Wyze cameras have become increasingly popular in recent years due to their affordable price tag and plethora of features. However, it’s not uncommon for users to experience issues with their cameras going offline.
Common causes for offline occurrences include connectivity problems, power issues, firmware or app updates, and accessory compatibility.
Table of Contents
Understanding Wyze Camera Offline Issues
Wyze Cameras are popular for providing user-friendly and affordable home security solutions. However, like any technology, they can experience occasional offline issues. In this section, we will discuss a few common offline issues and ways to address them.
Wyze Camera Offline: Error Code 90
Error Code 90 is a commonly encountered error indicating that your Wyze Cam device is offline. This usually occurs due to issues with the internet connection or power supply. To fix this error, follow these steps:
- Check your internet connection and ensure your Wi-Fi is operational.
- Power cycle the camera by unplugging and re-plugging it after a few seconds.
- Verify if the device is connected to the correct Wi-Fi network and within range of the router.
Remember to update your Wyze Cam firmware regularly to stay up to date with the latest bug fixes and enhancements.
Wyze Cam Outdoor Offline
Wyze Cam Outdoor users may occasionally see their camera listed as “offline” in the Wyze app while still being able to access the live stream. If this is the case:
- Ensure that the Base Station and the camera are within range and their connection is secure.
- Update your Wyze Cam Outdoor and Base Station firmware.
- Restart the Base Station and camera by unplugging and re-plugging their power supplies.
Note that deleting your Wyze Cam Outdoor or Base Station while they are offline could prevent the devices from being set up again. Always attempt troubleshooting before considering deletion.
Wyze Camera Offline: How to Fix
In this section, we will explore some basic troubleshooting tips that will help you fix your Wyze Camera when it goes offline. The solutions are divided into three sub-sections: Reboot Camera, Power Cycle, and Factory Reset.
The first step to troubleshoot a Wyze Camera that is offline is to reboot the camera itself. To do this, simply unplug the camera from its power source for 10 seconds, and then plug it back in. The status light on the device should eventually turn solid blue, indicating that it is connected and functioning properly.
The next solution to try is a power cycle. This involves unplugging your camera from its power source, waiting for 30 seconds, then plugging it back in. This allows the camera to re-establish a connection with your network. Remember to give the camera a few minutes to boot up and display a solid blue status light before you check if the issue is resolved.
If both the reboot and power cycle methods fail to resolve your Wyze Camera’s offline status, you might consider performing a factory reset. A factory reset erases all the settings on your camera and restores it to its original factory state. To factory reset your devices:
- Wyze Cam and Wyze Cam Pan: Press the SETUP button on the bottom of the device for 10 seconds.
- Wyze Cam Outdoor: Go to the Wyze App, navigate to the specific camera’s settings, and tap on “Reset Device.” Follow the onscreen instructions to reset the camera.
Once the device has been reset, you can set it up again in the Wyze app.
Wyze Offline: Checking and Improving Connectivity
Optimizing Wi-Fi Network
To ensure a stable connection between your Wyze Camera and your home network, it is essential to optimize your Wi-Fi network. Here are a few recommendations to help you achieve better network connectivity:
- Select the 2.4 GHz band: Wyze Cameras are compatible with the 2.4 GHz Wi-Fi band. Ensure that your router is set to broadcast on the 2.4 GHz band and the camera is connected to this band.
- Check signal strength: Ensure that your Wyze Camera is placed within the signal range of your Wi-Fi router, as weak signal strength can cause connectivity issues.
- Update router firmware: It’s crucial to keep the firmware of your Wi-Fi router updated to avoid potential security vulnerabilities and connectivity problems.
- Restart your router and modem: Regularly reboot your router and modem to re-establish a stronger connection with your Internet Service Provider (ISP) and improve the performance of your home network.
- Position the camera strategically: Place your Wyze Camera closer to the router, choosing a location with minimal obstructions to reduce signal interference.
Ensuring Proper Camera Settings
To improve the connectivity of your Wyze Camera, make sure to apply the proper settings mentioned below:
- Update Wyze Camera firmware: It’s essential to keep your Wyze Camera firmware updated to ensure optimal performance and connectivity.
- Power cycle the camera: Unplug the Wyze Camera from its power source, wait for 10 seconds, and then plug it back in. This will help in re-establishing the connection between the camera and your Wi-Fi network.
- Factory reset: If you’re still experiencing connectivity issues, consider performing a factory reset on your Wyze Camera. This will revert the camera settings to the default configuration, potentially resolving any problems related to settings or configurations.
