Wyze error code 90 is a common and frustrating issue faced by many Wyze camera users. This error indicates that the camera is unable to communicate with the Wyze servers, which prevents users from accessing their video footage and can result in events not being recorded. The primary cause for this error is often poor internet connectivity, as the camera relies heavily on a stable connection to function properly.
Initial troubleshooting steps include checking internet connectivity, verifying Wi-Fi coverage, and ensuring that the camera’s back LED is solid blue or flashing blue. By identifying connectivity issues and addressing them, users can generally resolve error code 90 within a short period of time.
- Wyze error code 90 indicates communication issues between the camera and Wyze servers
- Poor internet connectivity is the main cause for this error
- Troubleshooting involves checking internet connections, Wi-Fi coverage, and camera LED status.
Table of Contents
Causes of Wyze Error Code 90
Wyze Error Code 90 is a common issue that may be encountered by Wyze camera users. This error code indicates that your Wyze camera is unable to communicate with the Wyze servers. As a result, you won’t be able to access your video footage from that specific Wyze camera. This problem may also lead to events not being recorded on Wyze.
The primary cause of Error Code 90 is related to internet connectivity issues. Wyze cameras support 2.4 GHz bandwidth, not 5 GHz. Therefore, it’s important to ensure that your Wi-Fi network operates on the 2.4 GHz bandwidth. Additionally, your network should be secured with WPA/WPA2 protocol. Make sure your Wi-Fi mode is set to 802.11 b/g/n for optimal compatibility with Wyze cameras.
When encountering Error Code 90, it’s a good idea to check the status of your Wyze camera. The back LED indicator can provide useful information about the camera’s operation. A solid yellow light indicates that the camera is powered on and initializing, while a solid or flashing blue light means the camera is connected to the internet.
If you continue to experience Error Code 90, consider trying the following troubleshooting steps:
- Verify your internet connection: Ensure your Wyze camera and mobile phone have a stable internet connection. Check your router settings and Wi-Fi signal strength to confirm proper connectivity.
- Factory reset your device: Press the SETUP button on the bottom of the Wyze Cam or Wyze Cam Pan for 10 seconds to initiate a factory reset. This may help re-establish communication with the Wyze servers.
Remember, maintaining a strong and stable internet connection is crucial for avoiding Wyze Error Code 90. By addressing any underlying connectivity issues and exploring the provided troubleshooting steps, you can effectively resolve this error and continue enjoying your Wyze camera’s features.
Wyze Error Code 90: Troubleshooting Steps
How to fix Wyze Cam Error Code 90
In order to address the Wyze error code 90 issue, here are some initial troubleshooting steps that you can follow. These steps will help you identify and possibly resolve the problem with the camera.
Check Internet Connection
The first step in troubleshooting Wyze error code 90 is to check your internet connection. Ensure that your internet router and modem are functioning correctly. You can do this by accessing other websites or services using your internet connection. If you’re experiencing issues with your connection, try resetting your modem and router. Additionally, check if your router’s firewall settings are not blocking the Wyze camera access to the internet.
Power Cycle Camera and Router
Power cycling is the process of turning a device (in this case, your Wyze camera and internet router) off and then on again, allowing the device to refresh its settings and potentially resolve any errors. To power cycle your Wyze camera, unplug the power cable, wait for about 10-15 seconds, and then plug it back in. The camera should restart and display a solid yellow LED light before reconnecting to the internet.
Similarly, power cycle your router by unplugging it, waiting for 30 seconds, and plugging it back in. This can help refresh the connection between your camera and your router, which might solve the error code 90 issue.
Reset Wyze Camera
If the above-mentioned steps have not resolved the problem, you may need to reset your Wyze camera. To do this:
- Unplug the camera from the power source.
- Press and hold the setup button located at the bottom of the camera.
- While holding the setup button, plug the camera back into the power source.
- Hold the setup button for about 10 seconds until the LED light turns solid blue, then release the button.
