Is your Ring Event History not working? The event history stores footage captured during various instances, such as motion detection or doorbell rings. Having access to this history enables users to review past events and keep an eye on their home even when they’re not around.
In this article, we will delve into the common issues that may cause the Event History feature to malfunction and provide practical tips on how to resolve these problems.
Table of Contents
Understanding Ring Event History
Event History Basics
Event History is a vital feature of the Ring Doorbell and Cameras, providing a comprehensive timeline of recorded events. This allows users to easily review and manage their home security footage. Here are some key aspects of Event History:
| Functionality | Event History saves video footage of events detected by your Ring devices, such as motion, live view, or linked devices, enabling easy access to all recorded events. |
| Ring Protect Subscription | To access the Event History feature, a Ring Protect subscription is required. This subscription offers cloud storage for up to 180 days, depending on your region and plan. |
| Filtering & Sorting | Within the Ring app, users can filter events by type, such as Ring, Motion, Live View, Linked Devices, or Favourite. This helps locate specific events and streamlines navigation within the Event History timeline. |
Ring Doorbell and Cameras
Ring Doorbell and Cameras are popular smart home security devices that work seamlessly with Event History, offering a variety of features to enhance home security:
Ring Doorbell:
| Two-way Communication | Ring Video Doorbell allows users to see, hear, and speak with visitors through the app, providing real-time communication and monitoring. |
| Motion Detection | The Ring Doorbell utilizes advanced motion detection, which alerts users when any movement is detected within the specified range. |
Ring Cameras:
| High-definition Video | Ring Cameras offer high-quality, crystal-clear, real-time video streaming to keep a close eye on your home and . |
| Night Vision | These cameras are equipped with infrared night vision, allowing round-the-clock surveillance and clear footage even in low-light conditions. |
| Weather Resistance | Designed to withstand harsh weather conditions, Ring Cameras continue to function and monitor your home regardless of the outside elements. |
By understanding the basic features of Ring Event History, as well as the functionality of Ring Doorbell and Cameras, users can enhance their smart home security system and enjoy a more secure, connected living experience.
Subscription Plans and Features
When it comes to the Ring Doorbell and its Event History not functioning properly, understanding how subscription plans and related features work is crucial.
Ring Protect Plan
The Ring Protect Plan is an optional subscription that enhances your Ring devices with additional beWith a Ring Protect Plan, your doorbell and cameras can record videos when they detect motion or when the doorbell is pressed.nefits:
| Video Recording | With a Ring Protect Plan, your doorbell and cameras can record videos when they detect motion or when the doorbell is pressed. |
| Snapshot Capture | This feature allows you to take snapshots at regular intervals between events, providing you with a better view of what’s happening throughout the day. |
| Extended Warranty | A Ring Protect Plan extends your device’s warranty for the duration of your subscription. |
It’s important to note that without a subscription plan, you’ll still receive motion alerts and live video streaming, but you won’t have access to the recorded videos or other benefits.
Video Recording and Storage
Video recording and storage are tied to the subscription plans. Here’s a breakdown of what you get with each plan:
| Plan | Video Recording | Snapshot Capture | Storage Space | Price |
|---|---|---|---|---|
| Basic (Individual) | Yes | Yes | 60 days | $3/month |
| Basic (Annual) | Yes | Yes | 60 days | $30/year |
| Plus (Unlimited) | Yes | Yes | 60 days | $10/month |
| Plus (Annual) | Yes | Yes | 60 days | $100/year |
Remember, if your Ring Doorbell’s Event History isn’t working, it could be related to your subscription level or an issue with the device itself. Make sure you’re connected to a subscription plan with proper access to video recording and timeline features. If problems persist, consider resetting or troubleshooting your device.
Common Issues and Solutions
Device and Wi-Fi Connectivity
| Check Wi-Fi | If you are experiencing issues with Event History not working, start by double-checking your Ring Doorbell’s Wi-Fi connectivity |
| Signal | Make sure the device is placed within range of the router to maintain a strong and consistent internet connection. |
| Reset | Make sure the device is placed within range of the router to maintain a strong and consistent internet connection. |
App and Server Issues
- Some users may face problems related to the Ring app itself.
- First, try closing and reopening the app to refresh the connection.
- If the problem continues, you should clear the Ring app cache or even reinstall the app, which may help resolve bugs and improve functionality.
- Additionally, server issues occasionally occur on Ring’s end. Monitor their official channels for any updates or scheduled maintenance that may temporarily affect the Event History feature.