By optimizing your Wi-Fi network and ensuring proper camera settings, you can significantly improve the connectivity of your Wyze Camera and prevent it from going offline.
Dealing with Power Issues
When your Wyze camera goes offline, power issues might be the underlying cause. This section will cover some troubleshooting steps you can take to tackle power-related problems with your Wyze camera.
Power Cycling Camera
Power cycling the camera is a simple yet effective solution that can resolve many issues, including offline status. To power cycle your Wyze camera, follow these steps:
- Unplug the power cord from the camera.
- Wait for 30 seconds.
- Plug the power cord back into the camera.
This process essentially restarts the camera and can help restore its connection.
For Wyze Outdoor Camera users, ensuring the battery is sufficiently charged is crucial to maintaining its online status:
- Check the battery level directly in the Wyze app.
- Make sure the battery is above 20%.
If the battery is low, charge it until it reaches a suitable level.
Proper charging for both indoor and outdoor Wyze cameras is key to fixing power-related issues.
- Always use the original cord and adapter that came with the Wyze camera.
- Try switching out the cord and/or adapter, in case either component is defective.
- Use a different power outlet to plug in the camera to rule out an issue with the outlet itself.
- Ensure the Outdoor Cam is properly connected to its charging cables and the base station.
- Use only the original adapter when charging the Outdoor Cam.
- Check if there is any damage to the charging cables or connections.
By following these procedures, you can address most power issues that may cause your Wyze camera to go offline. Maintain your device’s battery health, use original charging equipment, and don’t hesitate to power cycle when necessary.
Managing Firmware and Updates
Updating Firmware Properly
To ensure your Wyze Camera functions optimally, it’s important to update the firmware regularly. All firmware updates are managed in the Wyze app, so make sure you’re on the latest version for the best experience with your Wyze product. To update your Wyze Cam firmware, follow these steps:
- In the Wyze app, tap on your Wyze Cam and then the Settings gear on the top right.
- Tap Device Info > Firmware Version. If a newer version is available, you will see an option to upgrade.
Keep in mind that after updating the firmware, some cameras might go offline. In such cases, ensure that you’ve updated to the latest version and that your app is up to date. Additionally, check the status light on your camera for any potential issues.
Rolling Back Firmware If Necessary
Sometimes, a firmware update might cause your Wyze Camera to go offline. In such cases, manually installing a previous version of the firmware could resolve the issue. To roll back the firmware, follow these steps:
- Visit the Wyze website and download the desired firmware version.
- Extract (Unzip) the file on your computer, ensuring the file name is “demo.bin” (or rename it if necessary).
- Insert a micro SD card into your computer and format it to FAT32.
- Copy the “demo.bin” file to the root directory of the micro SD card.
- Turn off the Wyze Cam and insert the micro SD card into the camera.
- Press and hold the setup button on the camera while plugging it in, and continue holding the button for a few seconds until the status light turns blue.
The camera will now update to the chosen firmware version. After the process is complete, the status light should turn solid blue, indicating a successful rollback. You can then remove the micro SD card and start using your Wyze Cam as usual.
Optimizing Camera and App Settings
In this section, we will discuss how to optimize your camera and app settings to prevent your Wyze camera from going offline and ensuring seamless operation. The two crucial focus areas are clearing the app cache and updating background refresh settings.
Clearing App Cache
Regularly clearing the cache for your Wyze app can help improve its performance and prevent issues such as the camera appearing offline. To clear the cache on your smartphone, follow these steps:
- Go to Settings.
- Tap on Storage followed by Internal Storage.
- Locate the size of cached data stored from third-party apps.
- Tap on the Clear Cache option.
- Go to Settings.
- Tap on General, followed by iPhone Storage.
- Scroll down and find the Wyze app.
- Tap on Offload App to clear its cache.
Updating Background Refresh Settings
Enabling background refresh for the Wyze app within your phone’s settings will keep the app active even when you are not using it, reducing the chances of the camera going offline. Here’s how to enable background refresh on your device:
- Go to Settings.
- Tap on Data Usage.
- Locate the Wyze app.
- Enable the Allow background data usage option.
- Go to Settings.
- Scroll down and find the Wyze app.
- Toggle the switch next to Background App Refresh to enable it.
By optimizing your camera and app settings through clearing app cache and updating background refresh settings, you can increase the overall functionality of your Wyze camera and reduce the chance of it appearing offline.
Using the Correct Accessories
Selecting the Right SD Card
It is essential to choose the appropriate Micro SD card for your Wyze Camera to ensure optimal performance and prevent common issues such as the device going offline. Look for a class 10 Micro SD card with 32GB of storage to get the best results. This class of SD card offers high-speed data write and read, which is necessary for recording high-quality video.
