Ring Chime is a handy device that extends your usability and control of your home security system. However, a common issue some users face is the inability to enter setup mode. Entering setup mode is necessary for adding the Ring Chime to your home security ecosystem via the Ring app. This issue can be frustrating, especially when you are setting up your device for the first time or modifying your Wi-Fi router’s information.
There are several potential solutions to this problem, which we will explore in this article. We will discuss various methods that have proven successful for users experiencing difficulties getting their Ring Chime into setup mode. From resetting the device to troubleshooting connection issues, these strategies can help you get back to enjoying the benefits of your Ring Chime without unnecessary stress.
Table of Contents
Reasons Why Ring Chime Won’t Enter Setup Mode
Router Compatibility Issues
There might be some compatibility issues between your router and the Ring Chime device. First, ensure that your router is compatible with the Ring Chime. Check your router’s documentation to verify its compatibility with smart home devices. If necessary, consider upgrading your router to a compatible model.
WiFi Network Issues
Connectivity issues with your WiFi network might also prevent your Ring Chime from entering setup mode.
| Make sure your WiFi signal is strong enough to reach the Ring Chime location. |
| Ensure you’re connecting to a 2.4 GHz network, as Ring devices work better on this frequency. |
| Check if the network name (SSID) and password are correct when attempting to connect the Ring Chime through the Ring app. |
Ring Device Malfunction
If your Ring Chime is still not entering setup mode, it could be due to a malfunction within the device. Try the following steps:
| Change the wall socket where the Ring Chime is plugged in. |
| Hold the setup button on the device for 5 seconds, and then try holding it for 15 seconds. |
| Delete the old Chime from the Ring app and try re-adding it. |
If none of these solutions work, consider contacting Ring customer support for further assistance.
Mobile Device Incompatibility
Your mobile device might have compatibility issues with the Ring app or the Ring Chime itself.
| Make sure your smartphone or tablet supports the latest version of the Ring app. |
| Ensure that the Ring app has access to necessary permissions, such as your location and camera, to facilitate the setup process. |
By identifying and addressing these potential issues, you can successfully get your Ring Chime to enter setup mode and enhance the functionality of your smart home devices.
Troubleshooting Steps
Restart Your Modem and Router
It’s essential to check your internet connection. Start by restarting your modem and router. Unplug both devices from the power source, wait for 30 seconds, and then plug them back in.
Check Ring Chime Proximity to Router
Make sure your Ring Chime Pro is close enough to your Wi-Fi router. Ideally, it should be within 20-30 feet for a strong and stable connection. If possible, move the Chime closer to the router to improve the signal strength.
Ensure Your Ring App is Up to Date
| On your mobile device, visit your device’s app store. |
| Search for “Ring” and check if an update is available. |
| If an update is available, install it and try entering the setup mode again. |
Perform a Hard Reset on Ring Chime
If the above steps do not work, you may need to perform a hard reset on your Ring Chime device. Here’s how to do this:
- Locate the Ring Chime’s setup button.
- Press and hold the setup button for 15 seconds.
- Wait for the device to reboot. The LED light should start flashing, indicating that the device is in setup mode.
- Open your Ring app on your mobile device and follow the instructions to complete the setup process.
By following these troubleshooting steps, you should be able to resolve most issues related to the Ring Chime not entering setup mode and ensure a smooth setup for your Ring product.
Connecting Ring Chime to WiFi
In this section, we will discuss how to connect your Ring Chime to WiFi using the Ring App and the Alexa App. Ensure a smooth and easy process by following the steps provided in each sub-section.
Using the Ring App
- First, download the Ring App on your smartphone or tablet if you haven’t already. This will serve as the main hub for managing your Ring devices.
- Open the Ring App and sign in to your account.
- Tap on the Add a Device button and follow the prompts to add your Ring Chime.
- After entering your Chime’s details, plug it into a wall socket that is within range of your WiFi.
- Press and hold the setup button on the side of the Ring Chime for 5 seconds. It should then enter Setup Mode, indicated by a flashing blue light.