Motion Detection and Notification Settings
- Ensure to regularly check and optimize your motion settings.
- Inaccurate motion settings might lead to missing event triggers or an overflow of unnecessary notifications.
- The sensor on your Ring Doorbell might need cleaning or maintenance.
- Keep the device clean and avoid any obstruction in the camera’s line of sight.
- Make certain to properly configure your notification settings within the Ring app to receive alerts for the events you desire.
Too Many Users and Roles
- If you have granted access to your Ring Doorbell to multiple users, there could be varying roles with different permissions.
- Review each user’s assigned roles to ensure they are not conflicting or causing any issues with the Event History feature.
- If required, update these roles to better suit the needs of each user and to maintain the smooth functioning of Event History.
Remember, by troubleshooting and addressing these common issues, you can improve your Ring Doorbell’s Event History performance and overall experience.
Advanced Troubleshooting
In this section, we will discuss advanced troubleshooting methods for fixing issues with Ring Doorbell Event History, including hard resets, cache clearing, reinstallation, firmware updates, and optimizing Ring device settings.
Hard Reset and Cache Clearing
Sometimes, the Ring Doorbell may experience issues that can be resolved by performing a hard reset. To do this:
- Remove the device from its mounting bracket.
- Press and hold the reset button (usually located on the back of the device) for 15 seconds.
- Release the button and wait for the device to restart.
Clearing the cache on your smart device can also help resolve Event History issues, as it removes temporary data and allows the app to function more efficiently. To clear the cache:
- On Android: Go to Settings > Apps > Ring > Storage > Clear Cache
- On iOS: Uninstall and reinstall the Ring app to clear the cache.
Reinstallation and Firmware Updates
Reinstalling the Ring app can resolve issues related to software glitches. Uninstall the app from your smart device, and then download and reinstall it from the relevant app store.
It’s essential to keep your Ring Doorbell firmware up-to-date, as outdated firmware can cause issues with Event History. The Ring app typically updates firmware automatically, but you can also manually check for updates:
- Open the Ring app and go to the Device Dashboard.
- Tap the gear icon for the device you want to update.
- Select “Device Health.”
- If an update is available, follow the on-screen prompts to update the firmware.
Optimizing Ring Device Settings
Optimizing the settings of your Ring Doorbell can help improve the Event History performance. Here are some recommendations:
- Check Wi-Fi connectivity: Ensure your Ring Doorbell has a strong Wi-Fi connection, as poor connectivity can result in issues with the Event History.
- Adjust motion settings: Configure the motion settings according to your property layout to minimize false alarms.
- Verify subscription plan: Make sure you have an active Ring Protect Plan to access video recordings and event history.
By following these advanced troubleshooting steps, you can resolve potential issues with your Ring Doorbell Event History and maintain an efficient smart home security system.
Privacy and Security Features
Privacy Zones and Motion Zones
Ring Video Doorbells come with advanced security features to protect homeowners’ privacy and monitor important areas. They include:
- Privacy Zones: Homeowners can set up Privacy Zones within the Ring app to limit the areas captured by their smart home device. This helps maintain privacy by excluding certain areas from camera recordings and live feeds.
- Motion Zones: Customizable Motion Zones allow users to focus on certain areas of their property they deem most important. By adjusting these zones within the Ring app, motion detection can be tailored according to individual preferences, reducing false alarms and ensuring notifications are only sent when needed.
Snapshot Capture and Monitoring
Ring Video Doorbells offer Snapshot Capture, a useful tool for monitoring events in and around your property. Here are some key aspects of Snapshot Capture:
- Timeline Tool: Users can access the Event History Timeline in the Ring app to review past events, such as motion-triggered recordings or missed rings. This feature helps smooth out gap between recordings and ensures complete surveillance coverage.
- Live Feed: The Live Feed page in the Ring app allows homeowners to view real-time footage from their doorbell camera. This helps keep an eye on visitors or unexpected activity outside the property.
Sharing and Access Controls
Control and access to Ring Video Doorbells can be customized to provide the desired level of security:
- Sharing: Users have the option to share their doorbell’s access with trusted friends, family members, or neighbors. This feature can be managed through the Ring app, allowing multiple users to monitor the property, respond to events and maintain overall security.
- Access Controls: Homeowners can set up access controls within the Ring app to restrict certain features or limit the sharing capabilities of their smart home device. This ensures that users can maintain their desired level of privacy and security.