How to Fix Cracked Ring Doorbell Button

Over time, the plastic button on the Ring Doorbell Pro is known to crack due to constant use and exposure to the elements. While Ring might suggest replacing the entire doorbell, I’ll show you through how to fix cracked Ring Doorbell button. There are ways to fix or replace the broken button without needing a brand-new device.

It’s worth noting that while there are some recommended methods for repairing your Ring Doorbell button, it’s important to approach the process carefully and methodically. This will ensure that you’re not causing any further damage to the device, resulting in a smoother and more successful repair experience. Keep reading to learn how to get started with fixing your cracked Ring Doorbell button.

Identifying the Problem

Cracked Button Causes

A common issue with Ring Doorbell devices is the cracking of the doorbell button. This is often due to the cheap plastic material used for the button, which can become brittle over time and eventually crack. Prolonged use, exposure to the elements, and general wear and tear all contribute to this problem. If you notice that your Ring Doorbell button has cracks or chips, it’s essential to address the issue before it impairs the doorbell’s functionality.

Ring Doorbell Models

The issue of cracked doorbell buttons may be more prevalent in certain Ring Doorbell models. For instance, the Ring Doorbell Pro is known for its weak plastic button, which has been reported to crack after prolonged use. Other Ring Doorbell models like Ring Video Doorbell or Ring Video Doorbell 2 may also experience similar issues, although the frequency may vary depending on the model’s construction and materials.

While the problem may differ slightly between Ring Doorbell models, some key concepts and steps can be followed to properly address the issue:

  • Determine the extent of the damage and assess whether a simple repair or replacement is needed.
  • Consult the device’s manual for troubleshooting tips and reference material.
  • Consider seeking assistance from Ring customer support or other users who have experienced similar issues.

In summary, identifying the problem of a cracked button in your Ring Doorbell is the first step to help you decide on the appropriate course of action to fix it. By evaluating the damage and understanding the causes behind the issue, you can find the right solution for your specific device and prevent further issues related to the doorbell button.

Preparing for Replacement

Gathering Tools and Materials

replace broken button ring doorbell 1
- replace broken button ring doorbell

Before you begin the process of replacing the cracked Ring Doorbell button, it’s essential to gather the necessary tools and materials. Here’s a list of items you will need:

  • Screwdriver (preferably small and flat-head)
  • Wire stripper
  • Replacement button
  • Protective gloves

Ensure that you have these tools readily available so you don’t face any issues during your repair project.

Acquiring a New Button

To replace the cracked button on your Ring Doorbell, you’ll first need to acquire a new, suitable replacement button. There are several options for obtaining a replacement button:

  1. Contact Ring Support: Reach out to Ring’s customer support to inquire about the availability and cost of a replacement button. If your doorbell is still under warranty, they may provide the replacement part at no cost.
  2. Online Retailers: Websites such as eBay may have listings for replacement buttons compatible with Ring Doorbell systems. Browse through these listings to find a suitable replacement at a reasonable price.

Once you have acquired a new button, make sure it fits the existing housing of your Ring Doorbell and is made of a durable plastic material, so it lasts longer than the original one. With the right tools, materials, and a new button, you’re now ready to begin the process of fixing your cracked Ring Doorbell button.

Removing the Cracked Button

Disconnecting Power

cracked ring button repair steps 2
- cracked ring button repair steps

Before attempting to fix the cracked button of your Ring Doorbell, it’s crucial to disconnect the power. Locate the circuit breaker box in your home and switch off the breaker supplying electricity to the doorbell. This helps ensure your safety and prevents any electrical component damage.

Disassembling the Unit

Once the power has been safely disconnected, you can begin to disassemble the doorbell to access the cracked button. Here’s a step-by-step process to do it:

  1. Remove the device: Carefully unmount the Ring Doorbell from its location on your wall or doorframe.
  2. Expose the button: The cracked button is usually held in place by a few plastic latches. Use a small flathead screwdriver to gently pry the damaged cap off, taking care not to damage the base.
  3. Separate components: Disconnect any wiring connecting the button to the doorbell’s circuitry to fully separate the button from the unit.

Remember to keep track of any screws, wires, and components during the disassembly process. This will make it easier to put everything back together once the button has been repaired or replaced.

Replacing the Cracked Button

In this section, we will discuss the steps to replace a cracked Ring Doorbell Pro button. Follow these steps carefully to ensure a proper and safe installation.

