Encountering issues with Ring shared users can be frustrating, especially when you want to grant access to your Ring devices to friends or family members. Shared users allow multiple people to monitor and control your Ring devices, making it a valuable feature for keeping your home secure.
Throughout the article, we’ll dive into the intricacies of the shared user feature and familiarize you with its potential limitations and workarounds. By the end, you’ll have a better understanding of how to maintain seamless shared user experiences with your Ring devices.
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Why Ring Shared Access is Not Working
When you experience problems with Ring Shared Users not working, it can be frustrating and inconvenient. This issue can prevent you from granting access to your Ring devices, like your Doorbell or Security Cameras, to your family members, roommates, or friends. Let’s explore some of the common causes for Shared Access not working and how you might resolve them.
Common Causes for Ring Shared Users Not Working
There are several factors that could lead to issues with Ring Shared Users:
- App-related issues: Sometimes, minor issues within the Ring application can affect the Shared User functionality, and force quitting the app can help resolve it.
- Ring device offline: If your Ring Doorbell is offline, it may not accurately share access with users. To check the device’s status, go to the Device Health section in the Ring app menu.
- Wiring problems: Issues with power delivery to the Ring device can affect the functionality, including the Shared User feature. Check the wiring and connections, making sure everything is secure and connected properly.
- Internet connectivity issues: Poor or unstable internet connection can also affect the Shared User functionality. Make sure your Ring device has a strong and stable connection to your Wi-Fi network.
To troubleshoot and resolve these issues, try the following steps:
- Force quit the Ring app: Close the app completely and reopen it. For iPhone users, you can double tap the home button and swipe up the app. For Android users, tap the square or recent apps button and swipe the app away.
- Check the device status: Make sure your Ring device is online and connected to the Wi-Fi network. If the device is offline, you may need to reset or restart it.
- Inspect wiring: Ensure that there are no loose or damaged wires powering your Ring device. If you find any issues, you may have to fix or replace the wiring.
- Improve your Wi-Fi connection: If your Ring device is located too far from your router, you might need to reposition the router, use a Wi-Fi extender or upgrade your Wi-Fi network.
Inviting and Managing Shared Users
Sending Invitation via Ring App
To invite a shared user to your Ring account, follow these steps:
- Open the Ring app on your mobile device.
- Tap the Menu on the left corner of the Dashboard.
- Tap Devices.
- Choose the device you want to add a shared user for.
- Scroll down and tap on Shared Access.
- Tap on Add User.
- Enter the email address of the person you want to add as a Shared User.
- Under Device Access, toggle to the right to Grant Access to the device.
- Tap Send Invite.
Note that invites are valid for 7 days.
Accepting Ring Shared User Invite via Email
Once an invitation has been sent, the invited user will receive an email with instructions on how to accept and set up their shared access. The following steps should be followed by the invited user:
- Open the email containing the invite.
- Click on the “Accept Invitation” button or link within the email.
- Create a new Ring account or log in to an existing one.
- Follow the in-app prompts to finalize the shared access setup.
Ensure that the invited user accepts the invitation within 7 days, as the invite will expire after that period.
Managing and Removing Shared Users
As the owner or administrator of the account, you have the ability to manage and remove shared users as needed. To do so, follow these steps:
- Open the Ring app on your mobile device.
- Tap the Menu on the left corner of the Dashboard.
- Tap Devices.
- Select the device for which you want to manage shared users.
- Scroll down and tap on Shared Access.
- You will see a list of Shared Users with details about their access level and status.
- To edit the access level, tap on the Shared User’s name, and adjust the device access toggles as needed.
- Tap Save Changes when you’re done adjusting access levels.
- To remove a shared user, tap on their name, then tap Remove User, and confirm the removal.
It’s essential to periodically review and manage shared users to ensure the security and proper functioning of your Ring devices.
Ring Devices and Features for Shared Users
As a Shared User of Ring devices, you have access to various features that allow you to monitor and utilize the cameras, video doorbells, and Ring Alarm systems in a home. In this section, we will discuss the main features available to Shared Users and how you can maximize their benefits.
Accessing Ring Cameras and Video Doorbells
To access Ring Cameras and Video Doorbells as a Shared User, the owner of the devices must grant you permission. Once this is done, you can view Live View, as well as access recorded footage from the Ring security cameras and video doorbells.
