When your Ring Chime isn’t working as it should, it can be frustrating, especially because this handy device helps to notify you of events happening around your home. Whether it’s alerting you of someone at your front door or notifying you of motion detected by your Ring camera, a malfunctioning Chime can disrupt your sense of security and hinder your ability to effectively manage your home security system.
In this article, we will guide you through some common issues that may cause your Ring Chime to stop working and provide useful troubleshooting tips to get your device back up and running. It’s essential to understand that most problems you encounter can be resolved by following a few simple steps in diagnosing and fixing the issue.
Keep in mind that, although most Chime malfunctions, like a flashing green light can be resolved with troubleshooting, some situations may require replacement or further assistance from Ring customer support. Nevertheless, we’ll help you assess the situation, so you’re able to confidently address the issues with your Ring Chime.
Table of Contents
Troubleshooting Basics
When your Ring Chime or Ring Chime Pro is not working as expected, consider following these troubleshooting basics to identify and resolve common issues.
Power Issues
First, ensure that your Chime device is plugged into a working outlet and receiving power. If you suspect a problem with your Ring Chime’s battery or wiring, check the connections and the battery itself. For hardwired Ring devices, inspect the transformer and ensure it meets the necessary voltage requirements. Additionally, look for any blown fuses or loose connections that could affect your Chime’s performance.
Internet Connection
To establish a proper connection, make sure your home Wi-Fi network is functioning correctly. You can do this by testing the connection with other devices in your home. If your internet connection is weak or inconsistent, consider resetting your router by unplugging it for 30 seconds and then plugging it back in. This should reestablish a stable connection for your Ring Chime and other connected devices.
Wi-Fi Signals
Weak Wi-Fi signals could cause your Ring Chime to malfunction. Check the Device Health on your Ring app to verify the signal strength between your Chime device and your Wi-Fi router. If the signal is weak, you might need to rearrange your router or Chime device for better reception. Additionally, make sure no other electronic devices interfere with your Wi-Fi signal, as this could impact your Ring Chime’s performance.
Compatibility
Compatibility issues might also be causing your Ring Chime to malfunction. To ensure seamless operation, confirm that your Ring Chime or Ring Chime Pro is compatible with your specific Ring Doorbell or other Ring devices. Carefully follow the setup instructions provided in the Ring app and make any necessary adjustments to your device settings.
Ring Chime and Chime Pro Setup
Initial Setup
When setting up your Ring Chime or Chime Pro, start by plugging the device into a power outlet. It may take up to 30 seconds for it to enter setup mode, during which time it will display a light pattern. If you don’t see any light patterns, try a different outlet. Once you see the lights, follow the instructions in the Ring app on your mobile device to complete the setup process. Your Chime devices must be connected to the same 2.4 GHz network as your Ring Doorbell, so ensure your Wi-Fi settings are properly configured.
Compatibility is essential, so make sure your Ring Doorbell model is compatible with the Chime or Chime Pro you’ve chosen. It’s also crucial to check Ring Doorbell transformer and wiring requirements, particularly for models that require a mechanical chime. For correct installation, consult the Ring Doorbell documentation.
Settings and Adjustments
With your Ring Chime or Chime Pro connected, you can adjust its settings using the Ring app. This includes customizing the volume and selecting a specific chime tone.
To access these settings:
- Open the Ring app and tap the three lines on the top left of the screen.
- Select Devices.
- Choose the doorbell you want to modify.
- From here, you can adjust the volume and chime tone as desired.
If you’re experiencing connectivity issues, the Chime Pro can act as a Wi-Fi extender, strengthening the Wi-Fi signal for your smart doorbell. This will ensure the doorbell sends notifications to the chime device effectively.
To adjust the Wi-Fi settings, follow these steps:
- Open the Ring app and tap the three lines on the top left of the screen.
- Select Devices and choose your Chime Pro.
- Tap Device Health and check your Wi-Fi signal strength.
- If necessary, tap Change Wi-Fi Network to modify your Wi-Fi settings.
Remember to secure your Wi-Fi network with a strong password for added protection, and consistently monitor the performance of your Ring Chime and Chime Pro devices to ensure they are functioning correctly.
Ring App and Notifications
When using the Ring Chime, it’s crucial to properly set up and manage the accompanying Ring App to ensure you receive notifications as intended. This section will cover managing notifications, troubleshooting smartphone and mobile device issues, and interconnectivity with other devices and platforms.
