Wyze Cam Won’t Scan QR Code: Quick Troubleshooting Guide

Wyze Cams are popular security cameras that rely on QR codes to connect and set up the devices. Some users may encounter issues with their Wyze Cams not scanning the QR code during the setup process. This article aims to provide some insights and solutions to help solve this problem.

Wyze Cam Won’t Scan QR Code: Troubleshooting Steps

When your Wyze Cam won’t scan the QR code, there are several troubleshooting tips and best practices you can follow to resolve the issue.

1. Check the camera lens: The first step in basic troubleshooting is to ensure that the camera lens is clean. The QR code consists of black modules on a white background, which requires a clean lens for accurate scanning. Use a soft cloth or tissue to gently clean the lens and avoid potential issues with focus and zoom mechanisms.

2. Hold the QR code upside down: Sometimes, holding the QR code upside down can help the Wyze Cam scan it more easily. Give it a try if the camera is having difficulty scanning the code in its regular orientation.

3. Maintain the recommended distance: Keep the Wyze Cam about 5 inches away from the QR code during the scanning process. This distance usually provides optimal results.

4. Adjust screen brightness: Ensure that the device displaying the QR code has adequate screen brightness, as a too-dim screen can impede successful scanning.

5. Check the status light: Pay attention to the status light on the Wyze Cam. If it is red/blue or not showing any light, it indicates that the camera is not in QR code scanning mode. In this case, reinitiate the scanning process.

6. Perform a factory reset: If the above troubleshooting tips do not work, try resetting the camera. For Wyze Cam v1, hold the setup key for 20 seconds while powered on. For Wyze Cam v2, v3, v3 Pro, or Wyze Cam Pan v1 and v2, hold the setup button for 10 seconds while powered on. After the reset, wait for the yellow light to flash before starting the setup process again.

7. Environment considerations: Make sure the camera is placed in an environment without excessive glare, as this can interfere with scanning. Additionally, ensure that the SD card is properly inserted and functioning, as this can impact the camera’s performance.

By following these troubleshooting tips and best practices, you can increase the likelihood that your Wyze Cam will successfully scan QR codes. Remember to always keep the lens clean, maintain the right distance, and reset the camera if necessary to ensure the best possible performance.

QR Code Scanning Basics

Scanning a QR code with your Wyze Cam involves using the camera’s lens to read the code displayed on your smartphone or tablet during the setup process. To ensure a seamless experience when setting up your Wyze Cam, it is important to follow some basic guidelines.

1Ensure that your mobile device has the correct Wyze app installed, compatible with your specific Wyze Cam model. This will help facilitate the QR code generation during the setup process.
2When displaying the QR code on your smartphone or tablet, make sure the screen is clear and free of dirt or grime that might obstruct the image.
3Remove any protective films from the Wyze Cam lens to prevent potential scanning issues.
4For iOS device users, temporarily disable ‘smart invert’ or ‘classic invert’ settings while scanning the QR code. This will help ensure proper recognition of the code by the Wyze Cam.
5Be mindful of the distance between your mobile device and the Wyze Cam during the setup process.
6If your mobile device has a screen larger than 5.5 inches, holding the two devices farther apart may improve the chances of successful QR code scanning.
7In some cases, a simple power cycle on your Wyze Cam may resolve any minor errors or bugs preventing the camera from scanning the QR code.
8To power cycle the Wyze Cam, turn it off with its power button and turn it back on after a minute or two.

By following these guidelines and understanding the basics of QR code scanning, you’ll be on your way to properly setting up your Wyze Cam. Remember to always refer to the Wyze app’s instructions to avoid any potential issues during the setup process.

Differences in Wyze Cam Models

Wyze offers a variety of security camera models, each with its own set of features and capabilities. In this section, we will discuss the differences between the Wyze Cam v1, Wyze Cam v2, Wyze Cam Pan, Wyze Cam v3, and Wyze Video Doorbell.

