If you’re using the Ring doorbell system, you might have subscribed to one of their subscription plans to access additional features such as video storage and sharing. However, there could be various reasons why you’d want to cancel your subscription, such as moving to a different security system or just wanting to save some money. In this article, we’ll guide you on how to cancel your Ring subscription quickly and easily.
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Understanding Ring Subscription
As a user of Ring devices, it’s crucial to be familiar with the various aspects of Ring subscription plans. Your Ring Protect subscription is vital in maximizing the benefits of your Ring devices, as it helps you to obtain advanced features and extended storage periods for monitoring your home’s security.
Ring Protect Subscription
Ring Protect Subscription is a service that offers different plans to enhance your Ring devices’ functionality. These plans allow you to access features such as video recording, video history, and more, depending on the plan you choose. In essence, the subscription service significantly raises your home’s security level by providing critical features tailored to your needs.
Protect Plan
There are two main types of Ring Protect Plans: the Basic plan and the Plus plan. The Basic plan covers video recording, video history, and other features for a single Ring device at a cost of $3.99/month or $39.99/year. If you have multiple Ring devices or want additional features, the Plus plan caters to an unlimited number of Ring devices and includes added benefits, available at $10/month or $100/year. This flexibility allows you to select the most suitable plan for your specific requirements, ensuring that your home’s security is well catered to.
No Long-Term Commitments
One of the primary benefits of Ring Protect Subscription is that there are no long-term commitments. You have the freedom to choose between monthly or annual billing options, depending on your preferences and budget. Moreover, you can cancel your subscription at any time without incurring penalties, which gives you total control over your Ring device management and subscription.
How to Cancel Ring Subscription
In this section, we will guide you through the process of canceling your Ring subscription. Follow the instructions provided for either using Ring.com or the Ring app to cancel your subscription.
Using Ring.com
To cancel your Ring subscription through the Ring.com website, follow these steps:
- Log in to your account on Ring.com.
- Select Protect Plan on the top menu.
- Select the plan you want to cancel.
- On the bottom of the page select Cancel Plan, then a reason for cancellation.
- Select when to cancel your plan (now or at the end of your billing cycle).
- Confirm cancellation.
Remember to download any videos you want to keep before canceling your subscription, as your recorded videos will no longer be accessible when the subscription is canceled.
Using Ring App
If you prefer using the Ring app to cancel your subscription, follow these steps:
- Open the Ring app on your device and sign in to your account.
- Go to the Dashboard and tap the Settings icon (gear icon).
- Select Manage Subscription.
- Choose the plan you want to cancel.
- Follow the on-screen instructions to confirm cancellation and provide a reason for cancellation.
As with the Ring.com method, make sure to download any recorded videos you would like to keep before canceling your subscription.
Managing Your Account and Payment Methods
Managing your Ring account and payment methods is simple and straightforward. Here, you’ll learn how to update your subscription payment method, view your billing history, and manage your payment information.
Update Subscription Payment Method
When you need to update or change the payment method for your Ring subscription, follow these steps:
- Log in to your account on Ring.com.
- Go to your account settings.
- Select the “Payment Methods” tab.
- Add a new payment method or update the existing one.
- Make sure to save your changes.
It’s essential to keep your payment information up-to-date to avoid interruptions in your Ring Protect Plan service.
Billing History
Keeping track of your billing history can help you stay informed about your payments, and provide useful information in case of any discrepancies. To view your billing history with Ring:
- Log in to your Ring account.
- Go to the account settings.
- Select the “Billing History” tab.
You’ll see a list of all past transactions, including dates, invoice numbers, and amounts paid. This information can be useful for personal financial tracking or tax purposes.
Payment Information
Adding and editing your payment information ensures your subscription continues without disruption. To add or update payment information:
- Log in to your account on Ring.com.
- Navigate to your account settings.
- Select the “Payment Methods” tab.
- Add a new payment method or make changes to an existing one.
- Don’t forget to save your changes to keep your subscription active.
By effectively managing your account and payment methods, you can ensure uninterrupted access to your Ring Protect Plan and its valuable features.
Refund Policies and Processes
When deciding to cancel your Ring subscription, it’s important to understand the refund policies and processes in place for annual and monthly plans, as well as SEPA refunds.
Annual Plans
If you have an annual plan and decide to cancel, the refund process depends on how far into the subscription you are. Typically, you can expect a prorated refund for the unused time left on your plan. In this case, you’ll be refunded the amount corresponding to the unused days of your subscription. It is essential to know that your eligibility for a refund will be determined by Ring, and specific terms and conditions may apply.
