Schlage Lock Not Sending Notifications: Quick Fixes and Solutions

Smart locks, such as those made by Schlage, have become increasingly popular due to their convenience and enhanced security features. One of the key features of these locks is the ability to receive notifications on your phone. However, there can be instances when your Schlage lock may stop sending these notifications, leaving you in the dark about the status of your lock and your home’s security.

In this article, we will discuss a few common problems and solutions related to Schlage lock notifications, along with some advanced troubleshooting methods to help you get your lock back in working order.

Key Takeaways

  • Troubleshoot notification issues by rebooting the Schlage lock and hub
  • Advanced troubleshooting involves checking settings in the associated app for your smart lock

Understanding Schlage Locks

image 13 1

Schlage locks offer a range of smart locks designed to enhance your home security. These locks utilize modern technology to provide you with convenience and peace of mind.

When you install a Schlage smart lock, you can manage your home security right from your phone. These locks offer the ability to lock and unlock doors remotely, grant temporary access codes to guests, and receive notifications when the lock is used. To make the most of your Schlage lock, follow these points:

  1. Choose the right Schlage lock for your needs: There are several Schlage smart lock models available, such as the Schlage Sense, Schlage Connect, and Schlage Encode. Research each model’s features and compatibility with your existing smart home devices to select the best lock for your home.
  2. Proper installation is key: Make sure to follow the manufacturer’s instructions when installing your Schlage lock. This will ensure your lock functions properly and maintains a secure connection with your smart home system.
  3. Stay updated on software and firmware: Regularly check for and install updates to your Schlage lock’s software and firmware. This ensures you have the latest security features and improvements for optimal performance.
  4. Enable notifications on your smart devices: To receive notifications from your Schlage lock, make sure to enable them within the Schlage app or any third-party app you are using, such as SmartThings. This will allow you to stay informed of your lock’s activity in real-time.

By understanding the basics of Schlage smart locks and following best practices, you can increase the efficiency and security of your home. Remember to stay vigilant about software updates and always double-check your lock’s notifications settings to ensure a seamless home security experience.

How Notifications Work

When it comes to Schlage locks, notifications play a crucial role in alerting you about the status of your lock. These notifications can be either push notifications or custom notifications sent to your smartphone. Let’s dive into how they work and the apps involved.

Push Notifications

Push notifications are instant alerts sent to your smartphone when an event occurs, such as locking or unlocking the door. They are managed by the Schlage app or any third-party app you choose, like SmartThings. Here are some key points about push notifications:

  • Require an active internet connection on your smartphone.
  • May need to enable them in your app settings.
  • Make sure your Schlage lock is properly connected to the app.

Custom Notifications

You might also want to set up custom notifications, tailored to your specific needs. These can include:

  1. Notifying you only when specific users lock or unlock the door.
  2. Alerting you when the lock is tampered with.
  3. Notifications for low battery warnings.

To create custom notifications, you need to dive into the settings of the Schlage app or your chosen third-party app. Explore the notification options and customize them to your preferences.

Remember, it’s essential to always keep the apps updated and enable the necessary permissions to ensure you receive notifications seamlessly. By understanding how notifications work with Schlage locks, you can enjoy the peace of mind that comes with updates about your lock’s status.

Potential Issues with Notifications

image 11 2

One factor you may encounter when your Schlage lock is not sending notifications is connectivity issues. Common connectivity problems can stem from your Wi-Fi connection, server issues, or the hub and lock not communicating properly.

  1. Wi-Fi connection problems: Ensure that your lock and hub are within range of your Wi-Fi network and the signal is strong. If you are experiencing a weak connection, consider moving your router or using a Wi-Fi range extender.
  2. Server issues: Sometimes, the service provider’s servers may be down or experiencing technical difficulties. This can adversely affect your lock’s ability to send notifications. Check the lock’s app or the service provider’s website for any reported issues or server status updates.
  3. Hub and lock communication breakdown: If your lock and hub are not communicating correctly, try rebooting both devices to refresh the connection. Remove the batteries from your lock and unplug your hub from its power source for a few seconds. Re-insert the batteries and plug your hub back in to power it up.

It’s also essential to keep your lock and hub updated with the latest firmware. Firmware updates not only improve performance but also address potential bug fixes and known issues.

To ensure smooth operation of your lock and uninterrupted notifications:

  • Regularly check for firmware updates for both the lock and hub.
  • Follow any instructions provided by the manufacturer to install the updates.
  • Monitor your lock’s app or a third-party app (such as SmartThings) for updates, bug fixes, or new features connected to notifications.

