Having a Ring Doorbell ensures you have a reliable and secure means of monitoring your property; however, you might encounter situations where your Ring Doorbell does not have power. This can lead to issues such as poor video quality, lost connections to your Wi-Fi network, or even a complete shutdown of the device. In this article, you’ll learn essential troubleshooting steps to resolve insufficient power problems with your Ring Doorbell.
In order to identify and address the root causes of power problems, it’s crucial to understand the symptoms you may experience. Some common symptoms of insufficient power include:
- Dropping connection to your Wi-Fi network.
- Freezing up during the ringtone sound or a live event.
- Powering off
- Ringing on its own.
- Night vision problems.
Table of Contents
Common Causes of Ring Doorbell No Power
Several factors can lead to power issues in your Ring doorbell. Understanding the common causes will help you troubleshoot and solve the problem more efficiently. In this section, we will discuss four possible causes of no power in your Ring doorbell:
One possible reason for your Ring doorbell losing power is wiring problems. If the wires connected to your doorbell are corroded, loose, or damaged, your doorbell may not receive adequate power. To fix this, you can:
- Inspect the wires for any visible damage.
- Ensure the wires are securely connected to the terminals on the back of the doorbell.
- Clean any corrosion or debris on the wires and terminals.
Your Ring doorbell relies on a transformer to convert your home’s voltage to a lower voltage that the doorbell can use. If the transformer is malfunctioning, your doorbell may not receive sufficient power. To address this, you can:
- Check the transformer’s voltage output using a multimeter.
- Ensure the transformer is compatible with your Ring doorbell’s voltage requirements.
- Replace the transformer if it is not working properly.
Power Kit Installation Errors
Ring Video Doorbell Pro models require a Pro Power Kit to ensure sufficient power. If your doorbell is experiencing power issues, the power kit may not be installed correctly. To resolve this, you can:
- Double-check that the Pro Power Kit is correctly installed as per the Ring doorbell manual.
- Ensure the power kit is securely connected to the doorbell transformer and chime.
- Contact Ring support if you still experience power issues after checking the installation.
Ring doorbells that run on battery power can lose power when the battery is depleted. To ensure your doorbell operates without power interruptions, you can:
- Regularly monitor the battery level using the Ring app.
- Charge the battery when it is low, or replace it if it cannot hold a charge.
- Consider hardwiring your Ring doorbell if charging the battery frequently is inconvenient.
Troubleshooting Ring Doorbell No Power
When your Ring doorbell is not receiving power, it may not function reliably or experience poor video or audio quality. To troubleshoot this issue, follow the steps in the sub-sections below.
Checking the Wiring
First, ensure that your Ring doorbell is properly wired to the power source. If you have a hardwired doorbell, such as the Ring Video Doorbell Pro or Ring Video Doorbell Pro 2, carefully inspect the wiring connections. Make sure that the wires are securely connected, and there are no loose or broken connections that could disrupt power flow.
Testing the Transformer
Next, test the voltage of your doorbell’s transformer. The transformer supplies power to your Ring device and ensures optimal function. To test the transformer, use a multimeter to measure its output. The Ring Video Doorbell Pro and Ring Video Doorbell Pro 2 both require a transformer with a voltage output between 16V and 24V AC.
Inspecting the Pro Power Kit
For the Ring Video Doorbell Pro and Ring Video Doorbell Pro 2, you may need to inspect the Pro Power Kit. This kit ensures adequate power supply to your device. Follow these steps:
- Make sure that your Pro Power Kit is properly installed inside your mechanical chime box.
- Check if the kit’s LED light is on; if not, this might indicate an issue with the power connections.
- Re-confirm your Pro Power Kit’s connections and refer to the user manual for proper installation guidance.
Recharging or Replacing the Battery
If you’re using a battery-powered Ring doorbell, check the battery level by going to the Ring App Settings. Select Devices and Select your device, Device Health and Battery level. If the battery level is low, remove the faceplate and security screw, charge the battery until it’s fully charged, and then reinstall the faceplate and security screw.
If your Ring doorbell continues to have power issues despite recharging the battery, consider replacing the battery with a new one. Always ensure you use a compatible battery for your specific Ring doorbell model.
