How To Factory Reset Wyze Cam: Quick and Easy Steps

Whether you want to troubleshoot issues, sell your Wyze Cam, or simply start fresh, factory resetting the camera is often the best solution. Factory resetting a Wyze Cam involves deleting the settings file and rolling the device back to its default settings, ensuring that any customizations and saved data are wiped clean. Keep reading because we’re going to explain exactly how to factory reset your Wyze Cam.

Key Takeaways

• Factory resetting a Wyze Cam deletes its settings file and restores it to default settings
• The factory reset process varies slightly for different Wyze Cam models
• After resetting, users must set up the camera again from scratch and troubleshoot any issues if necessary

How to Factory Reset Wyze Cam

The process of factory resetting your Wyze Cam depends on the model of your camera. This section will guide you through the factory reset process for Wyze Cam V1 and V2, Wyze Cam Pan, and Wyze Cam V3.

Wyze Cam V1 and V2

1. If you have a microSD card inserted, remove it.
2. With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds. This will reset the camera.
3. For Wyze Cam v1 only, press and hold it for 20 seconds.
4. Wait at least 30 seconds for the unit to initiate.

The LED status light on the Wyze Cam V2 will change during the process:

• Yellow: Initializing the device
• Flashing red: Factory reset completed successfully

Wyze Cam Pan

1. Remove the microSD card if present.
2. Plug the Wyze Cam Pan into power.
3. Press and hold the setup button on the bottom of the camera for 10 seconds.
4. Wait a minimum of 30 seconds for the camera to initialize.

The LED status light on the Wyze Cam Pan will show the following changes:

• Solid yellow: Camera is initializing
• Flashing red: Factory reset has been successfully completed

Wyze Cam V3

1. Remove the microSD card if inserted.
2. Connect the Wyze Cam V3 to a power source.
3. Press and hold the setup button on the bottom of the camera for 10 seconds.
4. Wait for at least 30 seconds for the unit to initialize. This process may take up to 5 minutes in rare cases.

During the factory reset process, the LED status light on the Wyze Cam V3 will show the following changes:

• Solid yellow: Device is initializing
• Flashing red: Factory reset has been successfully completed

Preparation for Reset

Power Off the Camera

Before resetting your Wyze Cam, it’s essential to power off the camera. Doing so ensures that there is no ongoing firmware update or data transmission in progress, which could render the Wyze Cam inoperable during the reset process.

To power off the camera, simply unplug the power cable from the device. Wait for a few seconds to ensure that the camera is entirely powered down.

Remove SD Card

If your Wyze Cam has a microSD card installed, it’s important to remove it before proceeding with the factory reset process. The reset may interfere with the content stored on the card, causing potential data loss or corruption.

• To remove the SD card, locate the microSD card slot on the camera, which is typically found on the side or bottom of the device.
• Gently press the card until you hear a click. This signifies that the card has been disengaged from the holder.
• Carefully slide the card out of the slot and keep it in a safe place during the factory reset process.

By properly powering off your Wyze Cam and safely removing the microSD card, you’re ensuring that the factory reset process goes smoothly, returning your camera to its default settings without causing any further issues or data loss.

Setting Up the Camera After Reset

When to Set Up Again

After you have successfully factory reset your Wyze Cam, it is essential to set it up again to regain its functionality. This setup process is necessary because the reset process removes all settings and configurations made on the camera, returning it to its factory defaults. You should set up your camera again whenever you:

• Change your Wi-Fi network or credentials
• Want to update the camera’s settings
• Move the camera to a new location

Wyze Cam Setup Guide

Setting up your Wyze Cam is a simple process. Follow these steps to get your camera up and running quickly:

1. Install the Wyze app: Download and install the Wyze app on your smartphone. It’s available for iOS and Android devices.
2. Create or sign in to your Wyze account: Open the Wyze app, and sign in to your account, or create a new account if you don’t have one.
3. Power on the camera: Connect the Wyze Cam to a power outlet using the included power adapter and USB cable. Wait for the LED status light to turn solid red.
4. Press the setup button: With the Wyze Cam plugged into power, press and hold the setup button on the bottom of the camera for a few seconds until you hear a voice prompt stating “Ready to connect.”
5. Add the camera to the app: In the Wyze app, tap the + icon in the top-left corner, select “Add Device,” and choose the specific Wyze Cam model you have.
6. Enter Wi-Fi details: Enter your Wi-Fi network name and password in the provided fields. Ensure that your phone is connected to a 2.4GHz Wi-Fi network, as Wyze Cam does not support 5GHz networks.
7. QR Code: The app will generate a QR code. Hold this QR code in front of the camera, about 5 inches away, until you hear the camera say “QR code scanned.”
8. Wait for connection: The LED status light will change from flashing red to flashing blue. Once it turns blue, the camera is connected.
9. Name your Wyze Cam: Give your Wyze Cam a recognizable name, and tap “Finish.”

