Kwikset SmartCode 913 Troubleshooting: Expert Guide for Quick Fixes

The Kwikset SmartCode 913 is a reliable electronic deadbolt lock designed to enhance your security while simplifying access to your home.

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It offers various features such as keyless entry, user code management, and seamless integration with third-party smart home devices.

However, like any technology-driven device, you may encounter issues that require troubleshooting and support.

In addition to covering the troubleshooting aspect, this article will also delve into additional resources, support, and frequently asked questions to ensure you have a comprehensive understanding of all components involved in your Kwikset SmartCode 913 experience.

Overview of Kwikset Smartcode 913

The Kwikset Smartcode 913 is a sophisticated electronic deadbolt that provides secure access to your home without the need for a physical key.

It allows you to set unique access codes for different users, making it an ideal choice for homeowners who want to manage entry permissions for their family members, friends, and service providers.

The main components of the Kwikset Smartcode 913 include the keypad and the interior assembly. The keypad is located on the outside of the door, enabling you to enter your access code for unlocking the door. On the inside, you’ll find the interior assembly, which houses the battery pack and other electronic components.

Some key features of the Kwikset Smartcode 913 are:

  • Touchpad electronic deadbolt
  • Keyless entry convenience
  • Customizable user codes
  • Single cylinder deadbolt
  • SmartKey re-key technology
  • SecureScreen technology to prevent code detection from fingerprints on the keypad


When experiencing issues with your Kwikset Smartcode 913 lock, there are several steps you can take to resolve them. Common issues include:

  1. Lock not locking or unlocking
  2. Keypad not responding
  3. Battery-related problems
  4. Cylinder and latch issues
  5. Pairing and sharing problems

Begin your troubleshooting efforts by checking the batteries, as low or dead batteries are often the cause of many issues. Ensure the battery polarities are correct and replace with new ones if necessary.

Remember, regular maintenance, such as cleaning the keypad and inspecting the lock’s components, can help prevent problems and prolong the life of your Kwikset Smartcode 913 lock.

Installation Process

Door Preparation

Before starting the installation process, make sure to prepare your door by confirming the dimensions of the hole in the door. Measure the hole to ensure that it is either 2-1/8″ (54 mm) or 1-1/2″ (38 mm).

If you are drilling a new door, use the template and door drilling instructions provided by Kwikset at

Installing the Deadbolt

  1. Begin by installing the latch. Make sure the latch bolt is facing up and the latch is in the correct orientation.
  2. Place the provided strike plate on the door frame, aligning it with the latch bolt.
  3. Secure the strike plate and latch using the screws provided.

Assembly Mounting

  1. Attach the mounting plate to the interior side of the door.
  2. Make sure the mounting plate is properly aligned with the adapter ring, latch, and deadbolt.
  3. Secure the mounting plate using the screws provided, ensuring it is firmly in place.

Lock and Keypad Installation

  1. Attach the keypad to the exterior side of the door by aligning the torque blade with the latch.
  2. Ensure the cable is placed through the hole at the bottom of the interior assembly.
  3. Connect the cable to the interior assembly, and position it on the mounting plate.
  4. Secure the interior assembly using the screws provided, making sure it is snug and well-aligned.

By following these steps, you’ll have successfully installed your Kwikset SmartCode 913 lock. Should you encounter any issues during the process, refer to the troubleshooting guide provided in the user manual or seek assistance from Kwikset support.

Programming the Lock

Initial Setup

To begin setting up your Kwikset SmartCode 913 lock, follow these steps:

  1. Open the door.
  2. Remove the battery cover.
  3. Press the program button once.

Adding User Codes

After completing the initial setup, you can add user codes to the lock:

  1. Press the program button once.
  2. Enter a new user code (4-8 digits).
  3. Press the lock button.

If programming is successful, the keypad will flash green once, and you will hear one beep. Repeat these steps to add more user codes as needed.

Deleting User Codes

If you need to delete user codes from your lock, follow these steps:

  • Ensure the door is open and the Mastercode is enabled.
  • Press the program button once.
  • Enter your Mastercode.
  • Press the lock button.
  • Enter the user code you wish to delete.
  • Press the lock button again.

This will delete the specified user code. To delete all user codes at once, follow these steps:

  1. Keep the door open.
  2. Press the program button once.
  3. Enter your Mastercode.
  4. Press the lock button.

By following these guidelines, you can successfully program your Kwikset SmartCode 913 lock, add or delete user codes as needed, and ensure the security of your property.

Key Features and Operations

In this section, we’ll discuss key features and operations of the Kwikset SmartCode 913, including the Status LED function, lock button function, and touchscreen operation.

Status LED Function

The status LED on your Kwikset SmartCode 913 serves multiple purposes:

  1. Keypad light: The LED lights up the keypad, allowing you to see and input user codes in the dark.
  2. Lock status: The LED will flash to indicate the lock status (locked or unlocked).
  3. Battery level: The LED also provides a warning signal when your lock’s battery is running low.

Keep an eye on the status LED to ensure that your lock is functioning properly and to avoid any potential issues.

Lock Button Function

The lock button on your Kwikset SmartCode 913 makes it simple to lock or unlock your door. Some key functions of the lock button are:

  • Locking: Press the lock button once, and the door will lock immediately.
  • Unlocking: Enter your user code on the keypad, and then press the lock button to unlock the door.