Connecting Ring Doorbell to App and WiFi Network
To get the most out of your Ring Doorbell, you will need to connect it to the Ring app and your WiFi network. This section will guide you on how to do that, covering Ring App Setup and Pairing with WiFi Network.
Ring App Setup
First, you need to set up your Ring Doorbell in the Ring app. Follow these steps:
- Download the Ring app on your smartphone or tablet.
- Create an account or sign in if you already have one.
- Select “Setup Device” and choose the appropriate Ring Doorbell model.
- Follow the in-app instructions to complete the setup process, which includes scanning the QR code on your device and giving your doorbell a name.
Pairing with WiFi Network
After setting up your Ring Doorbell in the app, you must connect it to your WiFi network. Here’s how:
- Within the Ring app, go to the device settings for your Ring Doorbell.
- Select “Network” and then tap on “Change Network.”
- The app will display a list of available WiFi networks. Choose your preferred network and enter its password when prompted.
- Ensure the signal strength between your doorbell and WiFi router is strong enough. If needed, consider using a WiFi extender or adjusting the placement of your router.
- Once connected, your Ring Doorbell will appear as online in the Ring app.
With your Ring Doorbell connected to both the Ring app and your WiFi network, you can now receive notifications and view live video feeds from your doorbell, ensuring your home’s security is always monitored.
Ensuring Video and Night Vision Functionality
Your Ring Video Doorbell plays a crucial role in home security, and maintaining video and night vision functionality is essential. In this section, we will discuss how to access live events and troubleshoot night vision issues.
Live Event Access
To access live events on your Ring Video Doorbell, follow these simple steps:
- Open the Ring app on your smartphone or tablet.
- Select the desired doorbell from the list of devices.
- Tap the ‘Live View’ button to access the live stream from your doorbell.
If you are unable to access the live stream, it could be due to insufficient power or an unstable Wi-Fi connection. Check your Wi-Fi signal strength and ensure your Ring Doorbell is getting enough power from the transformer or Pro Power Kit V2, if applicable.
Night Vision Troubleshooting
Ring Video Doorbell’s night vision feature enables clear video in low-light conditions. If you’re experiencing problems with night vision, consider the following steps:
- Confirm that your doorbell’s infrared lights are functioning. Check these lights when it’s dark outside, and they should be visible as faint red lights.
- Inspect your doorbell’s camera lens for dirt, debris, or other obstructions that could impact night vision quality. Clean the lens gently using a soft, lint-free cloth.
- Examine the wiring connected to your Ring Doorbell. Poor wiring may lead to video freezing or night vision issues. Ensure all connections are secure, and consider consulting a professional electrician if necessary.
Taking these steps should help maintain optimal video and night vision functionality for your Ring Video Doorbell.
Additional Power Solutions for Ring Doorbell
When facing power issues with your Ring doorbell, there are various solutions you can consider. This section discusses two additional power sources that you can use when required, namely the Plug-In Adapter and ensuring Doorbell Chime Compatibility.
If your Ring doorbell is consistently facing power problems, using the Plug-In Adapter can be a reliable solution. To use the Plug-In Adapter efficiently, follow these steps:
- Disconnect your Ring doorbell from its current power source.
- Plug the adapter into an available electrical socket close to where you desire to install your Ring doorbell.
- Connect the adapter directly to your Ring doorbell input.
Remember that the Plug-In Adapter should be used for indoor installations only as it isn’t weatherproof. It’s compatible with Ring Video Doorbell, Ring Video Doorbell Pro, and Ring Video Doorbell Pro 2 models. Ensure that the voltage provided by the adapter is within the acceptable range for your particular doorbell model to prevent damage.
Doorbell Chime Compatibility
An additional aspect to consider for the proper functioning of your Ring doorbell is its compatibility with your existing doorbell chime. Since not all doorbell chimes are compatible with Ring devices, you should verify the compatibility by checking Ring’s official list of doorbell chimes.
If your current doorbell chime is not compatible or not providing sufficient power, you may need to adjust your setup or replace your existing chime with one from the compatible list. In contrast, if you don’t want a physical chime, you can always use the Ring app to receive notifications and alerts.
Please follow the installation instructions provided by Ring for any updates or changes made to ensure that your doorbell functions effectively without any power-related issues.