Monthly Plans
For those with a monthly plan, the refund process is slightly different. As there is less time between billing cycles, it’s less likely that you’ll receive a prorated refund for unused days. In most cases, if you cancel your monthly subscription, no refund will be issued, and you’ll simply not be billed for the next month. Check Ring’s terms and conditions to confirm their exact policy regarding monthly plan refunds.
SEPA Refunds
If you have made your payment through a SEPA (Single Euro Payments Area) Direct Debit, you may have additional refund options. In the event of cancellation, SEPA allows consumers to request a refund within eight weeks of payment. Keep in mind that this is a general SEPA rule and individual refunds will still depend on Ring’s refund policies and terms.
Accessing and Managing Recorded Videos
If you have a Ring Protect Plan, you can manage your recorded videos, such as accessing, downloading, and deleting them. In this section, we’ll discuss how to download your recorded videos and what happens to them after you cancel your subscription.
Download Recorded Videos
To download your recorded videos, follow these steps:
- Open the Ring app or log in to your account at Ring.com.
- Find the video you wish to download.
- Click on the download icon to save it to your device or computer.
Remember that your recordings are stored only for a limited time with the duration depending on your Ring Protect Plan. It’s essential to download any videos you want to keep before they’re automatically deleted.
Recorded Videos After Cancellation
When you cancel your Ring Protect subscription for any reason, your recorded videos will no longer be accessible. If there are any important videos you’d like to save, be sure to download them before canceling your subscription. After the cancellation, you will lose access to any historical video data, but you will still be able to use the Live View feature on the Ring app.
Note that there are no long-term commitments for your Ring Protect subscription, and you can cancel anytime. To cancel your subscription, go to your account settings, find the “Billing & Subscriptions” section, and follow the steps to cancel your subscription.
Ring and Amazon.com Relationship
Ring, a home security and smart home company, was acquired by Amazon.com in 2018. This acquisition led to the integration of Ring products with Amazon services, providing you a seamless experience when using and managing your Ring devices.
As a user of Ring products, this integration allows you to control your devices using Amazon Echo and Alexa, consolidating your smart home system. Additionally, you can subscribe to Ring Protect plans directly through your Amazon.com account, making it simple to manage your subscription, payment methods, and cancellation processes.
When canceling your Ring subscription, you can follow these steps:
- Log in to your Amazon account
- Select ‘Your Memberships & Subscriptions’
- Choose ‘Cancel Subscription’ next to the Ring Protect plan you want to cancel
- Confirm the cancellation
Refunds and cancellation policies may vary depending on your specific subscription plan and purchase location. However, you can generally expect a refund for eligible cases to be returned to the payment method registered in your Ring or Amazon account.
Frequently Asked Questions
Subscription Cancellations
If you want to cancel your Ring Protect subscription, follow these simple steps:
- Go to ring.com or amazon.com if you bought the subscription there.
- Log in to your account.
- Find the Ring Protect plan you’d like to cancel and select “Cancel Subscription”.
- Confirm the cancellation.
Remember, there are no long-term commitments for your subscription. However, make sure to download any recorded videos you want to keep before cancelling, as they will be deleted upon cancellation.
Privacy and Security
Ring takes privacy and security seriously. Here are some tips to ensure that you maintain privacy and security with your Ring devices:
- Regularly update your Ring devices to receive the latest security patches and features.
- Enable two-factor authentication to add an extra layer of security to your account.
- Never share your login credentials with anyone.
- Create strong, unique passwords for your account.
By taking these precautions, you can help protect your personal information and keep your home safe.
Conclusion
In summary, canceling your Ring subscription can be done efficiently by following the steps outlined in this article. It’s important to consider what’s best for your security needs and budget before making any changes to your subscription. Canceling a Ring Protect subscription can be done online through the Ring.com website or your Amazon account, depending on where you purchased the subscription.
Before canceling your subscription, remember to download any recorded videos you’d like to keep as they will be inaccessible once your subscription is terminated. To manage your Ring Protect subscription and adjust its settings, log in to your Ring account or Amazon account and follow the prompts.
As a Ring user, it’s crucial to stay informed about your subscription options and know how to make changes when necessary. By understanding the process of canceling your Ring subscription, you can make an informed decision that best suits your security needs and budget.