Your Wyze Cam is now set up and ready to use. You can start monitoring and configuring the camera settings through the Wyze app.

Understanding Factory Reset

Why Reset Your Wyze Cam

A factory reset is a process that restores your Wyze Cam to its original state, deleting any saved settings and returning the camera to default settings. There are several reasons why one might want to reset their Wyze Cam:

• Troubleshooting: If your camera is not functioning properly or experiencing performance issues, a factory reset can help restore the device to a previous working state.
• Sale or Donation: If you plan on selling or giving away your Wyze Cam, a factory reset ensures that all your personal data and settings are wiped clean, providing the new user with a fresh start.
• Connectivity Problems: Issues like connectivity errors or difficulty pairing with your account could be resolved by resetting your Wyze Cam.

Reset Vs. Hard Reset

There is a difference between a factory reset and a hard reset. A factory reset is a software-based process that deletes the camera’s settings and reverts them back to the default state. This is typically done through the Wyze Cam’s setup button, and is a recommended solution for resolving basic issues or preparing the camera for a new owner.

On the other hand, a hard reset or a power cycle involves physically removing the power source from your Wyze Cam, such as unplugging it or removing its batteries. This can be helpful in more extreme cases, such as when the camera is completely unresponsive. However, for security reasons, a hard reset is not possible on certain Wyze Cam models, like the Wyze Cam Outdoor.

To factory reset a Wyze Cam v1/v2/v3 or Pan v1/v2, follow these steps:

1. Remove any microSD card inserted in the camera, if applicable.
2. With the camera plugged into power, press and hold the setup button on the bottom of the camera for 10 seconds.
3. Wait at least 30 seconds for the unit to initiate. This process can take up to 5 minutes.

Remember that the factory reset process reverts your camera to its original settings, making it essential to reconfigure the device after a reset.

Troubleshooting Reset Issues

When resetting your Wyze Cam, you may encounter some issues that require troubleshooting. This section will help guide you through various LED status indicators and steps to help resolve common problems.

Submitting a Request to Wyze Support

If you’re experiencing ongoing issues with your Wyze Cam after trying other troubleshooting methods, it’s time to seek assistance from Wyze Support. To submit a request, please visit the Wyze Support website and fill out the necessary information. They’ll help you diagnose and resolve the issue with your Wyze Cam.

Flashing Red LED Status

When resetting your Wyze Cam, you may notice the LED status light changing from solid red to flashing red. This indicates that the camera is initializing and going through the reset process. Please wait at least 30 seconds for the unit to initiate; this process can take up to 5 minutes. If the flashing red light persists after the reset time, unplug the camera, wait for a few seconds, and then plug it back in to ensure proper powering.

Blinking Yellow LED Status

If you observe a blinking yellow LED status light during the reset procedure, it means the camera is waiting for a connection. Make sure your Wyze Cam is close to your router and verify you’ve entered the correct Wi-Fi information within the Wyze app during the setup process. If the issue persists, try resetting your router and checking if your Wi-Fi network is functioning correctly.

Solid Yellow LED Status

A solid yellow LED status light implies that the Wyze Cam is experiencing power issues or is still powering on. Ensure that the camera is connected to a proper power source, such as the included USB adapter, and the power cable is securely connected to the camera. If the solid yellow light remains after 5 minutes, you may need to replace the power cable or contact Wyze Support for further assistance.

Restoring Default Settings

Restoring the default settings on your Wyze Cam can be a helpful troubleshooting step in case of any issues with your device. A factory reset deletes the settings file on the camera and rolls it back to its default settings. This process might help restore your camera to a previous working state.

Manually Create a Settings File

One method you can try to restore the default settings is by creating a new settings file manually, to replace the existing one on the Wyze Cam. To do this, follow the steps below:

1. If you have a microSD card inserted in the Wyze Cam, remove it.
2. Press and hold the setup button on the bottom of the camera for about 10 seconds. This will initiate the reset process. Wait for at least 30 seconds to allow the camera to reset. In some cases, it can take up to 5 minutes.
3. After the reset, the LED status light on the Wyze Cam will change from solid red to flashing red.
4. Use the Wyze app to add the camera as a new installation. Name it the same as before.
5. Insert the microSD card back into the camera, if applicable.

By following these steps, you will create a new settings file manually, replacing the old one, thus restoring the camera to its default settings.

Frequently Asked Questions