As a Ring device owner, you might be wondering how long your Ring device stores videos. Understanding video storage duration is essential when using Ring products, as it allows you to know how much time you have to view and save important footage captured by your device. The length of video storage depends on your location and whether you have a subscription to Ring Protect plan.
In the United States, the default video storage time for Ring devices is 60 days, while in Europe and the United Kingdom, the default storage time is 30 days. This means that your saved videos are stored for either 60 or 30 days, depending on where you are located, before they get deleted and your storage resets. However, this default storage time applies to Ring Protect plan subscribers. If you’re not a subscriber, you’ll only have access to live view, while your recorded videos will not be saved.
For Ring videos recorded after July 1, 2022, you have the option to increase your video storage time up to 180 days if you’re a Ring Protect plan subscriber. You can customize your video storage time through the Ring app or Ring.com and adjust it to shorter or longer periods to suit your needs. This increased video storage flexibility allows you to manage your video history more effectively.
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Ring Store Video Basics
Understanding the video storage options for your Ring device is essential to making the most out of your investment. In this section, we explore the fundamentals of Ring’s video storage, including the Ring Protect Plan, video storage time, the subscription plan, and cloud storage.
Ring Protect Plan
The Ring Protect Plan is a subscription service that enables you to record, store, and save your Ring video recordings for a specified time. You have two options: Ring Protect Basic and Ring Protect Plus. The Basic plan covers one device, while the Plus plan covers all devices at a single location.
Video Storage Time
The default video storage time for Ring devices is 60 days in the United States and 30 days in Europe and the United Kingdom. With a Ring Protect subscription, you can adjust the storage time to shorter or longer periods, ranging from 1 day up to 180 days. This flexibility ensures that you can choose a storage duration that suits your needs.
Subscription Plan
Ring offers a 30-day free trial for new users, allowing you to explore its features and video storage capabilities. Once the trial period concludes, you can continue storing your videos by subscribing to one of Ring’s Protect Plans. It is essential to note that, without an active Ring Protect Plan subscription, you can only access live view and will not have access to your stored video recordings.
Cloud Storage
Ring’s cloud storage is where your videos are securely stored under your account when you have an active Ring Protect Plan subscription. With cloud storage, you can easily access, download, and share your recorded videos through the Ring app or Ring.com, ensuring that you have access to crucial footage whenever you need it.
Accessing and Managing Videos
In this section, you will learn how to access and manage your Ring videos, including downloading, sharing, and deleting videos.
Downloading Videos
To download your Ring videos, open the Ring app on your smartphone or tablet. Select the device whose videos you want to access and tap on the “Event History” tab. From the list of events, tap on the video you would like to download. While the video is playing, you will find a “Download” icon. Tap on this icon, and your video will be downloaded to your device’s default storage location.
Sharing Videos
Sharing your Ring videos is a convenient way to keep your family and friends informed about events around your home. To share a video, follow these steps:
- Open the Ring app and select the device whose videos you want to share.
- Go to the “Event History” tab and tap on the video you’d like to share.
- While the video is playing, tap on the “Share” icon.
- Choose your desired sharing method, such as email or social media, and follow the prompts to share your video.
Deleting Videos
If you need to delete a video from your Ring account, follow these steps:
- Open the Ring app and select the device whose videos you want to delete.
- Access the “Event History” tab and find the video you want to delete.
- Tap on the video and press the “Trash” icon at the bottom right of the screen.
- Confirm your decision to delete the video.
Once a video is deleted, it cannot be recovered, so make sure to download any important videos before deleting them.
Storage Duration by Plan and Region
Ring offers different storage durations depending on the subscription plan and region. In this section, we’ll cover the storage periods for the Free Trial, Basic, Plus, UK, and EU plans.
Free Trial
When you first purchase a Ring video doorbell or security camera, you are eligible for a 30-day free trial. During this trial period, your video recordings are stored for up to 30 days. To continue enjoying this storage duration after the trial, consider upgrading to a subscription plan.
