Are you struggling to get your Ring device connected to your Wi-Fi network?
In this article, we’ll provide you with helpful tips to troubleshoot your Ring device’s network connectivity issues, ensuring a more straightforward and hassle-free setup experience. So, let’s dive in and explore the possible solutions that can get your Ring device up and running.
Table of Contents
Common Causes of Ring Network Connectivity Issues
Ring devices can sometimes experience issues connecting to the network, which may be due to a variety of reasons. In this section, we will discuss some common causes for connectivity issues related to Wi-Fi passwords and SSIDs, router incompatibility, signal strength, and frequency and channel interference.
Wi-Fi Passwords and SSIDs
Your Ring device needs the correct Wi-Fi password and SSID (network name) to connect to your network. If you’ve recently changed your password or SSID, update these settings in the Ring app to ensure smooth connectivity. Double-check the password and network name to avoid typographical errors, as incorrect credentials will hinder your Ring device from joining your Wi-Fi network.
Router Incompatibility
Not all routers work seamlessly with Ring devices, which may cause connection issues. Ensure that your router is compatible with your specific Ring model, be it the Ring Video Doorbell, Ring Video Doorbell Pro, or another product in the series. If you have recently upgraded your router, check if it supports the required Wi-Fi frequency (2.4 GHz or 5 GHz) for your Ring device.
Signal Strength
Poor signal strength is a common cause of connectivity issues. If your Ring device is too far away from your Wi-Fi router or there are multiple walls or other obstacles between the two, the signal strength can suffer. Brick walls, for example, can interfere with Wi-Fi signals. To address this issue, try repositioning your router, using a Wi-Fi extender, or installing the Ring device closer to the router. Monitor the signal strength via the Ring app to ensure it remains adequate.
Frequency and Channel Interference
Frequency and channel interference from other wireless devices or neighboring Wi-Fi networks may also cause connectivity problems with your Ring device. Most Wi-Fi routers offer options to change the frequency band (2.4 GHz or 5 GHz) and the Wi-Fi channel in use. Experiment with different channels or switch to a less congested frequency band, like 5 GHz, to improve connection stability.
By understanding and addressing these potential causes of connectivity issues, you can ensure the optimal operation of your Ring device and maintain the security of your home.
Troubleshooting Steps When Ring Unable to Join Network
Checking Device Health and Power
First, open the Ring app on your mobile device and check the device health of your Ring doorbell. Make sure it is properly charged, as a partially charged battery may prevent it from joining the network. If it is battery-powered, charge the device before proceeding. If hardwired, ensure the wires are correctly connected and the transformer is providing sufficient power.
Resetting Your Ring Device
If your Ring device is still unable to join the network, it may require a reset. Locate the orange button on the side or back of your device. Press and hold the button for at least 15 seconds to initiate a hard reset. After that, try setting up the device again through the Ring app.
Changing Wi-Fi Settings on Mobile Device
On your mobile device, adjust your Wi-Fi settings to ensure your Ring device can access the internet. If you use an Apple device, reboot it by shutting it down and powering back on. For Android users, adjust the Smart Network Switch in the Wi-Fi settings. Additionally, ensure your router supports both 2.4GHz and 5GHz bands, as some Ring devices may not work with 5GHz networks.
Testing Your Wi-Fi Network
Check that your Wi-Fi network is functioning properly by confirming other Wi-Fi devices in your home are able to connect. Make sure the lights on your modem and router are green, indicating a stable internet connection. If your Ring doorbell is too far from your Wi-Fi router, you may experience a poor Wi-Fi signal. In such cases, consider using a Wi-Fi extender or repositioning your router for better coverage.
If you continue to experience issues after following these troubleshooting steps, it’s advised to contact Ring Support for further assistance.
Ring Devices and Their Connectivity Requirements
Your Ring devices, including the doorbells and cameras, require a stable Wi-Fi connection to function properly. This connection allows you to receive notifications, view live streaming video, and maintain the overall performance of your device. In this section, we will discuss the connectivity requirements of the Ring Video Doorbell models and Ring Camera models.
Ring Video Doorbell Models
There are several Ring Video Doorbell models available, each with its own set of connectivity requirements. Here’s a summary of the models and their connectivity details:
- Ring Video Doorbell (1st, 2nd, and 3rd Generation): These devices require a 2.4 GHz Wi-Fi connection and should be placed within range of your Wi-Fi router for optimal performance. You can check your device’s Wi-Fi signal strength through Device Health in the Ring app.
