The Ring Chime is a handy device that pairs with your Ring Doorbell, providing audible notifications when someone is at your door. As a smart home accessory, it relies on a stable Wi-Fi connection to function effectively. However, some users may encounter issues with their Ring Chime not staying connected to their Wi-Fi networks, leading to inconsistent performance or even missed alerts when visitors arrive.
In this article, we will discuss the reasons for the Ring Chime’s connectivity issues and explore various solutions to ensure your device stays online and ready for action.
Table of Contents
Ring Chime and Connectivity
Ring Chime is a helpful accessory that works in tandem with your Ring Doorbell device to alert you when someone is at your door. It ensures that you hear the doorbell chime, even if your smartphone is not within reach.
Ring Chime and Wi-Fi
Connecting your Ring Chime to your Wi-Fi network is essential for it to function properly. Once connected, it communicates with your doorbell device and plays the chime sound when someone rings the doorbell. However, certain issues may cause the Ring Chime to lose its Wi-Fi connection or not stay connected.
Here are some troubleshooting steps to resolve the connectivity issue:
| Troubleshooting Step | Explanation |
|---|---|
| Check the Wi-Fi signal strength | Ensure that your Ring Chime is located within the range of your Wi-Fi router. If the signal strength is weak, try moving the Ring Chime closer to the router or consider purchasing a Wi-Fi range extender. |
| Update firmware | Check that your Ring Chime’s firmware is up-to-date. To do this, open the Ring app, select your Ring Doorbell, navigate to Device Health, and scroll to the Device Details section. |
| Reset the Ring Chime | If the connection issue persists, reset your Ring Chime to factory settings. Connect it to a power source and press the reset button (accessible with a paper clip) for a few seconds. |
| Check for interference | Other electronic devices such as microwaves or cordless phones could create interference with your Wi-Fi signal. Ensure that your Ring Chime is not placed too close to these devices. |
Remember that the Ring Chime Pro (2nd generation) has dual-band Wi-Fi, allowing it to connect to both 2.4 GHz and 5 GHz networks, which might help with connectivity issues.
By addressing the above factors and ensuring a stable Wi-Fi connection, your Ring Chime should stay connected and continue to alert you when someone is at your door.
Factors Affecting Ring Chime Connection
Router and Network Issues
Ring Chime devices are designed to operate on Wi-Fi networks. One of the main factors that can impact the connection is the type of Wi-Fi network and router configuration. Ring Chime is compatible with both 2.4 GHz and 5GHz networks, but it’s important to ensure your router is set up to broadcast on the appropriate frequency.
- Ensure that your router supports 2.4 GHz and 5GHz networks.
- Check if your router is broadcasting Wi-Fi networks.
- Confirm that your router’s firmware is up to date.
Additionally, double-check the network settings in your Ring app to ensure that the correct Wi-Fi network is selected for your Ring Chime device.
Wi-Fi Interferences
Interferences from other electronic devices can affect Wi-Fi signal strength, causing connectivity issues for your Ring Chime. Common sources of interference include:
- Other Wi-Fi devices
- Bluetooth devices
- Household appliances
To minimize interference, try the following:
- Move the Ring Chime device away from these potential sources of interference.
- Change the Wi-Fi channel on your router to avoid interference from nearby networks.
Signal Strength
The distance between your Ring Chime and the Wi-Fi router can significantly impact the signal strength and connectivity. To ensure a stable connection, consider the following steps:
- Place the Ring Chime closer to the router to improve signal strength.
- Use a Wi-Fi extender to enhance signal coverage.
- Opt for a mesh network setup for more robust connectivity.
Remember to periodically check the Device Health section in your Ring app to monitor the signal strength of your Ring Chime device. Adjust the device’s placement or network settings as needed to maintain a stable connection.
Troubleshooting Ring Chime Connection
Checking Device Health
It’s essential to check your Ring Chime’s device health for any potential issues:
- Open the Ring app on your phone.
- Tap on the Menu icon at the top.
- Choose your Ring Doorbell.
- Select “Device Health.”
- Scroll to the “Device Details” section under Device Health.
Make sure that your firmware version is updated, as outdated firmware can cause connection issues.
Reset and Reboot Steps
If your Ring Chime still won’t stay connected to Wi-Fi, try the following reset and reboot steps:
- Connect the Ring Chime to a power source.
- Locate the reset button by finding a small hole on the device.
- Use a paper clip to access the reset button and insert it into the hole.
- Press and hold the reset button for a few seconds, then release it. This will reset your Ring Chime to factory settings.
After completing the reset process, plug and unplug your Ring Chime to reboot. Ensure that the blue circle on the front of the Chime lights up. If not, try plugging it into another power outlet. If the issue persists, there may be an issue with the device itself, and you should contact Ring support.
Ring App and Phone Settings
Finally, review the settings on both the Ring app and your phone. Doing so can help troubleshoot connectivity issues:
- Make sure your phone is connected to a stable Wi-Fi network.
- Check that your Wi-Fi router channel is compatible and not causing interference.
- Ensure that the Ring app is up-to-date.
By following these troubleshooting steps, you may be able to resolve the Wi-Fi connectivity issues with your Ring Chime.
Advanced Connectivity Solutions
Ring Chime Pro and Wi-Fi Extenders
Ring Chime Pro is a Wi-Fi extender specifically designed for Ring devices. It can help improve your Ring Chime’s connectivity by boosting your Wi-Fi signal and adding an additional chime in your home. If your Ring Chime does not stay connected to Wi-Fi, you can consider upgrading to a Ring Chime Pro.
Alternatively, you can use a generic Wi-Fi extender to boost the signal strength towards your Ring Chime. When choosing a Wi-Fi extender, ensure it is compatible with your Wi-Fi router and supports the same Wi-Fi frequency bands.
Power and Signal Considerations
- Power Source: Make sure that the Ring Chime is plugged into a properly functioning power outlet. To test this, plug in other devices to the same outlet to verify if they are receiving power.
- Battery: If your Ring Chime is battery-operated, periodically check and replace the batteries to ensure proper operation.
- Dual-Band Router: Dual-band routers offer both 2.4 GHz and 5 GHz frequency bands. Most Ring Chime devices only support 2.4 GHz networks. Ensure that your router is broadcasting the 2.4 GHz network and that your Ring Chime is connected to that frequency band.
- Wi-Fi Signal Strength: Check the Device Health section of your Ring app to ensure the device’s RSSI (Received Signal Strength Indicator) is within an acceptable range. The recommended range for optimal performance is 0 to -60 RSSI.
| RSSI Value | Signal Strength | Connection Quality |
|---|---|---|
| 0 to -60 | Strong | Excellent |
| -61 to -70 | Moderate | Good |
| -71 to -80 | Weak | Fair |
| Below -80 | Very Weak | Poor |
If the RSSI value indicates a weak connection, try relocating the Ring Chime closer to your Wi-Fi router or using a Wi-Fi extender to improve the signal strength. Be sure to check the signal strength periodically to ensure optimal connection quality.