As a Shared User, you’ll have access to view and share videos with others but won’t be able to modify account settings or information. You can manage which cameras and devices you have access to through the Ring app.
Shared User Notifications and Security Settings
Notifications regarding activity detected by the Ring devices can also be sent to Shared Users. This helps to keep you informed of any motion detected or potential security issues in real time.
As a Shared User, here are some of the key features you can benefit from:
- Receive real-time notifications for motion events and alarms
- Access Live View on Ring cameras and doorbells
- View and share recorded videos
However, it is important to note that Shared Users cannot alter system settings or account information. This level of control is reserved for the owner. Use this information to make the best use of your access as a Shared User for Ring devices and ensure you are equipped with the knowledge to effectively monitor and interact with the devices around the home.
Troubleshooting Ring Shared User Problems
Updating the Ring App and Resetting Passwords
First, ensure that you are running the most recent version of the Ring application on your device. To update the app, go to your app store and check for updates. If you find one, install it and restart your device. After updating, verify if the Ring shared user issue persists.
If updating the application doesn’t resolve the problem, consider resetting the password for the Ring account. Make sure to inform the shared user of the new password, and have them sign in again with the updated credentials.
Checking Device Settings and Syncing
Next, verify the device settings on the Ring app to ensure that the shared user has access to the correct devices. To check these settings, open the Ring app and go to Settings > Shared Access. From there, you can add or remove devices from the shared user. After updating the settings, wait for a few minutes for the changes to sync across all devices.
If the shared user still cannot access the device, try toggling off and on the access to the devices in question. This action may help refresh and sync the app properly.
Solving Integration Issues
If the Ring shared users issue is connected with a third-party integration, such as with a smart home system, it’s essential to examine the settings for those applications too. Double-check that the integration settings coincide with your Ring devices and shared access permissions. If necessary, reconnect the applications to ensure proper synchronization.
In some cases, resolving the issue may require removing the shared user, waiting for a short period, and then re-inviting them. Keep in mind that the shared user should also uninstall and reinstall the Ring app on their device to help with proper synchronization of data.
Subscription and Pricing for Shared Users
When you add shared users to your Ring account, they can enjoy certain benefits and access features at no additional cost. Shared users have the ability to access digital notifications, live video footage, and other in-app features, making it convenient for multiple users to manage Ring devices within a household.
Notifications for shared users are automatically enabled once you have granted them access. They will receive alerts related to the selected devices, so they can stay informed about activities around your home without needing a separate subscription.
While shared users can access most functionalities of the primary account holder’s subscription, there are a few limitations. For instance, shared users are not eligible for a personal Ring Protect Plan subscription as the features are already available through the primary account holder’s existing subscription.
It is important to note, however, that having shared users does not increase the cost of your Ring Protect Plan. The pricing for your subscription will remain the same, whether you choose to have shared users or not. For details on Ring’s subscription plans and pricing, you can visit their official Ring Protect Plans page.
Enhancing Ring Experience with Smart Locks
Integrating smart locks with your Ring system not only enhances the security of your home but also elevates the overall experience for you and your shared users. In this section, we will explore how smart locks play a crucial role in optimizing your Ring setup.
By connecting your smart lock to the Ring app, you can easily lock and unlock your doors, manage access codes, and monitor your home’s security all from one central location. Compatibility with renowned lock brands, such as Schlage and Kwikset, ensures seamless integration with various locking systems.
One notable benefit of using smart locks with your Ring devices is the ability to provide temporary access to guests, housekeepers, or contractors, without needing to share your Ring system’s credentials. This not only maintains the privacy of your Ring settings but also allows you to monitor who’s coming and going from your property.
Keep in mind, however, that shared users may have some limitations when it comes to access code management. For instance, only the owner of the Ring device can create a 5 digit pin code for the Ring Alarm or any smart locks integrated with the Ring app. Nevertheless, this ensures that you, as the owner, have full control over the access and security features of your smart lock.
To make the most out of your smart lock integration, it’s essential to familiarize yourself with the specific features and settings available within the Ring app and the lock’s native app. This way, you can understand how best to utilize the functionality and capabilities of your smart lock, enhancing the overall Ring experience for both you and your shared users.