Lockly Bluetooth Not Working: Quick Troubleshooting Guide

Smart home enthusiasts often integrate devices like the Lockly smart lock into their daily routines for enhanced security and convenience.

These modern security devices are designed to operate seamlessly with Bluetooth technology, allowing homeowners to lock and unlock their doors using their smartphones.

However, sometimes users may encounter issues with their Lockly Bluetooth connectivity, which can impede the smooth operation of their smart lock systems.

Lockly device with red blinking light, phone unable to connect

When a Lockly smart lock’s Bluetooth function is not working, it disrupts the primary method of wireless communication between the lock and the user’s mobile device.

Common troubleshooting steps include ensuring that the lock is properly powered with fresh batteries, checking for any physical obstructions or damage to the lock, and verifying that the user’s smartphone is within Bluetooth range.

Initial Setup and Installation

The installation of the Lockly Bluetooth lock is a straightforward process that involves unboxing and preparing the device, a step-by-step installation, and setting up the Lockly app to pair with the device. Ensuring proper setup from the start can prevent issues with Bluetooth connectivity later on.

Unboxing and Preparing the Device

When one first receives their Lockly smart lock, it is crucial to inspect all components carefully. The box should contain the main lock unit, both the lock exterior and interior parts, installation hardware, and the initial setup guide.

Users should verify the contents against the provided list to ensure no pieces are missing and check the hardware for any bent pins or damage that could impede functionality.

Step-By-Step Installation Process

  1. Secure the Lockly Secure Latch or Deadbolt: Depending on the model, the Lockly Secure Latch or Deadbolt must be installed into the door frame. The latch is designed to fit standard pre-drilled doors, and the installation process is guided by detailed instructions.
  2. Align and Attach the Exterior and Interior Parts: The exterior part of the lock, containing the keypad and Bluetooth module, should align with the interior part. One should fasten them onto the door, ensuring a snug and secure fit without impeding the latch mechanism.
  3. Initial Power-Up: Install a new set of batteries into the interior part of the lock as subpar batteries might cause connectivity issues. Then, one should utilize the initial code provided in the box to activate the lock before proceeding with the mobile app setup.
  4. Testing the Mechanism: Before proceeding with the app installation, manually test the lock to ensure that the latch or deadbolt engages and retracts smoothly. Any resistance or misalignment may require one to adjust the installation.

Installing the Lockly App and Pairing

  1. Download the Lockly App: First, download the latest version of the Lockly app on a compatible smartphone via the App Store or Google Play. Make sure the smartphone’s operating system (OS) is up-to-date to avoid compatibility issues.
  2. Create an Account and Pair: After opening the app, create an account, then follow the in-app instructions to pair the device with the smartphone via Bluetooth. If issues arise during this step, ensure that the phone’s Bluetooth is enabled and that there are no obstructions between the phone and the lock.
  3. Finalize Settings: With successful pairing, customize the settings such as the Auto-Lock Timer as needed, and ensure that the app is communicating with the lock correctly. If the numbers are not shuffling correctly for models equipped with PIN Genie technology, consult the support documentation for troubleshooting steps.

It is recommended that any issues during the setup be addressed immediately to prevent future operational concerns. For users who prefer professional assistance, Lockly offers installation services through partners like OnTech Smart Services.

Troubleshooting Bluetooth Connectivity Issues

When Lockly smart locks fail to connect via Bluetooth, it is essential to address potential issues with connections, device malfunctions, and smartphone app problems to restore functionality.

Checking Bluetooth and Wi-Fi Connections

One must ensure that their smartphone’s Bluetooth is activated and functioning properly. This can often be verified through the device’s settings menu. Additionally, if one is using the Lockly Secure Link Wi-Fi Hub, they should check their Wi-Fi connection and router settings to ensure their network is operational and the hub is online.

  • Steps for Bluetooth and Wi-Fi Verification:
    • Bluetooth: Settings > Bluetooth & Devices > Turn Bluetooth On.
    • Wi-Fi Hub: Verify router is on and check connectivity.

Handling Lockly Device Malfunctions

To handle a malfunctioning Lockly device, the user may need to attempt a restart or reboot. If a simple restart does not work, they should locate the program button often found inside the Lockly device and attempt to re-sync it to their smartphone. Technical support can be contacted for help with persistent issues or error messages.

  • Quick Device Reset:
    • Find a small paperclip.
    • Press and hold the program button or insert the paperclip into the reset hole for 5 seconds.

Solving Smartphone Application Problems

Smartphone applications should be updated to the latest version to prevent connectivity issues. In cases where the Lockly app is not functioning correctly, users may try uninstalling and reinstalling the app or contacting the app’s support team for further assistance.

  • App Update Protocol:
    • Check for updates in the app store.
    • Download and install any available updates.

