Kwikset Smart Lock Not Working? How to Fix!

Kwikset Smart Locks are a popular choice for homeowners who want to upgrade their home security and enjoy the convenience of keyless access.

However, like any smart device, they can sometimes encounter issues that may render them unresponsive or not working as expected.

In this article, we will explore some common Kwikset Smart Lock issues and troubleshooting strategies, as well as provide guidance on dealing with battery problems, programming access codes, and more.

Understanding Kwikset Smart Lock

Kwikset smart locks are designed to enhance your home security and provide you with greater control over access to your property.

With a Kwikset smart lock, you can manage entry to your home using a digital keypad, smartphone app, or even integrate with various smart home systems.

When installing your Kwikset smart lock, it’s essential to familiarize yourself with its components and functions. Here are some key aspects to consider:

  • Digital Keypad: This is the primary interface for your smart lock. You can unlock your door by entering a user code, and add or remove user codes as needed.
  • Wireless Connectivity: Kwikset smart locks use wireless networks like Bluetooth, Wi-Fi, or Z-Wave to connect with your smartphone, enabling remote access and monitoring of your lock.
  • Integration with Smart Home Systems: You can enhance your Kwikset smart lock experience by integrating it with popular smart home systems, such as Amazon Alexa, Google Assistant, or Apple HomeKit.

When using your Kwikset smart lock, keep in mind the following best practices:

  1. Regularly update your lock’s firmware and software. This ensures optimal performance and up-to-date security features.
  2. Be mindful of battery levels, as low batteries can affect your lock’s functionality.
  3. Ensure proper installation and alignment of your lock’s components, such as the latch and strike, to avoid operational issues.

By understanding the key features and functionality of your Kwikset smart lock, you can optimize its performance and enhance the security of your home.

Common Issues and Troubleshooting

When you experience issues with your Kwikset smart lock not working, it can be frustrating. Fortunately, there are some common problems that can be easily resolved through troubleshooting.

Dead or Low Battery

The most common issue with Kwikset smart locks is a dead or low battery. When the battery is too low, the keypad will flash red three times and emit three beeps.

To fix this issue:

  • Replace the batteries with new ones
  • Ensure the batteries are inserted correctly

Access Code Not Set Up

If your Kwikset lock button doesn’t work, it might be because there’s no access code programmed on its system. For the smart lock to function, you need to create an access code.

To do this, follow the steps in your lock’s user manual and test if the lock buttons work after setting up an access code.

Touchscreen Unresponsive

If you have a touchscreen model and it fails to load, it might be an activation issue. Here are some troubleshooting tips:

  • Wait for a minute, letting the lock stay idle
  • Test if the pairing process was successful
  • Check if the lock’s default settings need to be restored

Additional tips for troubleshooting:

  • Ensure the lock is properly installed according to the manufacturer’s instructions
  • Make sure the lock is correctly paired with your smart home controller
  • Look for software updates to keep your lock and smart home system up-to-date

By following these steps and solutions provided, you can confidently resolve many common issues with your Kwikset smart lock and regain its proper functioning.

Dealing with Battery Issues

Changing and Testing Batteries

When facing issues with your Kwikset Smart Lock, it’s crucial to check the batteries first.

  • Replace dead batteries with new AA alkaline batteries.
  • Make sure to properly align the positive (+) and negative (-) markings on the batteries with the corresponding symbols in the battery compartment of your lock’s battery pack.
  • If you’re unsure about the battery quality, use a battery tester to confirm their power level.

To maintain optimal performance, follow these steps:

  1. Only use high-quality AA alkaline batteries.
  2. Periodically check and replace batteries as needed.
  3. Clean the battery contacts to ensure good connections.

Low Battery Indications

Your Kwikset Smart Lock has built-in low battery warnings to help you avoid unexpected lockouts.

When the battery level is low, the keypad will flash red three times and emit three beeps.

It’s essential to replace the batteries promptly when encountering these indicators.