When troubleshooting issues with your Schlage lock not sending notifications, consider the following steps:

  1. Confirm that notifications are enabled in the Schlage app or any third-party app you’re using.
  2. Check your Wi-Fi connection strength and ensure your lock and hub are within range.
  3. Reboot your lock and hub to refresh the connection.
  4. Verify if any server issues are affecting your lock’s notifications.
  5. Make sure your lock and hub are updated with the latest firmware.

By addressing these potential issues with notifications, you can maintain a well-functioning Schlage lock and stay informed about your home’s security.

Solving Basic Notification Problems

image 12 3

If your Schlage lock is not sending notifications, there are several common issues that can be easily addressed. In this section, we will discuss straightforward solutions to help you ensure proper functioning of your lock’s notification system.

First, rebooting the lock and the hub might be a quick and simple solution. To reboot your Schlage lock, remove the batteries briefly and then insert them back into the lock. Make sure the lock and the hub are running on the latest firmware updates.

It’s essential to check the battery level of your lock. Low battery levels can lead to notification problems and affect the overall performance of your lock. If your lock’s battery level is low, consider battery replacement or ensure your batteries are installed correctly and fully charged.

Here are a few more steps you can take to address basic notification problems:

  1. Check your Wi-Fi connection: Ensure that your lock is connected to a stable and secure Wi-Fi network. Weak or unstable connections can result in notifications not being sent or received properly.
  2. Verify your notification settings: Confirm that notifications are enabled in the Schlage app or any third-party app you may be using. Ensure that your phone’s notification settings are correctly configured to receive alerts from the app.
  3. Address battery issues: If you have recently replaced the batteries in your lock, ensure that they are properly installed and that they are the correct type of batteries recommended by the manufacturer.

By following these suggestions, you can efficiently resolve basic notification problems with your Schlage lock. Remember to keep your lock and hub firmware up to date and routinely check the battery life for a seamless and secure experience.

Advanced Troubleshooting Methods

If your Schlage lock is still not sending notifications after rebooting and basic troubleshooting, you can try some advanced methods to fix the issue.

1. Reset to Default Settings

Sometimes, restoring your lock to its default settings can help resolve any software glitches. Follow these steps to reset your lock:

  • Remove the batteries from your Schlage lock
  • Press and hold the Schlage button while reinserting the batteries
  • Release the Schlage button and confirm that the green checkmark LED flashes and the lock beeps

2. Re-enter User Codes

After resetting the lock, if it is still not sending notifications, you may need to re-enter and reprogram your user codes. Here’s how:

  1. Enter your 6-digit programming code
  2. Press the Schlage button followed by the “1” key
  3. Input a new 4-digit user code
  4. Press the Schlage button to confirm the new code

Repeat these steps for all user codes you wish to reprogram.

3. Enter Programming Mode

Entering the programming mode on your lock can help identify any specific issues or errors. To enter programming mode:

  • Enter your 6-digit programming code
  • Press the Schlage button
  • Wait for the lock to beep and flash its LED to indicate that you are in programming mode

Once you’re in programming mode, you can access various features and settings of your lock. Consult your lock’s user manual for specific instructions on navigating the programming mode.

4. Factory Reset

As a last resort, you can perform a factory reset to completely erase all settings and restore your lock to its original state. Please note that this will also erase all user codes and require reprogramming. To perform a factory reset:

  • Remove the back cover of your lock to access the reset button
  • Press and hold the reset button for 10 seconds until the lock beeps and flashes

After completing the factory reset, you will need to reprogram your lock and set up notifications again.

Keep these advanced troubleshooting methods in mind when dealing with a stubborn Schlage lock that isn’t sending notifications. However, if these methods don’t resolve the issue, consider contacting Schlage customer support for further assistance.

Leveraging SmartThings and LUM for Notifications

SmartThings Integration

Integrating your Schlage lock with the SmartThings hub can enhance its notification capabilities. To set up the integration, follow these steps:

  1. Add your Schlage lock to the SmartThings app.
  2. Ensure your lock is correctly configured in the SmartThings IDE by navigating to
  3. Find your lock under the Devices section, and check that the device type is set to “Z-Wave Lock.”
  4. Update the device handler if necessary to use the stock “Z-Wave Lock” handler for optimal performance.

With this integration, you can now receive notifications for lock events, such as locking and unlocking actions, along with user code management. Additionally, you can review event history to troubleshoot any notification issues.