- Go back to the Ring App and follow the on-screen instructions to connect the Chime to your WiFi network. Make sure to input the correct network name and password.
In case the Chime does not enter Setup Mode, you may try holding the setup button for 15 seconds. If this still doesn’t work, consider deleting the old Chime in the app and re-adding it.
Using the Alexa App
| For those with an Amazon Echo device, you can use the Alexa App to connect your Ring Chime to WiFi. |
| First, make sure your Amazon Echo is already connected to your Wi-Fi network and added as a device in the app. |
| Open the Alexa App and tap on Devices in the lower right-hand corner. |
| Tap on All Devices, then tap on the + icon in the upper right corner to add a new device. |
| Choose Add Device and select Ring from the list of available brands. |
| Follow the on-screen instructions to connect your Ring Chime to your Wi-Fi network. Ensure you’re within range of a Wi-Fi signal and your Wi-Fi Mesh System, if applicable. |
| Once connected, your Ring Chime will function as an announcement device for your Ring Doorbell through the Amazon Echo. |
By following these steps, you should be able to connect your Ring Chime to your WiFi network and enjoy seamless integration with your existing Ring devices. Remember, if you encounter any issues, check the WiFi signal strength or verify that the wall socket and Setup button are functioning properly.
Managing Ring Chime Settings
In this section, we’ll discuss how to manage the settings of your Ring Chime, including changing the sound, adjusting the volume, and removing the device from your account.
Changing Ring Chime Sound
To change the sound of your Ring Chime, follow these steps:
- Open the Ring app on your smartphone.
- Navigate to the Devices tab and select your Ring Chime.
- Tap the Chime Tones option.
- From the list of available sounds, choose a new tone for your Ring Chime.
Remember that your Ring Chime will play this new sound whenever your Ring Doorbell Pro is pressed.
Adjusting Volume
If you find that the sound from the Ring Chime is too loud or too soft, you can easily adjust the volume. Here’s how:
- Open the Ring app and select your Ring Chime from the Devices tab.
- Tap the Audio Settings option.
- Use the volume slider to adjust the sound level to your preferred volume.
Removing Ring Chime From Your Account
In case you need to remove the Ring Chime from your account, follow these steps:
- Open the Ring app and go to the Devices tab.
- Select the Ring Chime you want to remove.
- Tap the gear icon (Settings).
- Scroll down to the bottom of the settings menu and tap Remove This Device.
Take note that when you remove the Ring Chime, you may need to re-setup your device with a new WiFi router or WiFi password.
By managing the settings of your Ring Chime, you can ensure that it’s functioning effectively, providing you with the necessary notifications while connected to your WiFi router. Always remember to keep your device settings updated, especially when you’re moving to a new location or changing your WiFi password. And don’t forget that your Ring device is backed by a warranty, so reach out to Ring Support if you encounter any issues.
When to Contact Ring Customer Service
If you’ve tried everything to get your Ring Chime to enter setup mode and it still isn’t working correctly, your best course of action might be to contact Ring customer service for assistance. In some cases, it can be helpful to reach out to the support team, especially if you have encountered an error during the setup process or are unsure about how to proceed.
You may want to contact Ring customer service if:
- The Ring Chime is not entering the setup process after trying various solutions such as changing wall sockets or holding the setup button for an extended period of time.
- You have difficulties entering your address correctly during the setup process, which may prevent the Ring device from functioning optimally.
- You are experiencing issues with the doorbell sound or volume, and cannot resolve them through the available options in the Ring app.
- You suspect that your Ring Chime may be defective, and it is still covered under warranty. Addressing such problems with the warranty in mind is crucial, as it may allow for a replacement or repair.
When reaching out to Ring customer service, make sure you have relevant information on hand, such as:
- Your Ring device’s serial number or QR code found on the product or its packaging.
- A detailed description of the issue you’re facing, including any troubleshooting steps you’ve already taken.
- The email address associated with your Ring account.
You can contact Ring customer service through the app or visit their website for further assistance. While you wait for their reply, consider browsing their help articles or engaging with the Ring user community as well, as these resources may offer valuable insights on similar issues experienced by other Ring Chime users.