Here are some useful tips to prevent battery-related issues:

  • Regularly test your lock for proper battery levels.
  • Replace batteries as soon as you receive low battery warnings.
  • Make a habit of regularly inspecting the lock for signs of battery leaks or corrosion.

KeyPad Lockout due to Battery

A dead or low battery can cause a keypad lockout. This occurs when the lock’s battery is completely dead or too low to operate effectively.

In such situations, the lock will neither light up nor produce any beeping sounds, leaving you unable to access the keypad.

To recover from a keypad lockout, follow these steps:

  1. Replace the dead or low batteries with fresh AA alkaline batteries.
  2. Ensure your batteries are installed correctly—following the correct polarity.
  3. If you’ve replaced the batteries after receiving a low battery warning, long-press the Program Button and “A” Button for 5 seconds each before inserting the new batteries.

By addressing battery issues proactively, you can avoid inconvenient keypad lockouts and maintain the reliable performance of your Kwikset Smart Lock.

Programming and Access Codes

Setting Up User Codes

Setting up user codes for your Kwikset smart lock is essential for ensuring secure access to your home. To add a user code, follow these simple steps:

  1. Open the corresponding app for your Kwikset smart lock (such as Premis or Kevo)
  2. Select your lock and click on the user icon (usually located in the upper right)
  3. Enter a user name
  4. Enter a 4-8 digit user code or click on “Generate Random Code” and submit

Remember, each user code must be unique for security reasons.

Trouble with Programming

If you encounter issues while programming your Kwikset smart lock, don’t worry. Try the following troubleshooting tips:

  • Verify that your lock is compatible with the app you’re using
  • Check that you have the latest firmware and app updates
  • Ensure that your user codes are unique and meet the required length (4-8 digits)
  • Ensure you haven’t disabled user codes on your lock

Managing Access Codes

To manage user access codes, you can:

  • Add or delete user codes from the app
  • Change access types (temporary, scheduled, or permanent)
  • Share user codes with guests or service providers
  • Monitor usage history and receive alerts for code usage

Remember to change codes periodically for added security.

Errors in Keypad

In case of keypad errors, try these solutions:

  • Check for faulty installation by extending and retracting the latch using the lock’s program button
  • Inspect the keypad for visible damage or wear
  • Replace the batteries if the keypad doesn’t light up or appears dim
  • Perform a keypad error test by pressing and holding the lock button while entering a valid code

With this knowledge, you can effectively program and manage user access codes, ensuring the security and convenience of your Kwikset smart lock.

Kwikset Smart Lock Models

Details on Powerbolt 2

Powerbolt 2 is a keyless entry deadbolt that offers convenience, security, and easy installation. With its simple keypad, you can enter your personalized code to unlock your door.

Powerbolt 2 features SmartKey Security, allowing you to re-key your lock quickly and securely. Keep in mind that although it’s a reliable smart lock, there might be instances when it stops working, and you might need to troubleshoot it.

Overview of SmartCode 913

SmartCode 913 is a touchpad electronic deadbolt that provides keyless entry and increased security. Its unique features include a backlit keypad, auto-lock function, and tamper-resistant cover.

It is compatible with various smart home systems, but sometimes you might face connectivity issues or unresponsive touchscreens.

Understanding Aura

Aura is a Bluetooth-enabled smart lock that allows you to control your lock from your smartphone using the Kwikset app. It offers various features like auto-lock, one-touch locking, and personalized access codes.

Although generally reliable, you might experience issues with the lock or app, which require troubleshooting.

Information on Premis

Premis is a touchscreen smart lock that works with Apple HomeKit, providing you with extensive control and connectivity options. You can use Siri voice commands, remotely control the lock, and receive notifications on your iPhone or iPad.

However, you might encounter occasional issues like unresponsive touchscreens or difficulties connecting to HomeKit.

Working of Halo Smart Lock

The Halo Smart Lock is a Wi-Fi connected lock that allows you to control it using the Kwikset app. The Halo Touch model adds a fingerprint sensor for added convenience and security.

While generally reliable, there can be instances where the lock doesn’t connect to Wi-Fi or the fingerprint sensor is unresponsive.