When you get your SD card, it is crucial to format it using the Wyze App. This process ensures the card’s compatibility with the camera. Avoid using SD cards larger than 32GB, as the camera may not function properly with them.
Setting up Wyze Bridge Properly
The Wyze Bridge is an essential accessory for connecting Wyze devices such as contact and motion sensors to the Wyze Cam. When installing the Bridge, ensure that it is properly paired with the camera. To pair the Bridge, follow these steps:
- Make sure your Wyze Cam is online and updated to the latest firmware.
- Open the Wyze App and navigate to the specific camera you will be using, then tap on the add button on the upper right corner to add the Bridge.
- Insert the Wyze Bridge into the USB port on the back of the camera, then tap the button on the Bridge once the camera prompts you.
- Connect your Wyze devices to the Bridge by following the on-screen instructions, ensuring that each device is paired and connected effectively.
After successfully pairing the Bridge to the camera and connecting your devices, make sure the camera is placed in a location with a strong Wi-Fi signal and minimal interference. This placement will help prevent your camera and connected devices from going offline.
By using the correct accessories, such as the right SD card and properly setting up the Wyze Bridge, you can significantly reduce the chances of your Wyze Camera going offline and enjoy a smooth experience with your smart home devices.
Adding a New Device in the Wyze App
Scanning QR Code Properly
To add your Wyze camera as a new device, you will need to scan the QR code located on your camera. Follow these steps to ensure proper scanning:
- Open the Wyze app on your smartphone or tablet.
- Tap the ‘+’ plus sign in the top left corner.
- Choose “Add Device.”
- Select your camera model (Wyze Cam v1/v2 or Wyze Cam Pan).
- Ensure that your smartphone or tablet is connected to a 2.4 GHz Wi-Fi network.
When prompted, hold your phone approximately 4-6 inches away from the QR code on the camera. Make sure the camera lens is facing the QR code. The app will give an audio cue stating “QR code scanned, please wait.”
If you’re having trouble scanning the QR code, try adjusting the distance between your phone and the camera or make sure there is sufficient lighting.
Setting up Device Using Wi-Fi
Once the QR code has been scanned, follow these steps to connect your camera to Wi-Fi:
- Enter your Wi-Fi network name (SSID) and password in the app.
- Press the “Next” button.
- The app will then configure the camera and connect it to your Wi-Fi network.
- Once connected, you can name your camera for better organization within the Wyze app.
Remember to use a Wi-Fi network operating on the 2.4 GHz band, as Wyze cameras do not support the 5 GHz band. If the connection fails, double-check your Wi-Fi credentials and make sure your smartphone or tablet is within range of the camera and router.
By following these steps, you can confidently and successfully set up your new Wyze camera in the app, ensuring a reliable and secure connection for your home monitoring needs.
Frequently Asked Questions
Why is my camera showing error code 90?
Error code 90 occurs when your Wyze Cam is unable to establish a proper connection with your local network. This could be due to issues with Wi-Fi connectivity, power supply problems, or other external factors. Make sure your internet connection is stable, and your camera is properly powered.
How can I get my camera back online?
To get your Wyze Cam back online, try power cycling the camera by unplugging it from the power source, waiting 10-15 seconds, and plugging it back in. Additionally, check your network connection and Wi-Fi settings to ensure the camera can connect to your local network.
How do I reset my Wyze camera’s WiFi?
To reset your Wyze Cam’s Wi-Fi settings, press and hold the setup button on the bottom of your camera for about 5 seconds until you hear a voice prompt saying “Ready to connect.” Follow the prompts in the Wyze app to enter your Wi-Fi information and complete the reconnection process.
Why does my Wyze camera keep going offline?
Your Wyze Cam may go offline due to factors such as network connectivity problems, power supply issues, or firmware updates. It’s crucial to ensure that your camera has a stable power source, a strong Wi-Fi connection, and up-to-date firmware to maintain a reliable connection.
Can my Wyze camera record while offline?
Wyze Cams can record events and continuous footage to a microSD card while offline, but this requires a local storage setup. Keep in mind that this offline recording feature doesn’t apply to cloud-based Event Video recordings, so make sure your camera has a microSD card installed and local storage is enabled.
How to fix Wyze camera offline after power outage?
After a power outage, your camera might experience temporary disconnection issues. To fix this, power cycle your camera by unplugging it, waiting for 10-15 seconds, and plugging it back in. Also, ensure that your network and Wi-Fi settings are correctly configured and active.