How can I use privacy zones for Eufy doorbell?

Privacy zones are used to block out specific areas within your Eufy doorbell’s field of view to protect your privacy. To set up a privacy zone, go to the Eufy app, access the doorbell settings, and select the “Privacy Zone” option. Draw a privacy zone on the screen and save it. Keep in mind that Eufy doorbells won’t detect motion or record events within privacy zones.

What could cause my Eufy camera to miss recording events?

Several factors can cause your Eufy camera to miss recording events. Weak or unstable Wi-Fi connection, power loss, and incorrect motion detection settings are common causes. Check your camera’s Wi-Fi connection and power source. Adjust the motion detection settings to ensure they are set correctly and cover the desired area.

How do I adjust motion detection settings on Eufy devices?

Open the Eufy app, select your device, and go to the device settings. Look for the “Motion Detection” option and adjust the sensitivity and zones accordingly. Higher sensitivity settings will detect smaller motions, while lower settings reduce false alerts from irrelevant movements. Ensure the activity zones cover the areas you want to monitor.

Why am I unable to play live video on my Eufy camera?

Inability to play live video on your Eufy camera could be due to connection issues, power problems, or app glitches. Check if the camera has a stable Wi-Fi connection and power source. Try restarting the Eufy app or your device if the problem persists. If necessary, reinstall the app or contact Eufy support for assistance.