Guide on Obsidian

Obsidian is a keyless, touchscreen smart lock with a sleek, modern design. It features one-touch locking and offers secure encryption for your personalized access codes.

While it’s a stylish and reliable lock, sometimes it could face issues like unresponsive touchscreens or misaligned installation that affect its performance.

Specifications of SmartCode 955

SmartCode 955 is a heavy-duty commercial-grade smart lock. It provides keyless entry, withstands high traffic, and features an auto-lock function. Some of its benefits include:

  • Backlit keypad
  • Tamper-resistant cover
  • SmartKey Security
  • Easy installation

Despite its durability, you might face issues like unresponsiveness due to low battery or a jammed latch.

Dealing with Powerbolt

Powerbolt is an electronic deadbolt with keyless entry and a motorized bolt. Its user-friendly features include auto-lock, one-touch locking, and SmartKey Security.

It’s an efficient lock, but sometimes you might face issues like latch obstruction or beeping after the battery change.

Effective use of Kevo

Kevo is a Bluetooth-enabled smart lock that allows you to use a smartphone, fob, or traditional key to access your home. Its unique features include Touch-to-Open, eKeys, and integration with various third-party devices or platforms.

While Kevo usually works well, you might encounter issues like connectivity problems or challenges linking with your smart home system.

Features of Kwikset Smart Lock

Kwikset smart locks offer various features that cater to your needs, such as:

  1. Keyless entry
  2. Smart home connectivity
  3. One-touch locking
  4. Auto-lock function

As with other smart locks, Kwikset smart locks might face issues that require troubleshooting, like unresponsive touchscreens or connectivity challenges. Remember to address these issues promptly to maintain the security and convenience of your home.

Unlocking via Smartphone and Bluetooth

When using a Kwikset Smart Lock, you can rely on your smartphone and Bluetooth connection to unlock your door. To ensure a smooth and successful experience, follow these steps:

  1. Download the appropriate Kwikset App: Make sure you have the correct Kwikset App installed on your smartphone. This will vary based on your lock’s model.
  2. Enable Bluetooth on your smartphone: To establish a connection between your smartphone and the lock, ensure that Bluetooth is turned on.
  3. Check for app updates: Regularly update the app in order to benefit from any feature enhancements or bug fixes.

When you are ready to unlock your door, just open the Kwikset App, find the lock, and enter your user code. You should now be able to unlock your door via your smartphone.

  • Light up the keypad at night: If you’re having trouble entering your user code in low-light conditions, press the Kwikset button to illuminate the keypad before typing in your code.

To address common issues with unlocking via smartphone and Bluetooth, consider the following troubleshooting tips:

  • Verify that the Kevo app is running: If your lock is unresponsive, check if the app is actively running in the background of your smartphone.
  • Bluetooth sharing: For iPhone users, ensure that Bluetooth sharing is enabled in your settings. This will allow the app and the lock to communicate efficiently.
  • Check for obstructions: Make sure that there isn’t anything blocking the connection between your smartphone and the lock, such as physical obstructions or interference from other devices.

By following these instructions, you should be able to unlock your Kwikset Smart Lock with ease using your smartphone and Bluetooth connection.

Issues with Internet Connection

Sometimes, your Kwikset Smart Lock might face issues due to problems with your internet connection. In this section, we will cover some common connectivity problems and help you understand their solutions.

One of the first steps you can take is checking your Wi-Fi coverage at the location of the lock. Ensure that you have a strong and steady Wi-Fi signal. If the signal strength is weak or inconsistent, it might result in the lock not functioning as expected. To improve coverage, consider using a Wi-Fi extender or repeater device.

Additionally, make sure your lock is correctly connected to the 2.4 GHz channel on your router. Most modern routers support both 2.4 GHz and 5 GHz channels, but Kwikset Smart Locks are designed to work with the 2.4 GHz frequency. Check your router’s settings to ensure the lock is connected to the correct channel.