Handling Circuit Board

When replacing the cracked button, the first step is to handle the circuit board safely. The circuit board contains delicate components that can be easily damaged.

  1. Turn off power to the doorbell at the breaker box to ensure safety during the process.
  2. Remove the Ring Doorbell Pro from its mounting bracket.
  3. Carefully remove the backplate to expose the circuit board.
  4. Gently detach any wires connected to the circuit board. Take note of their original position for reassembly.

After preparing the circuit board, it’s time to replace the button. Purchase or obtain a replacement button compatible with Ring Doorbell Pro.

Finalizing Installation

Now that you have properly prepared the circuit board and obtained a replacement button, follow these steps to finalize the installation:

  1. Place the new button in the correct position on the circuit board.
  2. Secure the button by soldering or clipping it into place. Ensure a strong connection between the button and circuit board.
  3. Reattach the wires to their original positions on the circuit board.
  4. Place the circuit board back inside the doorbell housing and reattach the backplate.
  5. Mount the Ring Doorbell Pro back onto its bracket.
  6. Switch the power back on at the breaker box and test the doorbell to ensure the new button is functioning properly.

By following these steps, you can successfully replace a cracked Ring Doorbell Pro button. Remember to handle the circuit board carefully and use the appropriate tools during the process to avoid damaging any components.

Testing and Troubleshooting

Ensuring Proper Functionality

Before attempting to fix a cracked Ring doorbell button, it’s essential to ensure that the doorbell is functioning correctly. A broken or cracked button may not necessarily signal a problem with the doorbell’s overall functionality. Here are some steps to verify proper operation:

  1. Check the chime: Press the doorbell button and listen for the chime. If you hear a sound, proceed to the next step. If there is no sound, ensure that the audio is enabled from the Ring application and the smart doorbell.
  2. Test the video feed: Open the Ring application and access the live video feed feature. Ensure the video is clear, and there is no static or distortion.
  3. Verify motion detection: Walk in front of the doorbell and check if you receive a motion alert on your mobile device.

Addressing Common Issues

Once you have ensured that the doorbell’s primary functionality is intact, you can begin addressing the cracked button issue. Depending on the severity of the damage, the button may need to be replaced completely. Here is a brief outline of the process for fixing or replacing a cracked button on a Ring doorbell Pro model:

  1. Removing the cracked button: The button cap is held in place with a few plastic latches. Carefully pry off the damaged cap, being cautious not to damage the base.
  2. Acquiring a replacement button: Obtain a new button or a 3D printed part. You may find replacement parts on online platforms such as eBay or online 3D printing services.
  3. Replacing the button: Line up the new button or 3D printed part with the base and press it into place. Ensure the button clicks properly and is firmly attached.
  4. Re-test functionality: After replacing the button, re-test your doorbell’s functionality (chime, video, and motion detection) to ensure that all components are working correctly.

By following these steps, you will have effectively addressed the issue of a cracked button on your Ring doorbell Pro model.

Reaching Out for Support

When experiencing a cracked Ring Doorbell button, it is essential to first reach out to Ring Support. Ring Support can offer valuable guidance and information regarding the potential solutions available for repairing the cracked button issue.

To contact Ring Support, visit their website and navigate to the support section. From there, you can either call their support line or use the online chat feature to get in touch with a representative. Describe your issue as accurately and thoroughly as possible, and the support team will do their best to assist you.

It is important to keep in mind that while reaching out to Ring Support is a recommended first step, you may not always be able to get the doorbell replaced or repaired under warranty. In such cases, you may have to look into alternative repair methods or potentially purchase a new doorbell.

In conclusion, always remember to reach out to Ring Support when dealing with a cracked Ring Doorbell button, as their guidance and assistance can be invaluable in finding the best solution for your specific issue.


In summary, fixing a cracked Ring Doorbell button is a manageable task for those who are comfortable with DIY projects. The process usually involves removing the damaged button cap, carefully prying it off without causing further damage to the base. Replacement button caps can be found online or at local stores, making this a cost-effective solution instead of purchasing a new doorbell.

Some users have also shared alternative fixes, such as crafting a new button using a 3/4 inch anti-skid vinyl tip and securing it with silicone glue. This temporary solution has proven to be effective for some homeowners and can be done without taking the doorbell apart.

It should be noted that while repairing the button is possible for individuals with DIY skills, it is essential to proceed with caution and ensure no further damage is done to the device. If you’re unsure about your ability to repair the button yourself, it’s always best to consult a professional or contact Ring’s customer support for assistance.