Ring Doorbell Not Connecting to Wi-Fi

Ring Doorbells have become increasingly popular as a convenient and secure way to monitor your home’s entrance. However, some users may encounter issues connecting their Ring Doorbell to their Wi-Fi network.

Common reasons for a Ring Doorbell not connecting to Wi-Fi include poor signal strength, distance from the Wi-Fi router, and high internet traffic. Additionally, hardware and software issues on either the Ring Doorbell or the connected devices, such as smartphones, can contribute to the problem.

Quick Takeaways

  • Connectivity problems in Ring Doorbells can arise from various factors, such as signal strength, distance, and internet traffic.
  • Identifying the root cause is essential for finding the right solution and ensuring the doorbell functions optimally.
  • Possible solutions include checking network settings, ensuring a stable internet connection, and resetting the Ring device.

Why does Ring Doorbell not connect to your Wi-Fi network?

There could be various reasons why your Ring Doorbell is not connecting to your Wi-Fi network. Let’s explore some of the common causes and possible solutions.

Router configuration issues

One reason might be due to a poorly configured Wi-Fi router. If you haven’t set up the router settings correctly – such as the router band, channel, and password – your Ring Doorbell might have trouble connecting to the Wi-Fi. To resolve this, double-check your router’s settings and ensure they match the requirements of your Ring device.

Weak Wi-Fi signal

It’s essential to have a strong Wi-Fi signal for your Ring Doorbell to function correctly. The Wi-Fi signal strength can be checked from the Device Health section of the Ring app. If you see a red or amber signal indicator, it may indicate a weak connection. In this case, try moving your Wi-Fi router off the floor and into an open area or use a Wi-Fi extender to improve signal strength.

Physical barriers

If your router is blocked by physical barriers such as walls or large furniture, your Ring Doorbell might have trouble connecting to the Wi-Fi. Ensure there are no obstructions between the router and your Ring device.

Incorrect Wi-Fi password

Make sure to enter the correct Wi-Fi password during the setup process. An incorrect password might cause your Ring Doorbell to not connect to the internet. If you’re unsure about your Wi-Fi password, check with your internet service provider (ISP) or consult your router’s manual.

Ring device setup issues

Your Ring Doorbell needs to enter Setup Mode to connect to your home Wi-Fi network. If it doesn’t enter Setup Mode automatically, you can force it by removing the faceplate and following the steps provided in your Ring Doorbell’s manual.

Internet connection issues

Ensure your internet connection is stable and running at optimal speeds. If you’re experiencing issues with your internet speed, contact your ISP for further assistance.

By thoroughly troubleshooting these common causes, you can identify and address the issue preventing your Ring Doorbell from connecting to your Wi-Fi network.

How to Fix WiFi Connectivity on Your Ring Doorbell

Experiencing issues with your Ring Doorbell not connecting to Wi-Fi? Don’t worry; you can follow these simple steps to identify and solve the problem. Make sure to follow each step for a seamless setup process and restore your Ring Doorbell’s connection.

This table encapsulates the detailed steps to diagnose and troubleshoot connectivity issues with a Ring Doorbell device, including the necessary checks, adjustments to the router and device settings, and potential reboots or resets.

1. Check the connection using the Ring appOpen the app > tap the menu (☰) > select Devices > choose Ring Doorbell > tap on the Device Health tile > check Signal Strength (red means poor connection).
2. If connection is poor, reposition Wi-Fi routerMove the router to an elevated, central, open location > make sure router and modem are on > unplug for 30 seconds and plug back in to reset.
3. If Ring Doorbell still has a poor connection, check the range and devicesMake sure doorbell is within router range or invest in Wi-Fi extender > check the internet connection on other devices.
4. Reconnect Ring Doorbell to Wi-FiIn Ring app, tap top menu (≡) > Devices > select doorbell > if removable battery, take it out for 15 seconds and put it back in to reboot.
5. If Wi-Fi connection isn’t restored, update Wi-Fi settingsCheck and correct network password and Wi-Fi network name on router/modem’s administration page or ISP’s website.
6. Check network settingsCheck for any restrictions or issues > ensure download speed is sufficient > consider changing Wi-Fi channels through router’s settings to optimize connection.
7. If all else fails, reboot Ring deviceIn Ring app, go to Devices > select the doorbell that needs fixing > tap the Device Health tile > select Reboot This Device > wait a few minutes for the device to restart and re-establish connection.

Remember, it’s essential to follow these steps carefully to ensure a strong Wi-Fi connection with your Ring Doorbell. If the issue persists, don’t hesitate to reach out to Ring customer support for further assistance.