Basic
With the Ring Basic plan, your videos are stored for up to 60 days if you are in the United States, Latin America, Middle East, or Asia. For users in the UK and EU, the storage duration is up to 30 days.
Plus
The Ring Plus plan offers the same storage durations as the Basic plan: 60 days for users in the United States, Latin America, Middle East, and Asia, and 30 days for users in the UK and EU.
UK Storage Periods
In the United Kingdom, Ring’s default storage duration is 30 days under both the Basic and Plus subscription plans. You may choose from other storage durations, such as 1, 3, 7, 14, or 21 days, by adjusting your settings on Ring.com or the Ring app.
EU Storage Periods
The same storage periods that apply to the UK also apply to the European Union: a default storage duration of 30 days is available under both the Basic and Plus plans, with options to manually adjust your storage duration to 1, 3, 7, 14, or 21 days on Ring.com or the Ring app.
Remember, to preserve important videos for more than the default storage period, you can download them to your personal device. This way, you can keep your recordings safe and accessible without needing to reset or lose essential footage.
Video Management and Privacy
In this section, we will discuss various aspects of video management and privacy related to your Ring devices. We will cover important topics such as changing video storage time and the encryption and security measures employed by Ring.
Changing Video Storage Time
Your Ring videos stored in the cloud are stored temporarily, up to 180 days. In the United States, the default video storage time is 60 days, while in Europe and the United Kingdom, it’s 30 days. To change your video storage time, access the Control Center in your Ring app. Changing your video storage time will only affect videos that are recorded after you adjust your storage time setting. Keep in mind that altering video storage time is subject to your Ring Protect Plan subscription.
Encryption and Security
Ensuring the security and privacy of your video recordings is crucial. Ring takes various measures to secure your data, including the use of AES encryption for recorded videos. Videos are encrypted during storage in the cloud to protect your data from unauthorized access.
Data transmitted between your devices and the cloud utilizes TLS encryption, ensuring that your live feed, saved videos, and other sensitive data are well protected during transmission. Moreover, Ring makes use of the Secure Real-time Transport Protocol (SRTP) for video streaming to further safeguard your live video feed from potential security threats.
In addition to robust encryption techniques, Ring implements strict access control policies. Ring team members are granted access to customer data only on a need-to-know basis and are required to comply with stringent privacy guidelines. In rare cases involving legal proceedings or government requests, access to your videos may be granted in line with applicable legal requirements and procedures.
Additional Features and Support
Besides video storage, Ring doorbells and security cameras come with various other features and support options to enhance your home security experience. In this section, we will discuss Snapshot Capture and troubleshooting steps for common issues.
Snapshot Capture
Snapshot Capture is a useful feature that allows you to view and monitor the non-motion events occurring between your Ring doorbell’s recorded videos. It provides you with a series of time-lapse images that act as visual check-ins between motion-triggered events. This way, you can get a more comprehensive idea of what’s happening around your property.
To enable Snapshot Capture, follow these steps:
- Open the Ring app and select the desired device.
- Tap on “Device Settings” and then “Snapshot Capture”.
- Toggle the switch to enable Snapshot Capture and select your preferred snapshot frequency.
Remember that Snapshot Capture is available only for Ring Protect Plan subscribers.
Troubleshooting
If you’re experiencing difficulties with your Ring doorbell or security camera, the following troubleshooting tips can help you resolve common issues:
- Live video stream: Ensure that your internet connection is stable and your device has a strong Wi-Fi signal. If your live video stream is lagging or not working, try resetting your router and moving it closer to your Ring device.
- Lapses in recordings: If you notice gaps in recorded videos, check your device’s settings, specifically the motion sensitivity and motion zones. Adjusting these settings can help ensure consistent recordings.
- Research and development: Stay updated on the latest Ring product developments and software updates. Installing new firmware and keeping your Ring app current will help optimize your device’s performance and fix any known issues.
If you’re unable to solve the problem through these tips, consider reaching out to Ring’s customer support for personalized assistance and guidance.