Eufy security cameras provide a reliable way for users to monitor their home or business. However, users may occasionally encounter their Eufy camera not recording events.
Table of Contents
How to Fix Eufy Camera Not Recording Events
The Eufy camera is an excellent device for indoor and outdoor security surveillance. However, sometimes, you may face issues like the camera not recording events. In this scenario, a few troubleshooting steps can be taken to solve the issue.
Turn on Recording Mode
Eufy cameras offer various recording modes to accommodate different user needs and preferences. To ensure your Eufy camera is recording events as desired, start by choosing the correct recording mode in the Eufy app.
To change the recording mode settings on your Eufy camera, follow these steps:
- Open the Eufy app on your smartphone.
- Go to the Devices tab.
- Select the camera you want to configure.
- Tap on the Settings gear icon.
- Under Recording Mode, choose the mode that best fits your needs.
There are three types of recording modes:
Motion Detection Recording
Motion detection recording activates the recording when the camera detects movement.
Motion Detection Sensitivity
Adjusting the motion detection sensitivity can have a significant impact on your Eufy Camera’s ability to record events. If your camera is not detecting and recording events, it’s possible that the motion sensitivity setting is set too low. To adjust this setting, open the Eufy app, tap on the settings for the problematic camera, and select motion detection. Ensure the toggle next to motion detection is enabled (blue), and then raise the sensitivity level to improve detection quality.
Keep in mind that increasing the motion detection sensitivity could also increase the number of false alerts you receive, especially if there are nearby objects prone to movement, like trees or bushes. Adjust the setting gradually and find a balance that works best for your specific situation.
To adjust the motion detection sensitivity:
- Open the Eufy app.
- Navigate to the Devices tab.
- Select the camera.
- Tap on the Settings gear icon.
- Tap on Motion Detection Sensitivity.
- Adjust the slider to achieve the desired sensitivity level.
Scheduled Recording
Scheduled Recording automatically records during pre-set time intervals.
Continuous Recording
Continuous Recording records non-stop, regardless of detected motion or schedules.
Check Battery Status
Monitoring the battery status of your Eufy camera helps prevent unexpected power loss and missed recordings. Here’s how to check the battery level:
- Open the Eufy Security app on your smartphone or tablet.
- Tap on the camera you want to check.
- Locate the battery icon, which indicates the remaining battery life.
Moreover, enable battery life alerts in the app settings to receive notifications when the battery level is low. Replace or recharge the battery as needed to maintain reliable performance.
Power Cycle Camera
Reset your eufy camera by switching it off and unplugging the device. Wait for at least 30 seconds before plugging it back in and turning it on. This power cycle helps in solving minor hardware or firmware issues that might impact the recording of events.
Check Network and Internet Connection
Wi-Fi
A strong and stable connection is essential for maintaining proper recording in eufy cameras. Ensure that your camera is connected to Wi-Fi and has a stable and robust signal. You can check the connection status in the eufy Security App under the camera settings. If the connection is weak, try adjusting the placement of your camera for better signal strength or consider using a Wi-Fi extender.
Check Router
Your Eufy security system’s performance can be influenced by your router settings. To optimize camera performance and avoid recording issues, it’s essential to ensure that your router is correctly configured. Here are some steps to help with router settings adjustments:
- Reboot Router
- Verify connection: Check to see if your Eufy camera is connected to the same network as your router. In case of a weak or unstable connection, consider moving the camera closer to the router or using a signal extender.
- Check bandwidth: Make sure there is enough bandwidth for your camera to function smoothly. Other devices on the network might be consuming too much bandwidth, causing the camera to malfunction.
- Firmware updates: Ensure your router’s firmware is up-to-date. Outdated firmware may hinder the camera’s performance, and updating it can lead to improved functionality. Check your router manufacturer’s website for firmware updates and installation instructions.
- Examine firewall settings: Firewalls can sometimes block necessary communication between Eufy security devices and the server. Confirm that your router’s firewall settings do not impede your camera’s functionality.
By following these steps, you can optimize your router settings and prevent potential recording issues with your Eufy camera. If the problem persists, don’t hesitate to contact Eufy’s customer support for further assistance.
Check for SD Card Issues
If your eufy camera uses an SD card for local storage, make sure the card is properly inserted and recognized by the camera. Also, verify it has enough free space for new recordings. If there are issues, try reformatting the SD card using the eufy Security App or replacing it with a new one.
Firmware Update
Keep your eufy cameras up-to-date with the latest firmware updates. This step ensures smooth functioning and fixes known bugs. To check if there’s an update available, open the eufy Security App, navigate to the camera settings and select “Check for firmware update.” If an update is present, follow the on-screen instructions to install.
Factory Reset Eufy Camera
Restoring the eufy camera to its factory settings will eliminate any customized settings that may have caused recording issues. To perform a reset on your eufy camera, locate the sync button on the back of the camera and hold it down for 10 seconds. This will restore the camera to its default settings.
Frequently Asked Questions
Why is my Eufy camera not saving events?
There could be several reasons for your Eufy camera not saving events, such as incorrect settings, low motion sensitivity, or connectivity issues. To identify and resolve the issue, start by checking the camera’s settings and motion detection sensitivity in the Eufy app, and ensure your camera is connected to your Wi-Fi network.
How can I fix Eufy Outdoor Cam Pro not recording?
To fix the Eufy Outdoor Cam Pro not recording events, make sure that motion detection is enabled in the Eufy app, and adjust the motion detection sensitivity if necessary. Additionally, check if your camera’s firmware is up-to-date, and verify that you’ve set up the correct recording preferences and storage options.
What to do if Eufy 2C doesn’t record events?
If your Eufy 2C is not recording events, start by inspecting the camera settings in the Eufy app. Ensure that motion detection is enabled and adjust the motion sensitivity if needed. Moreover, examine your camera’s Wi-Fi connection, firmware, and storage options.
Why isn’t my Eufy indoor camera recording?
Your Eufy indoor camera might not be recording due to improper settings, connectivity issues, or low motion sensitivity. Examine the camera settings in the Eufy app, ensuring that motion detection is activated and sensitivity is appropriately adjusted. Moreover, confirm that your camera is connected to Wi-Fi and has up-to-date firmware.