Wyze Cam v1 is the first-generation model, providing basic 1080p HD video recording, night vision, and motion detection. It includes 14 days of free cloud storage and supports local storage with a microSD card.

Wyze Cam v2 improved upon its predecessor with an upgraded CMOS sensor, providing better image quality and more accurate colors. It also features improved audio quality, allowing for clearer two-way communication. The v2 model maintains the same features as the v1, including night vision, motion detection, and storage options.

Wyze Cam Pan is a versatile security camera that can rotate 360 degrees horizontally and tilt 93 degrees vertically. It has all the features of the Wyze Cam v2, such as 1080p HD video, advanced night vision, and motion tracking. Additionally, the Pan model provides pan and tilt functionality, allowing users to control the camera’s view remotely.

Wyze Cam v3 is the latest model and features several enhancements compared to previous versions. It offers improved video quality, color night vision, and an IP65 weather-resistant rating, making it suitable for both indoor and outdoor use. The v3 also includes a built-in siren for added security and supports local and cloud storage.

Wyze Video Doorbell is specifically designed for front door security and features a 3:4 aspect ratio, providing a full view of your doorstep. It captures 1080p HD video, includes customizable motion zones, and supports two-way audio. The doorbell also integrates with existing mechanical chimes and offers cloud or local storage for recorded clips.

Each model is unique in its design and capabilities, and choosing the right one depends on your specific security needs and requirements.

Setup and Distance Issues

When setting up your Wyze Cam, it is important to ensure that the camera can properly scan the QR code displayed on your phone. Sometimes, issues with scanning can occur due to various factors such as distance, angles, or poor lighting.

1To start the setup process, make sure the Wyze Cam is powered on.
2Wait for the Wyze Cam’s yellow light to flash. This indicates that the camera is ready to scan the QR code.
3Display the QR code on your phone.
4Position the QR code close to the camera lens.
5If you have a mobile device with a screen larger than 5.5 inches, you may need to hold it farther apart from the camera to facilitate proper scanning.
6Ensure that the phone’s screen is clean and its brightness is sufficiently high while positioning the QR code in front of the camera.
7Experiment with various angles and distances to find the optimal position for the camera to read the QR code.
8Try holding the QR code upside down if the camera is struggling to scan it.
9If the camera continues to have difficulty scanning the QR code, check that the camera lens is clean.
10Ensure the protective plastic film on the camera lens has been removed.
11In some instances, you might need to use the setup key or button to reset the camera.
12For Wyze Cam v1, hold the setup key for 20 seconds while the camera is powered on to reset it.
13Wait for the yellow light to flash again before attempting the setup process.

By following these troubleshooting tips, you can confidently resolve setup and distance-related issues when your Wyze Cam won’t scan the QR code. Always remember to keep the camera and phone steady while scanning to ensure a smooth setup experience.

Resetting the Wyze Cam

To resolve the issue of your Wyze Cam not scanning the QR code, you may need to perform a factory reset. This process returns the camera to its original settings, allowing you to start fresh with the setup process. Here’s how to reset different versions of the Wyze Cam:

Wyze Cam v1/v2:

  1. Make sure the camera is powered on.
  2. Locate the setup key on the bottom of the device.
  3. Press and hold the setup key for 20 seconds.
  4. Release the key when the status light turns yellow, indicating that the camera has been reset.

Wyze Cam v3:

  1. Power off the camera by disconnecting it from the power source.
  2. Locate the reset button on the back of the device.
  3. Press and hold the reset button while simultaneously reconnecting the camera to the power source.
  4. Continue holding the reset button for about 5 seconds, then release it when the status light turns red.

Wyze Cam Pan:

  1. Ensure the camera is powered on.
  2. Look for the setup key on the bottom of the device.
  3. Press and hold the setup key for 10 seconds.
  4. Release the key when the device rotates, which indicates that the camera has been reset.