Checking Internet and Spectrum Bands

When troubleshooting Ring Doorbell connectivity issues, it’s essential to examine your internet connection and the spectrum bands of your wireless network. Your doorbell requires a steady, reliable internet connection to function properly and communicate with your phone.

Check modem and router

First, ensure that your modem and router are functioning correctly. You can do this by checking if other devices in your home are connected to the internet. If you’re experiencing connectivity problems with other devices, reach out to your Internet Service Provider (ISP) to address any underlying issues.

Confirm Wi-Fi network is 2.4 GHz

Next, verify your Ring Doorbell is connected to the right wireless network. Ring Doorbell devices mainly use the 2.4 GHz network, which typically has more extended range but slower speeds than the 5 GHz network. To check this, look at your network settings and make sure your Ring Doorbell is connected to your home’s 2.4 GHz network (SSID), which may have a different name than your 5 GHz network.

Check Signal Strength

You should also evaluate your wireless signal strength. Weak signals might lead to connectivity issues when the doorbell is too far from your router. To check the signal strength, go to your Ring app, select “Devices,” tap on the doorbell, and click on the “Device Health” tile. Review the “Signal Strength” under the “Network” section. Green indicates a strong signal, while red signifies a weak one.

Check Router Placement

If you find that signal strength is a concern, consider adjusting your router’s position or adding a Wi-Fi extender to improve connectivity. Make sure your router is elevated and not placed on the floor, as this can help boost the wireless signal. An extender can also amplify the signal and coverage area, making it easier to connect your Ring Doorbell to your 2.4 GHz network.

Review router settings

Lastly, it’s a good idea to check your router settings, as some settings might interfere with your Ring Doorbell’s connectivity. Ensure that your router’s 2.4 GHz band is enabled, and no feature like access point/client isolation or MAC filtering is preventing a connection. If you’re unsure how to adjust your router settings, consult your user manual or contact your router’s manufacturer for assistance.

Reset your Ring Device

If your Ring Doorbell is not connecting to Wi-Fi, resetting the device can often solve the issue. Follow the steps below to reset your Ring Doorbell and ensure a reliable Wi-Fi connection.

This table organizes the steps required to diagnose and address connection issues with a Ring doorbell, covering the Wi-Fi connection, power status, device health, and physical connections and components.

Check Wi-Fi ConnectionFirst, ensure that your home Wi-Fi network is functioning properly by connecting other devices to the network and checking for internet access. If not, troubleshoot your router or contact your Internet Service Provider.
Check Power StatusFor hardwired devices like Video Doorbell Pro/Elite, check if the power control is turned on. Check for blown fuses or timers. For battery-operated devices like Spotlight Cam/Floodlight Cam, ensure the battery is charged and properly seated. If you have a battery-powered doorbell, ensure the battery isn’t depleted.
Open the Ring AppLaunch the Ring app on your smartphone, tap the menu (≡), select Devices, and choose the Ring doorbell with connection issues.
Inspect Device HealthTap on the Device Health tile, look for alerts related to power status or Wi-Fi signal strength. If low Wi-Fi signal strength, consider moving the Ring device closer to the router or using a Wi-Fi extender.
Remove the FaceplateCarefully remove the faceplate from your Ring device to access the setup button.
Press the Setup ButtonPress and hold the setup button on your Ring device for about 20 seconds. This initiates a factory reset, resetting it to its original settings.
Reconnect to Wi-FiAfter the factory reset, reconnect your Ring doorbell to your Wi-Fi network using the Ring app. Select the disconnected doorbell and follow the prompts to reconnect the device.
Check all ConnectionsIf your Ring doorbell is still not connecting, inspect any loose wires or connections. For hardwired doorbells, ensure the wiring connections are secured and no visible damages.

By following these steps, you should be able to reset your Ring device and re-establish a stable Wi-Fi connection.

Frequently Asked Questions

How to reset a Ring Doorbell?

To reset your Ring Doorbell, press and hold the setup button for at least 20 seconds. Release the button once you hear the device announcing that it’s entering the setup mode.

Troubleshooting Ring chime connectivity issues

To troubleshoot connectivity issues with your Ring Chime, ensure it’s within range of your Wi-Fi router. If the problem persists, reset the Chime by pressing and holding the reset button on the side of the device for about 5 seconds.

Unable to join Ring network on iPhone

If you’re unable to join the Ring network on your iPhone, make sure your iPhone’s Bluetooth and Wi-Fi are enabled. If the issue persists, it might be necessary to reset your Ring device by holding the setup button for 20 seconds.

How do I connect Ring to a hidden Wi-Fi network?

During the setup in the Ring app select “Add Hidden Network” and then enter the name of the hidden Wi-Fi network (SSID).