Having a Ring Doorbell installed at your home adds an extra layer of security and convenience. However, there may be instances when your Ring Doorbell is not ringing as intended, and you’re left wondering why. In this article, we’ll explore some common issues that could be causing your Ring Doorbell to malfunction, and offer solutions to help you get it working again.
Common Ring Doorbell Not Ringing Issues
Understanding common issues with your Ring Doorbell can help you troubleshoot and fix them in a timely manner. In this section, we will cover several common issues, such as insufficient power, Wi-Fi connection problems, defective battery, incompatible chime, and device health issues.
Insufficient power is a common problem for hardwired Ring doorbells. Symptoms may include your doorbell not ringing, video camera not functioning, or features stopping working after some time. Ensure your power source provides the necessary voltage for your Ring device. Using a plug-in adapter, if compatible with your doorbell model, can help solve power issues. Regularly check the device health in the app to keep track of the power supply status.
Wi-Fi Connection Problems
Your Ring doorbell relies on a stable Wi-Fi connection to function properly. Wi-Fi connection problems can result in your doorbell not ringing or failing to send notifications to your smartphone or tablet. To fix this issue, make sure your doorbell is within the range of your Wi-Fi router and connected to the 2.4GHz band, as it offers greater Wi-Fi range. If necessary, use a Wi-Fi extender to improve the signal strength.
For battery-powered Ring doorbells, a defective battery may cause the doorbell not to ring. Regularly check the battery health and charge it when needed. If your doorbell continues to have issues, consider replacing the battery.
Some issues may arise due to an incompatible chime. Ensure that you’ve selected the correct chime type (mechanical or digital) in the Ring app. Hardwired Ring doorbells may require the installation of a Pro Power Kit, so refer to your device’s instructions for proper installation.
Device Health Issues
Monitoring the overall health of your Ring doorbell is crucial for optimal functionality. Check your device health status in the Ring app regularly for any possible issues. Conduct a hard reset if needed and follow up on any recommended actions.
Checking the Power Source
First, ensure your Ring doorbell is receiving sufficient power. For hardwired doorbells, check the transformer and wiring for any damage or loose connections. For battery-powered doorbells, verify that the battery is charged and seated properly. Using the Ring app, you can check your doorbell’s voltage level to ensure it’s within the recommended range.
Inspecting Wi-Fi Connection
Your Wi-Fi connection plays a crucial role in the doorbell’s operation. Ensure your router is placed close to the doorbell for a stronger signal. If your doorbell struggles to maintain a connection, consider investing in a Wi-Fi range extender, such as the Ring Chime Pro. Double-check your network is running on the 2.4GHz band, as Ring devices require this.
Evaluating Battery Status
A low battery can cause your doorbell not to ring. In the Ring app, check your device’s battery level under “Device Health.” If the battery is low, recharge or replace the battery pack. Keep in mind that cold weather can affect battery performance, so make sure your doorbell is within the recommended operating temperature range.
Testing Chime Compatibility
Ensure your internal chime is compatible with your Ring doorbell. You can do this by checking the list of compatible chime kits on the Ring support website. If your existing doorbell has a digital chime, the installation may require a Pro Power Kit or Pro Power cable. For doorbells without an existing chime, you may need to use a Ring Chime or Alexa for notifications.
Verifying Device Health
Lastly, assess your Ring doorbell’s overall device health. Open the Ring app and select your doorbell under “Devices.” Navigate to “Device Health” to see information such as Wi-Fi signal strength, voltage level, and battery status. Also, make sure that notification settings are enabled for both your Ring device and smartphone. This ensures you receive audible alerts when the doorbell button is pressed.