Wyze Error Code 68 often signifies a connectivity issue between Wyze cameras and the app controlling them. This error typically surfaces when attempting to stream or access live view on your Wyze Cam v2 or Pan Cam.
The root cause is frequently tied to discrepancies between the camera’s firmware and the Wyze app version on your device.
When addressing Wyze Error Code 68, first consider restarting your network equipment. A simple reboot, consisting of unplugging your router or modem and powering it on after a brief pause, can resolve many connectivity problems. If these initial steps fail, reaching out to Wyze Support for further assistance is a recommended course of action.
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Understanding Wyze Error Code 68
When your Wyze Cam displays an error code 68, it indicates a connectivity problem that prevents the device from functioning properly. This section aims to guide you through identifying and understanding the common causes behind this issue.
Identifying the Error
You’ll recognize Error Code 68 on your Wyze Cam by an explicit message stating “Error (code 68): Connectivity error. Please try again later.”
This notification typically appears on the screen when attempting to access your Wyze Cam. It’s a clear sign that your camera is experiencing connectivity hurdles that need to be addressed.
The triggers for Error Code 68 generally fall into two categories: network issues or firmware problems.
- Firmware Version: Running an outdated firmware can result in Error Code 68.
- Compatibility: Beta users should ensure their app version is updated via TestFlight, as regular App Store updates may not resolve the error.
In cases where these issues persist, resetting the camera to factory settings or testing out a beta update of the Wyze application might be recommended solutions for restoring proper functionality.
Initial Troubleshooting Steps
When addressing the Wyze Error Code 68 on your camera, it’s essential to start with the basics. Ensuring that your network connection is stable and rebooting the camera generally resolve common issues.
Verify the WiFi signal strength on your device to ensure a stable connection to the Wyze Cam. Check the following:
- Router Accessibility: Ensure that your camera is within range of your router to maintain a strong signal.
- Network Congestion: Too many devices connected to the WiFi network can cause bandwidth issues, so consider disconnecting some if necessary.
- Router Reboot: Sometimes, simply rebooting your router can help in re-establishing a stronger connection.
Perform a power cycle on your Wyze Cam if network steps don’t help:
- Unplug the Camera: Safely disconnect your Wyze Cam from the power source.
- Wait: Allow at least 30 seconds before re-connecting to ensure a proper reset.
- Reconnect: Power up your Wyze Cam and observe whether the issue persists.
These initial steps serve as the foundation for resolving Error Code 68 and should be your first course of action before moving to more complex troubleshooting methods.
When experiencing persisting issues with your Wyze camera displaying error code 68, advanced measures may be necessary. These steps aim to address deep-rooted firmware issues or to reset the camera to its factory default state for a fresh start.
Factory Reset Procedures
Performing a factory reset on your Wyze camera can resolve error code 68 by restoring it to its original settings.
Here’s how you can initiate a factory reset:
- Power off your camera.
- Locate the RESET button on the camera.
- Press and hold the RESET button.
- While holding the button, power on the camera.
- Continue holding for about 3-5 seconds until the light changes status.
Your camera will reboot, returning to factory default configurations. After this reset, you’ll need to set up the camera as if it were new.
Firmware Update and Rollback
Updating the firmware might remedy compatibility issues causing error code 68. Conversely, rolling back to an older firmware version can be necessary if the error occurs after a recent update.
Follow these steps:
To Update Firmware:
- Go to the Wyze app on your smartphone.
- Select the camera encountering the issue.
- Navigate to the Device Settings.
- Tap on Firmware Version and follow the prompts to install any available updates.
To Rollback Firmware:
- Download a previous firmware version from the Wyze website onto a microSD card.
- Power off your camera and insert the card.
- Hold the SETUP button, then power on your camera.
- Keep the SETUP button held down until the light on the camera is solid blue, then release.
Apply these advanced troubleshooting steps to address and resolve the firmware issues that could be causing error code 68 on your Wyze camera.
Using the Wyze App for Diagnostics
Leverage your Wyze app to access camera settings for troubleshooting or to ensure your device’s firmware is up-to-date, which is crucial when addressing connectivity issues like the error code 68.
Accessing Camera Settings
To begin troubleshooting with the Wyze app, follow these steps to access your camera’s settings:
- Open the Wyze app on your iOS or Android device.
- Navigate to the ‘Devices’ tab.
- Select the problematic camera from your list of devices.
- Tap on the ‘Settings’ gear icon located at the top-right of the live stream screen.
Through these settings, you can verify the status of your camera and adjust features that may impact its performance and connectivity.
Updating via the App
Regular updates via the app are essential for optimal camera performance. To update the firmware:
- In the ‘Settings’ menu, scroll to and select ‘Device Info’.
- Tap on ‘Firmware Version’ to check for updates.
- If an update is available, follow the prompts to install the latest firmware.
These updates can resolve compatibility issues that may be causing error code 68, ensuring that your camera software is not out of sync with your app. Remember to perform these steps using a stable internet connection to prevent any update interruptions.
Preventive Measures and Best Practices
To ensure longevity and optimal performance of your Wyze security camera, it is essential to engage in regular maintenance and keep your firmware up to date.
Staying Updated with Firmware
Keep Firmware Current: Always update your camera to the latest firmware version. Firmware updates often contain fixes for known issues, improvements, and new features.
- To check for updates: Open the Wyze app, go to your camera settings, and select ‘Firmware Update’.
Participate in Beta Testing: If you’re interested in the latest features and don’t mind encountering occasional bugs, consider joining the Wyze Beta program. This can provide early access to new firmware versions, but be aware that these may not be as stable as official releases.
By maintaining your Wyze camera and keeping the firmware up to date, you can minimize the likelihood of encountering error codes like 68 and keep your security system running smoothly.
Frequently Asked Questions
If your Wyze camera displays error code 68, it indicates a connectivity issue that can often be resolved through troubleshooting.
What are the steps to resolve an unresponsive Wyze camera that displays error code 68?
To revive your unresponsive camera, perform a firmware update to the latest version available from the official Wyze website. Ensure you’re using the correct firmware for your specific camera model to prevent further issues.
How can I get my Wyze camera to reconnect to the internet after experiencing error code 68?
Reconnect your camera to the internet by restarting your home router and the camera itself. Additionally, check for any available updates for the Wyze app and apply them.
What troubleshooting methods can I try on my iPhone when facing Wyze error code 68?
On your iPhone, try uninstalling and then reinstalling the Wyze app. Verify the firmware version of your camera within the app and update it if necessary. This process often resolves the error 68 issue.
Why does my Wyze camera frequently disconnect, and how can I prevent it?
Frequent disconnections can stem from weak Wi-Fi signals or interference. Strengthen your Wi-Fi network’s stability by placing the router closer to the camera or removing obstacles that could block the signal.
Is there a specific fix for Wyze error code 68 on Android devices?
For Android users, clear the app cache and data for the Wyze app within your device’s settings. This action can sometimes resolve the error code 68 by removing any temporary files that might cause connection problems.
What could be the reason behind my Wyze camera going offline, and how can I fix it?
Your camera may go offline due to power interruptions or network issues. Verify that the power source is consistent and the Wi-Fi network is functioning correctly. Resetting the camera may also help to establish a stable connection.