Lock User Management (LUM)

Lock User Management (LUM) is a SmartThings add-on that provides several useful features, such as:

  • User Code Management: Easily customize and manage user codes for your Schlage lock.
  • Push Notifications: Receive notifications when specific codes are used to lock or unlock the door.
  • Scheduled Access: Grant time-restricted access to users, well-suited for house guests or maintenance personnel.

To use LUM, you need to install it within the SmartThings environment. Follow these steps for installation:

  1. Access the SmartThings IDE at
  2. Click on the “My SmartApps” tab, then click on “+ New SmartApp.”
  3. On the “New SmartApp” page, select the “From Code” option, and paste the LUM code found on the LUM author’s GitHub page.
  4. Click on “Create,” followed by “Publish” and “For Me” to complete the installation process.
  5. Navigate to your SmartThings app and add LUM as a new SmartApp.
  6. Configure LUM as per your requirements for user code management and notification preferences.

After setting up SmartThings and LUM, you can now enjoy enhanced notifications and smart lock features for your Schlage lock. Remember to update the apps and integrations as required to maintain optimal performance.

Useful Tips for Preventing Notification Issues

To avoid Schlage lock notification issues, you can follow these helpful tips:

  1. Enable notifications: Ensuring that notifications are enabled in the Schlage app or any third-party app you’re using—such as SmartThings, is the first step in preventing notification issues.
  2. Check firmware updates: Regularly keep an eye on your Schlage lock’s firmware updates and install them if required, as outdated firmware may cause issues with notifications.
  3. Maintain a stable internet connection: Ensure that your smartphone and the hub connected to the lock have a stable internet connection, as poor connectivity may result in missed notifications.

When going on a vacation, consider enabling the Vacation Mode. This feature helps prevent unnecessary notifications, while still keeping your home secure. Follow these steps to activate Vacation Mode:

  1. Open your Schlage app and navigate to the lock settings.
  2. Look for “Vacation Mode” and toggle it on.
  3. Double-check the app for any additional settings you might want to adjust while you’re away.

Remember these key points:

  • Keep your lock’s batteries charged and replace them when needed to ensure continuous, proper functioning.
  • Periodically reboot your lock and connected hub by removing their power sources briefly and reconnecting them. This refreshes the connection and can resolve some malfunctions.
  • Always be aware of your lock’s compatibility with different hubs, apps, and devices, as this can affect the performance of your smart lock notifications.

By following these tips, you can maintain a smooth and fully functional Schlage lock notification system.

Frequently Asked Questions

Why aren’t notifications coming from my Schlage Home app?

Your Schlage Home app may not be sending notifications due to connection issues, outdated software, or app permissions. To address these issues:

  1. Ensure your Schlage Lock and Hub are properly connected.
  2. Update your Schlage Home app to the latest version.
  3. Check your phone settings to ensure the app has permission to send notifications.

How do I fix notification issues on my iPhone?

To fix notification issues on your iPhone, follow these steps:

  1. Check if your iPhone is on Do Not Disturb mode and disable it if necessary.
  2. Ensure your Schlage Home app has permission to send notifications in Settings > Notifications.
  3. Make sure your iPhone is connected to the internet (Wi-Fi or Mobile Data).
  4. Restart your iPhone and reopen the Schlage Home app.

How can I receive notifications on my iOS device from Schlage lock?

In order to receive notifications on your iOS device from your Schlage lock, ensure the following:

  1. Your Schlage lock is properly connected to a compatible hub.
  2. The Schlage Home app is installed on your iOS device.
  3. Notifications are enabled for the Schlage Home app in your iOS device settings.

Why am I not getting Schlage Smart lock notifications?

If you’re not receiving notifications from your Schlage Smart lock, it could be due to several factors:

  • Connection issues between your lock, hub, or smartphone
  • Notification settings in the Schlage Home app or your smartphone settings
  • Outdated app or hub firmware

Reboot your Schlage Lock and Hub, check notification settings, and update your app or firmware if necessary.

How do I enable Schlage lock alerts?

To enable Schlage lock alerts, follow these steps:

  1. Open the Schlage Home app on your smartphone.
  2. Navigate to the lock settings or preferences.
  3. Enable notifications or alerts for the desired events (e.g. door opened, door locked, etc.).

Is there a known issue with Schlage lock notifications?

There may be occasional issues with Schlage lock notifications due to factors such as app updates, firmware changes, or connectivity issues. Keep your Schlage Home app and lock firmware up-to-date and troubleshoot connection issues if necessary to minimize interruptions in receiving notifications.