Ring Doorbell Not Working After Charging Battery

Encountering issues with your Ring doorbell not working after charging the battery can be frustrating, especially when you rely on it for home security and convenience. In this article, you will be provided with possible reasons behind the issue and learn how to troubleshoot and resolve the problem effectively.

Common Reasons for Charging Issues

Cold Weather Impact

One issue that could affect your Ring doorbell’s battery charging is cold weather. Lithium-ion batteries, commonly used in these devices, have a reduced lifespan in colder temperatures. When the temperature drops below -5 degrees Fahrenheit, the battery may struggle to work or stop working altogether.

In such conditions, it’s crucial to monitor the weather and bring the device indoors if necessary, to recharge it properly. This helps to prolong the battery’s life and ensure efficient functioning of your Ring doorbell.

Faulty Charger or Cable

Another possible reason for your Ring doorbell not charging correctly could be a faulty charger or charging cable. If you suspect that the charger or cable is the issue, try using a different one to charge your doorbell’s battery.

Additionally, you can also check for any damage or wear and tear in the charging cable. Make sure to regularly inspect your charging equipment to ensure they’re in good working condition.

Device Settings

Incorrect device settings can also lead to charging issues with your Ring doorbell. Inspect the battery status in the Ring app by tapping on “Devices” and selecting your doorbell. Afterwards, tap “Device Health” and check the percentage under “Battery Level.”

If your doorbell is having trouble connecting to Wi-Fi, it can result in an inaccurate battery-level reading. In such cases, resetting your router by unplugging it for 30 seconds and plugging it back in can help. Don’t forget to reconnect your doorbell to the Wi-Fi network once the router is back online.

Checking Battery and Device Health

Battery Level and Charging Status

To ensure your Ring Doorbell is working properly after charging, it’s crucial to check the battery level and charging status. Locate the battery level in the Ring App:

  • Tap the three lines on the top left of the Dashboard screen.
  • Tap Devices.
  • Select the doorbell or camera you want to check.
  • Tap Device Health and check the percentage under Battery Level.

Make sure your device is fully charged before use. If the battery level remains low after charging, it might be time to replace it.

Ring App Device Health

Your Ring App contains valuable information about the health of your device. Access the Device Health section in the app:

  • Tap the three lines on the top left of the Dashboard screen.
  • Tap Devices.
  • Select the doorbell or camera you want to check.
  • Tap Device Health.

Here, you can find information about the battery life, connectivity, and overall performance of your Ring Video Doorbell. Regularly reviewing this information helps to identify and resolve any issues early.

Wi-Fi Connection and Signal

wifi connection ring 1

Wi-Fi plays a significant role in the functionality of your Ring Doorbell. A weak or intermittent Wi-Fi connection may cause your device to appear unresponsive or not work correctly.

To check your Wi-Fi signal strength in the Ring App, go to the Device Health section as described above. Look for the Wi-Fi signal indicator to assess whether your connection is strong enough to ensure reliable operation. If necessary, adjust your router or doorbell placement for better signal strength.

If hardwiring your Ring Doorbell is an option, this may help improve performance and reliability. Consult the installation manual to properly hardwire your device, ensuring a continuous power supply and connection.

Troubleshooting Charging Issues

When your Ring Doorbell isn’t working after charging the battery, there are several troubleshooting steps you can take to pinpoint the issue.

Hard Resetting the Ring Doorbell

A hard reset might help resolve any software-related problems. To perform a hard reset, follow these steps:

  1. Unmount the doorbell from its fixture.
  2. Open the Ring App and follow this path: Menu > Select your device > Device Health > Change Wi-Fi Network.
  3. Press and hold the orange button located on the back of your doorbell for about 10 seconds, then release.
  4. Connect to the doorbell and pair it to your Wi-Fi network.

Inspecting the Wiring and Voltage

It’s essential to check the wiring and voltage to ensure that your doorbell is receiving the necessary power. To do this:

  1. Ensure that the internal wiring is intact and not damaged.
  2. Check the voltage reading in the Ring App’s Device Health section. It should be between 16 and 24 volts AC for optimal performance.

Ensuring Proper Hardwiring and Transformer Usage

To rule out hardwiring and transformer issues, confirm that:

  • You are using a compatible transformer supplying a voltage of 16 to 24 volts AC.
  • The hardwired connections are secure and correctly installed.
  • The battery charge level is fully charged, as indicated by the Ring App. Keep in mind that repeated use and charging can decrease battery life over time.

By following these troubleshooting steps, you should be able to identify and resolve any issues with your Ring Doorbell not working after charging the battery.

Additional Tips and Potential Solutions

Adjusting Motion and Power Settings

One reason your Ring doorbell might not be working after charging the battery could be related to incorrect motion and power settings. To improve battery life and prevent further issues, try adjusting these settings:

  • Adjust motion sensitivity to avoid unnecessary alerts, which can drain the battery faster.
  • Optimize power settings to ensure your doorbell has the optimal balance between power usage and performance.

Using Solar Charger and Alternative Charging Options

Another way to extend your Ring doorbell’s battery life is to explore alternative charging options, such as:

  • Installing a solar charger, which can provide a continuous trickle charge to the battery during daylight hours.
  • Using a different charger, cable, or outlet if you suspect the current one you’re using might be faulty.

Seeking Customer Support and Replacement

If your Ring doorbell still doesn’t work after trying the above solutions, consider the following steps:

  • Contact Ring customer support for assistance in diagnosing the issue.
  • Ensure your Wi-Fi connection is strong and functioning properly, as this can impact the device’s battery life and functionality.
  • Check the overall health of your device through the Ring app to see if there are any suggestions it provides for improving its performance.
  • If all else fails and your device is still under warranty, consider asking Ring for a replacement.