- Ring Video Doorbell Pro: This doorbell model requires a 2.4 GHz or 5 GHz Wi-Fi connection and a 16 to 24 VAC power supply. Ensure proper hardwiring for optimal performance and connectivity.
- Ring Video Doorbell Pro 2: Similar to the Ring Video Doorbell Pro, this model also requires a 2.4 GHz or 5 GHz Wi-Fi connection and a 16 to 24 VAC power supply.
- Ring Video Doorbell Wired: This model requires a 2.4 GHz Wi-Fi connection and hardwiring to an existing doorbell system for power.
- Ring Video Doorbell Elite: This model uses an Ethernet connection instead of Wi-Fi, providing a more reliable and stable connection.
Ring Camera Models
Ring also offers various camera models, each with its own set of connectivity requirements. Here’s a brief summary of the models and their connectivity details:
- Ring Indoor Camera: This camera requires a 2.4 GHz Wi-Fi connection and should be placed within range of your Wi-Fi router for optimal performance.
- Ring Spotlight Camera: Available in both wired and battery options, this camera requires a 2.4 GHz Wi-Fi connection. Ensure the battery is fully charged if you’re using the battery-powered version.
- Ring Floodlight Camera: This model requires a 2.4 GHz Wi-Fi connection and hardwiring to an existing outdoor electrical box for power.
If your Ring device is unable to join the network, make sure it’s within range of your Wi-Fi router, the Wi-Fi is working properly, and that proper power supply is provided (if applicable). Additionally, you can use the Ring app to manage, troubleshoot, and monitor your device’s connectivity through the Device Health section.
Router and Modem Compatibility
When setting up your Ring device, it is essential to ensure compatibility with your router and modem. As your Ring video doorbell and other Ring devices rely on a stable Wi-Fi connection to function correctly, compatibility issues can result in your Ring device being unable to join the network.
2.4GHz Vs. 5GHz Wi-Fi Networks
Ring devices are designed to work with 2.4GHz Wi-Fi networks, which offer longer range and better signal penetration through walls. Although 5GHz networks provide faster speeds, their signal strength and range might not be suitable for devices like doorbells that are placed outside your home. Thus, you should ensure your router has a 2.4GHz band enabled for your Ring device to establish a stable connection.
Checking Router Manufacturer’s Specifications
It is also crucial to verify that your Wi-Fi router is compatible with Ring devices by checking the manufacturer’s specifications. While most popular routers work well with Ring video doorbells and other Ring products, some lesser-known brands or models might cause connection issues. Ensure that your router supports the necessary wireless technology, such as 802.11 b/g/n, to maintain a strong and stable connection with your Ring device.
If you continue experiencing issues with your Ring device connecting to your Wi-Fi network or the signal strength remains weak, consider investing in a Wi-Fi extender to boost the range and coverage of your internet connection. This can help eliminate dead zones and areas with poor signal. Moreover, always keep your router’s firmware up to date to avoid any known connection issues and maintain optimal performance.
Advanced Solutions for Connectivity Issues
When troubleshooting your Ring device’s connection to your network, you may need to explore some advanced solutions. In this section, we will discuss three possible methods for overcoming these difficulties: using Wi-Fi extenders and mesh networks, contacting your ISP, and seeking professional help.
Using Wi-Fi Extenders and Mesh Networks
If your Ring device is unable to join your network due to a weak Wi-Fi signal, you may need to invest in a Wi-Fi extender. These devices can boost your router’s signal, ensuring that your Ring device has a strong and reliable connection. Mesh networks, on the other hand, can provide extensive coverage throughout your property by utilizing multiple interconnected devices.
Before purchasing a Wi-Fi extender or mesh network, ensure it is compatible with your Ring device and your current internet service provider (ISP). Once you have successfully installed your new networking equipment, reconnect your Ring device to the network and monitor its performance.
Contacting Your ISP
Another option for solving connectivity issues with your Ring device is to contact your internet service provider. They may help you troubleshoot connection problems, test your internet speeds, and even provide guidance on changing your Wi-Fi network to improve your Ring device’s performance.
Additionally, your ISP can offer insight into whether your current router configuration or any other network settings are behind the problem. They can also provide information about any temporary network outages or planned maintenance that might be affecting your service.