As a Ring device owner, you may need to reset your Ring account at some point, whether for personal reasons or if you’re planning to transfer ownership of your device to someone else. In this article, we will guide you through the steps involved in resetting your Ring account, ensuring a smooth and hassle-free transition.
Resetting your Ring account includes changing your password, updating your email address, and removing your devices from the account before deleting it completely. This process ensures that any sensitive information shared between your Ring app and devices will not fall into the wrong hands and allows the new owner to set up the Ring device without encountering any issues.
To get started, we will provide a detailed, step-by-step walkthrough of the reset process. This information is specifically tailored to help you navigate through the complexities of the Ring account reset, all while maintaining the functionality and security of your devices. So let’s dive into the process of resetting your Ring account.
TOC
Resetting Your Ring Account Password
Having a strong and updated password for your Ring account is essential for maintaining the security of your smart home devices. In case you’ve forgotten your password or just want to update it, this section will guide you through the process of resetting your Ring account password.
Forgot Password
If you’ve forgotten your Ring account password, start by opening the Ring app or logging in to your account at Ring.com. Then, follow these steps:
- Tap or click on ‘Forgot your password?’
- Enter your Ring account email address associated with your account
- A password reset email will be sent to your email address
- Open the email and follow the instructions provided to reset your password
After successfully resetting your password, you can log in to the Ring app using your new password.
Updating Your Password
Updating your Ring account password regularly is a good security practice. To change your password using the Ring app, follow these steps:
- Open the Ring app
- Tap the menu and scroll down to Control Center
- Tap ‘Account Management’ and then tap ‘Update’ under Password section
- Re-enter your current password and sign in code
- Enter and confirm your new password, ensuring it meets the password requirements (at least eight characters, a mix of letters and numbers, and optionally includes special characters)
- Tap ‘Change Password’
Your Ring account password has now been updated. Be sure to use your new password the next time you log in to the Ring app or website.
Transferring Ring Device Ownership
When you’re moving, selling your home or business, or simply changing the main user, transferring the ownership of your Ring devices can be an essential task. In this section, we’ll guide you through the process of transferring your Ring device ownership to a new user.
Previous Owner
As the current owner, you need to start by removing the device from your Ring account. This will release it from your ownership and make it available to the new user. Follow these steps:
- Open the Ring app on your iOS/Apple or Android device.
- Tap the three lines on the top left corner of your Dashboard.
- Tap Devices.
- Select the device you want to release from your ownership.
- Tap Device Settings.
- Tap General Settings.
- Select Remove this Device. The device will immediately be available to a new owner.
Repeat the process for each device you want to transfer.
New User
Once the previous owner has removed the device from their account, you can set it up on your account. Here’s how:
- Open the Ring app on your iOS/Apple or Android device, or create a new account if you’re new to Ring.
- Tap the plus symbol (+) in the top right corner.
- Select “Set up a device” and then choose the appropriate device type, e.g., “Ring Video Doorbell” or “Ring Alarm Security System.
- Scan the QR code or enter the 5-digit setup code found on the device itself or the packaging.
- Follow the in-app instructions to complete the setup process, which may include connecting to Wi-Fi and specifying the device location.
As you transfer ownership of your Ring devices, remember to think about the security needs of your home or business. Ensure all relevant devices are transferred and set up correctly, so you can continue to benefit from your Ring security products.
General Account Management
Managing your Ring account is essential to ensure your devices and payment information are up-to-date. This section will discuss how to remove devices and update payment information for your Ring account.
Removing Devices
To remove devices from your Ring account, follow these steps:
- Open the Ring app on your mobile device.
- Tap the top menu icon.
- Go to Device Settings and select the device you want to remove.
- Scroll down and tap the “Remove This Device” option.
- Confirm the removal when prompted.
After completing these steps, the selected device will be removed from your Ring account.
Updating Payment Information
Regularly updating your payment information ensures seamless transactions for your Ring subscriptions. To update your payment information, follow these steps:
- Using a desktop browser, log in to your Ring account at Ring.com.
- Click the Dashboard home icon on the top right of the screen.
- Go to the Payment Information section of your account settings.
- Add or update your payment method and billing address as needed.
- Save the changes to update your payment information.
After completing these steps, your Ring account’s payment information will be updated with the new information provided.
Regular account management is a crucial practice for maintaining your Ring devices and subscriptions. Make it a habit to review your account settings periodically to ensure everything is up-to-date and functioning optimally.
Setting Up Ring Devices
Setting up your Ring devices is essential for maintaining your home security. This section will guide you through the steps to set up and reset Ring Doorbell and Ring Pro devices.
Ring Doorbell
To set up your Ring Doorbell, follow these steps:
- Download the Ring app on your iOS or Android device.
- Create an account or log in to your existing account.
- Tap the “+” icon to add a new device.
- Select “Video doorbell” and choose your specific device model.
- Scan the QR code on the back of your doorbell or enter the device’s serial number.
- Follow the in-app instructions to complete the setup process, including connecting your doorbell to your Wi-Fi network.
If you need to reset your Ring Doorbell to factory settings, press and hold the reset button (located on the back of the device) for at least 20 seconds. This will allow you to restart the setup process and connect the device to a new owner’s account, if necessary.
Ring Pro
Setting up the Ring Pro follows a similar process as setting up the Ring Doorbell:
- Download the Ring app and sign in or create an account.
- Tap the “+” icon to add a new device.
- Select “Video doorbell” and choose Ring Pro from the list of devices.
- Scan the QR code on the back of your Ring Pro or enter the device’s serial number.
- Follow the in-app instructions to complete the setup process, including connecting your doorbell to your Wi-Fi network.
Should you need to reset your Ring Pro, press and hold the reset button (typically located beneath the backplate) for at least 20 seconds to return the device to factory settings.
Once you have completed the setup process for your Ring devices, they will be ready to monitor your home’s security and save video footage for review. Make sure to frequently check that your devices are functioning properly to ensure maximum security for your home.