Additionally, you can enable the SecureScreen feature which requires you to press two random digits before entering your user code. This function helps to prevent any potential code detection through fingerprint smudges on the touchscreen.

Touchscreen Operation

The touchscreen on your Kwikset SmartCode 913 offers a user-friendly interface for entering user codes and other lock operations. Here are a few tips for effective touchscreen usage:

  • Ensure that your fingers are clean and free of moisture before using the touchscreen.
  • Press the touchscreen gently and wait for the button to respond.
  • The touchscreen is sensitive to temperature changes, so you may need to apply more or less pressure if the temperature fluctuates.

By following these guidelines, you can optimize the performance of your Kwikset SmartCode 913 keypad and lock button, ensuring reliable access to your home.

Battery Management

To maintain the optimal performance of your Kwikset SmartCode 913, it is important to manage its power source properly. The device uses four AA batteries, and you should choose high-quality alkaline batteries for longer life and better performance.

When installing the batteries, ensure that they are placed in the correct orientation. Incorrect placement may prevent the lock from functioning properly. To install or replace the batteries:

  1. Locate the interior assembly of your lock.
  2. Remove the battery cover to expose the battery compartment.
  3. Insert four AA alkaline batteries, ensuring the correct polarity.
  4. Replace the battery cover.

Regularly monitoring the battery life is crucial for the seamless functioning of your SmartCode 913 lock. Keep in mind:

  • A low battery indicator will alert you when the batteries are almost drained. Replace them as soon as possible to avoid any inconvenience.
  • If the keypad becomes unresponsive or the lock stops working entirely, the battery polarities might have reversed. In this case, remove the battery cover and check the batteries.
  • Avoid mixing new and old batteries as this could affect the lock’s performance.

Taking proper care of the battery management in your Kwikset SmartCode 913 ensures the lock’s continued functionality and security for your home.

Troubleshooting Guide

Code Issues

If you are experiencing issues with your codes in the SmartCode 913:

  1. Make sure you’re entering the correct user codes.
  2. Delete any old user codes and reprogram new ones.
  3. Perform a factory reset to clear all settings and program a new master code.

If you still cannot open the door, consult the device manual for additional programming instructions.

Key and Lock Issues

In case your Kwikset SmartCode 913 deadbolts or jams:

  • Inspect the latch and cylinder for any obstructions and correct alignment.
  • Check if the lock is properly installed and aligned with the door frame.
  • Ensure the door is properly closed before attempting to lock or unlock it.

Battery and Power Problems

A common cause for malfunctioning Kwikset SmartCode 913 could be battery-related. Follow these steps:

  1. Check if the batteries need replacement. Replace them with new ones, if necessary.
  2. Make sure the batteries are installed correctly in their compartment.
  3. Confirm there’s no damage to the battery terminals or internal wiring.

LED and Screen Problems

If you notice issues with the LED or screen of your SmartCode 913:

  • Check if the lock is in its normal operation mode.
  • Ensure the keypad is clean and free from debris blocking the display.
  • Test your user codes or master code to see if the lock responds correctly.

By addressing these common issues, you should be able to troubleshoot and resolve any problems with your Kwikset SmartCode 913.

Frequently Asked Questions

Why is my electronic deadbolt not working?

If your Kwikset SmartCode 913 electronic deadbolt is not working properly, begin troubleshooting by inspecting the batteries. The battery polarities may have reversed, causing the lock to stop working. To fix this, go to the interior assembly of your lock and remove the interior cover. Check the batteries and replace them if necessary.

How can I reset my lock code on the SmartCode 913?

To reset your lock code on the SmartCode 913, follow these steps:

  1. Keep the door open.
  2. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).
  3. Enter a new Mastercode.

Make sure to avoid timeouts by completing each step within 5 seconds. If the system times out, you will need to restart the procedure.

Why is the keypad light blinking on my Kwikset lock?

The keypad light on your Kwikset lock may blink for the following reasons:

  • Low batteries: It might indicate that your batteries need replacement. Check the battery level and replace them if necessary.
  • User code entered: The light may blink when a user code is being entered to provide visual feedback.

If the blinking persists and isn’t related to these reasons, consult the lock’s user manual or contact Kwikset support.

How do I install the Kwikset SmartCode 913?

For proper installation of your Kwikset SmartCode 913, refer to the instruction manual that comes with your lock. Ensure that you follow the steps carefully and use the provided hardware to avoid any issues during installation. If you still face difficulties or have questions, you may contact Kwikset support for further assistance.

What are the common issues with Kwikset keypad lock handle?

Common issues with Kwikset keypad lock handles may include:

  • Unresponsive keypad: Check the batteries and replace them if necessary.
  • Difficulty in locking/unlocking: Ensure the door alignment is correct and adjust the strike plate if needed.
  • Code not working: Reset the Mastercode using the steps mentioned in the “How can I reset my lock code on the SmartCode 913?” section.

Is there an app for my Kwikset SmartCode 913 lock?

Unfortunately, the Kwikset SmartCode 913 does not have a dedicated app for controlling or monitoring the lock. However, Kwikset offers other smart lock models with app support, such as the Kwikset Kevo or the Kwikset Obsidian, which may better fit your needs if app control is a priority.