By systematically checking these areas, one can typically identify and resolve most Bluetooth connectivity issues with their Lockly smart lock.

Maintaining Security and Access Control

A locked door with a malfunctioning Lockly bluetooth device

In ensuring the security of a smart lock system, the integrity of access control is paramount. Reliable management of access codes, consistent firmware updates, and proper hardware maintenance are critical components for the smooth operation of a Lockly Bluetooth lock.

Managing Access Codes and E-keys

Lockly smart locks allow administrators to issue and manage multiple types of access codes and e-keys, ensuring only trusted users gain entry. Regularly update the master access code and create unique codes for different users to maintain security. For additional protection, periodically delete access codes that are no longer needed. Implementing and overseeing e-keys allows remote control of the lock, giving secure access to users—as it’s essential to manage these digital keys prudently.

Setting Up Guest and Offline Access

Lockly provides the ability to set up guest codes and offline access codes, which offer one-time or duration-based entry for visitors without requiring a continuous internet connection. Generate numerical access codes for guests, and ensure offline access codes are enabled for secure entry even during network downtime.

Updating Lockly Firmware

Regular updates to the Lockly smart lock firmware can fix known issues and improve overall security. Updates might enhance the lock’s ability to recognize access methods such as fingerprints and correct any operational bugs. It is recommended to always keep the lock’s software current to benefit from the latest security features.

Replacing Batteries and Hardware

Maintaining the lock’s power supply is essential for reliability. When the battery is low, replace it promptly to avoid unexpected lockouts. Periodic checks are recommended; if using a power adapter, ensure it is connected and functioning. Additionally, inspect hardware such as the torque blade and physical key operation. If the lock is unresponsive, locate the reset button to troubleshoot before considering hardware replacement.

Integration with Smart Home Ecosystems

Lockly smart lock fails to connect via bluetooth in a modern smart home setup

Lockly smart locks are designed to seamlessly integrate with major smart home ecosystems, including Amazon Alexa and Google Home Assistant. These integrations allow users to add another layer of convenience by enabling voice control and smart home automation.

Connecting to Amazon Alexa

To integrate a Lockly smart lock with Amazon Alexa, the user needs to:

  1. Enable the Lockly skill in the Alexa app.
  2. Link their Lockly account with Alexa by following the in-app instructions.
  3. Use voice commands such as “Alexa, lock my front door” or “Alexa, is my door locked?” to control their Lockly smart lock.

It is essential that the Lockly smart lock is connected to a stable internet connection via the Lockly Secure Link Wi-Fi Hub to maintain functionality with Alexa.

Setting Up with Google Home Assistant

For Google Home Assistant integration, a user must:

  1. Open the Google Home app and tap on ‘Add’ then ‘Set up device’.
  2. Choose the ‘Works with Google‘ option.
  3. Search for Lockly and select it to start the linking process with their Lockly account.

Once linked, the user can utilize voice commands like “Hey Google, lock the front door” or check the lock status with “Hey Google, is the front door locked?” The functionality is reliant on the smart lock’s connection to the Secure Link Wi-Fi Hub and internet access.

Frequently Asked Questions

When encountering issues with Lockly devices, users have a number of common concerns and troubleshooting steps they can follow. These steps are designed to resolve Bluetooth connectivity problems and operating errors in an efficient manner.

How can I troubleshoot Bluetooth connection issues after a recent Lockly firmware update?

If users experience Bluetooth issues post firmware update, they should ensure that their smartphone’s operating system and Lockly app are updated to the latest versions. It may also be beneficial to restart the device after updating.

What steps should I take if I experience a connection timeout when trying to pair with my Lockly device via Bluetooth?

For connection timeouts during pairing, one should check the battery levels or replace them if necessary. Ensuring that the connector is free from bent pins and is properly inserted can also help establish a stable connection.

Why are the numbers not displaying on my Lockly screen and how can I fix it?

If the numbers are not displaying, it may indicate a power issue. Replacing the batteries with a fully charged set could resolve the problem. If issues persist, contacting customer support for a more detailed diagnosis is advised.

What should I do if I am locked out of my Lockly device and cannot gain access?

In the event of being locked out, Lockly provides a physical key access as a backup entry method. It is crucial for users to locate and use the physical key to gain entry in such scenarios.

How can I enable or disable the Random Mode on my Lockly lock?

Random Mode can be enabled or disabled through the settings menu in the Lockly app. This feature changes the location of digits on the touch screen to prevent pattern detection from fingerprints.

What are the correct procedures to contact Lockly Customer Service for technical support?

To acquire technical support, users should first consult the Knowledge Base and FAQ section on the Lockly website. If the issue remains unresolved, submitting a support ticket through the Lockly support desk is the next step.