Managing Notifications
To ensure your Ring Chime works correctly, you’ll want to adjust your notification settings within the Ring App. To do this, open the app and tap the three lines in the top left corner. Select “Devices” followed by your Chime Pro, then tap “Audio Settings” and finally “Chime Alerts.” Make sure the motion alert settings are enabled and configured to your preferences.
In addition to motion alerts, you can also manage other alert settings such as scheduling and alert preferences. This allows you to customize the way your Ring Chime works for your specific needs and ensures you receive the desired alerts and notifications.
Smartphone and Mobile Device Troubleshooting
If you’re encountering issues with Ring Chime notifications on your smartphone or mobile device, the first step is to ensure your Ring App is up to date and optimally integrated. You can do this by removing and reinstalling the app. Next, double-check your device’s notification settings, specifically for the Ring App to ensure they are enabled.
If you’re still experiencing issues, you can try rebooting your Ring Chime by unplugging it, waiting for 30 seconds, and plugging it back in. This will reset the device and may help resolve any notification problems.
Lastly, verify the connection between your Ring Chime, mobile device, and Wi-Fi network. Poor Wi-Fi signal or connectivity issues could impact the functionality of your Ring Chime notifications. You may need to move your Chime closer to your Wi-Fi router or use a Wi-Fi extender to improve the signal strength.
By carefully managing your notifications within the Ring App, troubleshooting potential smartphone or mobile device issues, and ensuring a strong Wi-Fi connection, you can keep your Ring Chime working effectively and enjoy the convenience and security benefits that it offers.
Advanced Troubleshooting Techniques
Hardware Inspection
Start by visually inspecting your Ring Chime or Ring Chime Pro. Ensure that it’s properly plugged into an outlet and powered on. Examine the wiring and connections for any signs of damage, corrosion, or loose connectors. In the case of a mechanical chime, check the fuse and circuit breaker to ensure they are functioning correctly.
Next, check your Ring Doorbell’s connectivity. Ensure it has a strong and stable Wi-Fi signal, and that there are no common sources of interference nearby. You may also want to test the connectivity between your Ring devices by temporarily placing your Ring Chime closer to your Ring Doorbell to see if it’s a signal issue.
Firmware and Software Issues
Check for any available firmware or software updates for your Ring Chime or Ring Chime Pro, as outdated firmware can cause errors and interruptions. To do this, open the Ring app, select your Chime device, and make sure it is up to date.
Also, ensure your Ring app’s settings are correctly configured so that your Chime receives proper notifications. If your Chime Pro is not alerting you of motion events, make sure that the alert settings are enabled in the app, under Audio Settings and Chime Alerts.
Hard Reset and Setup Button
If the previous steps have not resolved the issue, perform a hard reset on your Ring Chime. Press and hold the reset or setup button (depending on your device) for 30 seconds. After resetting, follow the setup process in the Ring app to re-establish the connection between your Chime and other Ring devices.
For devices with an internal doorbell, you may need a needle or similar tool to press and hold the reset button. Be cautious not to damage the button while performing this process.
By following these advanced troubleshooting techniques, you should be able to identify and resolve any issues affecting the functionality of your Ring Chime or Ring Chime Pro.
Customer Support and Warranty
If you encounter any issues with your Ring Chime, the support team is always available to assist you. Since it’s important to have a consistently working video doorbell, do not hesitate to contact customer support at any time. They are well-equipped to guide you through troubleshooting, device settings, and more to ensure your Ring Chime functions properly.
In the unlikely event that your Ring Chime is not working despite troubleshooting with the support team, your device may still be covered by the warranty. Ring provides a one-year limited warranty to protect your devices and accessories. This warranty is applicable if you’ve purchased your Ring Chime from Ring, Amazon, or any of their authorized resellers. Confirm the warranty details by checking the original packaging or purchase receipts, and reach out to customer support accordingly.
Some common issues that you might face with your Ring Chime include:
- Ring Chime not responding
- Difficulty setting up the device
- Mechanical chime issues
In situations like these, try resetting your Ring Chime by holding the setup button for 20 seconds. If this does not resolve the issue, connect with customer support for further assistance.
Remember, your Ring video doorbell and Ring Chime are designed to enhance your home security. Ensuring their proper functioning and taking advantage of customer support when needed are crucial steps to maintaining this protection.