Here are a few more tips to enhance your internet connection for smoother functioning of your Kwikset Smart Lock:

  1. Reboot your router and modem: Power off your router and modem, then power them back on. This can help resolve any temporary connectivity issues.
  2. Update the lock’s firmware: Regularly check for firmware updates and apply them to ensure optimal performance and compatibility with your network.
  3. Update your Wi-Fi credentials: If you’ve recently changed your Wi-Fi password, ensure that your lock has the updated credentials to connect to the network.

Remember to verify all the settings related to your Wi-Fi and the lock, and periodically assess your network’s performance. By doing so, you can quickly identify any issues with your internet connection and resolve them in a timely manner, ensuring your Kwikset Smart Lock functions efficiently.

Understanding the Door Handing Process

The door handling process is an essential aspect of installing and maintaining your Kwikset smart lock. This process ensures that your lock works effectively with your door, whether it’s a knob or lever style, and supports smooth locking and unlocking.

First, let’s discuss the basics of door handing. In order to correctly install your Kwikset smart lock, you need to determine the direction your door swings – left or right hand. Identifying the correct door handing ensures the proper functioning of your lock.

To perform the door handling process on a Kwikset smart lock, follow these steps:

  1. Remove the battery cover.
  2. Take out the battery pack from the lock.
  3. Hold the Program button while reinserting the battery pack, then release the button.
  4. Press the Program button once more, and the lock will go through the door handing process. The bolt will drive excessively in both directions.

By doing this, the lock learns the correct orientation of your door and ensures its smooth operation. If you encounter issues with your lock not working or making noises without locking, it might be due to a warped door or problems with the door handling mechanism. In such cases, it’s essential to reevaluate your door’s condition and re-do the door handing process.

Here are some common issues that you might face related to door handling:

  • Warped doors: Over time, doors can warp, causing misalignments between the latch and strike plate. This, in turn, causes the lock not to function correctly.
  • Jammed latch or strike: Components like the latch or strike might become jammed, preventing the lock from securing the door properly.

By understanding the door handling process and regularly checking your door and lock mechanisms, you can ensure optimal operation and enjoy the security and convenience of your Kwikset smart lock.

Frequently Asked Questions

Why won’t my keypad lock respond?

If your keypad lock is unresponsive, first ensure the batteries are not depleted. Replace the batteries if needed. If the issue persists, it might be due to a faulty connection, for which you should consult a professional. Additionally, make sure you’re pressing the Kwikset button before entering your user code to light up the keypad at night.

How to fix my smart lock’s touch screen?

When facing touch screen issues, try the following steps:

  1. Clean the screen gently with a soft cloth
  2. Reset the lock by removing and reinserting the batteries
  3. Update the smart lock’s firmware

If the problems persist, contact the manufacturer for further assistance.

How do I reset my Kwikset Smart lock?

To reset your Kwikset Smart lock, follow these steps:

  1. Remove the lock’s cover from the inside
  2. Remove the battery pack
  3. Locate the small button labeled “program” or “reset” near the battery compartment
  4. Press and hold the button while reinserting the battery pack
  5. Release the button after hearing a long beep, this confirms the reset was successful

Why is my Kwikset deadbolt not turning properly?

If your Kwikset deadbolt is not turning properly, check for a warped door or issues with the latch and strike components. Over time, these parts can become jammed or misaligned, causing difficulties in turning the deadbolt. You may need to adjust the strike plate or consult a professional locksmith for further assistance.

Is my Kwikset smart lock compatible with Vivint?

Many Kwikset smart locks are compatible with Vivint systems. Check the specific model of your Kwikset lock and consult Vivint to confirm compatibility. Ensure that your Kwikset lock utilizes Z-Wave or ZigBee technology, as these are common protocols for smart home integration.

How can I troubleshoot my Kwikset Powerbolt 2?

To troubleshoot your Kwikset Powerbolt 2, follow these steps:

  1. Change the batteries
  2. Ensure the cables connecting the keypad and lock are secure
  3. Make sure the door is properly aligned with the strike plate
  4. Reset the lock, as described in the Kwikset Smart lock reset section

If you still encounter issues, you might want to consult the manufacturer or a professional locksmith for help.