After completing the factory reset for your specific Wyze Cam model, you can begin the setup process anew. Make sure to hold the QR code with the appropriate distance and angle for the camera to scan. Additionally, ensure you are connected to a 2.4 GHz Wi-Fi network, as Wyze devices are not compatible with 5 GHz networks. With these steps followed, your Wyze Cam should now successfully scan the QR code and operate as intended.

Screen and Camera Lens Issues

When encountering problems with the Wyze Cam not scanning QR codes, there may be some screen and camera lens issues that need to be addressed. Ensuring that both the mobile screen and the camera lens are in good condition can significantly improve the chances of a successful scan.

Cracked Screen

A cracked screen on the mobile device may cause the QR code to be distorted, making it difficult for the Wyze Cam to recognize the pattern. If the mobile screen is cracked or damaged, consider replacing or repairing it to resolve the issue.


Glare from the mobile screen or surrounding light sources can also hinder the Wyze Cam’s ability to read the QR code. Adjust the angle of the mobile screen and the camera to minimize glare and reflections.


The brightness of the mobile screen displaying the QR code may also impact the scanning process. If the screen’s brightness is too dim or too bright, the Wyze Cam may struggle to read the code. Adjust the screen brightness to a suitable level to optimize scanning.


Keep in mind that dust, scratches, or smudges on the mobile screen or the Wyze Cam’s lens may obstruct the QR code, leading to scanning difficulties. Gently clean both the mobile screen and the camera lens with a microfiber cloth to remove any debris or smudges.

By addressing these screen and camera lens issues, you increase the likelihood of successfully scanning QR codes with your Wyze Cam, ensuring a smoother setup process for your device.

Software and Invert Color Issues

The Wyze app plays an essential role in setting up your Wyze Cam and scanning the QR code. Sometimes, issues with the app or your device’s settings can prevent the camera from properly scanning the QR code.

Smart Invert and Classic Invert

One common issue occurs when using an iOS device with the “smart invert” and “classic invert” settings enabled. These settings change the color scheme and can interfere with the QR code’s readability. To resolve this issue, temporarily toggle off both “smart invert” and “classic invert” while scanning the QR code during the camera setup process. This will ensure that the QR code can be scanned properly.

Screen Size

Additionally, it’s essential to consider screen size when troubleshooting QR code scanning issues. If you’re using a mobile device with a screen larger than 5.5 inches across, hold the screen and the camera farther apart during the scanning process. This can help the camera capture and read the QR code more effectively.

Device Brightness

Another useful tip is to ensure that your mobile device’s screen brightness is turned up high. A bright display makes it easier for the Wyze Cam to read the QR code. You may also want to try moving your mobile device closer to and further away from the camera to find the optimal scanning distance.

Restart Cam

In some cases, restarting the camera can resolve minor errors or bugs that prevent the Wyze Cam from scanning the QR code. Perform a simple power cycle by turning the camera off using the power button and waiting a minute or two before turning it back on.

By addressing software and invert color issues, you can troubleshoot and resolve many common problems related to Wyze Cam QR code scanning, ensuring a smooth and hassle-free setup process.

Frequently Asked Questions

How can I fix a Wyze Cam that’s not scanning the QR code?

First, ensure that your phone’s screen is clean, as smudges or scratches may affect scanning. If you have an iOS device, temporarily toggle off “smart invert” or “classic invert” while scanning the QR code. If your mobile device has a screen larger than 5.5 inches, hold the screen and the camera farther apart during scanning. Remember, the QR code is only valid for 5 minutes after being generated.

How can I troubleshoot the Wyze Cam Pan when it won’t scan the QR code?

For the Wyze Cam Pan, ensure that your phone’s screen is clean and bright enough. Hold the screen at a suitable distance from the camera and make sure the QR code is in the camera’s field of view. Note that the QR codes generated in the Wyze app are valid for only 5 minutes. If you’ve been trying to scan for 5 minutes or longer, restart the setup process.