After resetting the camera, you will need to reconfigure it using the Wyze app, including reconnecting it to your Wi-Fi network. This should help address the error code 90 issue and establish a reliable connection between your camera and the internet.
Insights into Connectivity Issues
No Barriers between Camera and Router
Make sure that there are no physical obstacles between the Wyze camera and the Wi-Fi router. Obstacles such as walls, furniture, and other electronic devices may interfere with the 2.4 GHz Wi-Fi band used by Wyze cameras, causing connectivity issues. Ideally, place your camera and router in the same room with a clear line of sight to maintain a strong and consistent connection.
Check Wireless Signal and Network Settings
The performance of your Wyze camera largely depends on the strength of the Wi-Fi signal it receives. Make sure your camera connects to a 2.4 GHz Wi-Fi band, as 802.11 b/g/n standards are supported. Check the Wi-Fi signal strength at the camera’s location using your smartphone or a Wi-Fi analyzer app to see if it’s sufficient for optimal performance.
Analyze your network settings to ensure they align with the camera’s requirements. Double-check that your Wi-Fi router is broadcasting the 2.4 GHz band and not the 5 GHz band, which is not supported by Wyze cameras. Additionally, confirm that your streaming servers have a stable internet connection for uninterrupted surveillance.
As part of your hardware inspection, verify the physical connection between your Wyze camera and the power source. Ensure that the camera is receiving the appropriate power supply and is not experiencing any hardware malfunctions.
In conclusion, maintaining a clear path between your Wyze camera and the Wi-Fi router, as well as optimizing your wireless signal and network settings, can significantly improve connectivity and minimize the occurrence of Wyze error code 90.
Firmware and Software
Update Firmware on Wyze Camera
Wyze error code 90 is related to camera communication issues and often occurs when a Wyze camera is not able to communicate with the Wyze servers. To fix this issue, ensure that your Wyze camera is running the latest firmware. Check for firmware updates regularly, as they often contain bug fixes and improvements to ensure smooth communication between your Wyze camera and the streaming servers.
- Open the Wyze app on your smartphone.
- Tap on the specific Wyze camera you want to update.
- Tap on ‘Device Settings’ (the gear icon in the upper right corner).
- Select ‘Device Info.’
- Tap on ‘Check update’ to see if there’s a newer firmware version available.
- If an update is available, follow the on-screen instructions to update your Wyze camera.
In addition to keeping your Wyze camera’s firmware updated, it’s important to manage the Wyze app on your smartphone and maintain a stable internet connection. Error code 90 may be due to improper internet connectivity or conflicts with other apps on your mobile phone.
- Ensure that your Wyze app is updated to its latest version.
- Close other apps running in the background, as they may be consuming your network resources.
- Restart your smartphone to clear any temporary network glitches.
Edit Device Settings
Proper network settings are essential for your Wyze camera to connect and communicate with the Wyze servers. Here are some tips to optimize your network settings:
- Wyze cameras support 2.4 GHz bandwidth, not 5 GHz. Ensure you connect your camera to a 2.4 GHz network.
- Secure your network using WPA/WPA2 encryption protocols.
- Set your WiFi mode to 802.11 b/g/n for optimal compatibility with Wyze cameras.
- If you are using a modem, try restarting it to re-establish the internet connection.
- Check if events are being recorded on Wyze to ensure your camera is functioning correctly.
By maintaining updated firmware, managing apps, and fine-tuning network settings, you should be able to minimize the occurrence of Wyze error code 90 and improve the overall performance of your Wyze cameras.
Advanced Techniques for Resolving Error Code 90
MicroSD Card Formats and Settings
Wyze cameras are compatible with microSD cards, which can sometimes cause issues when not formatted or set up correctly. To ensure optimal performance, follow these guidelines:
- Use a microSD card with a capacity between 8GB and 32GB.
- Format your microSD card using the FAT32 file system.
- Check the microSD card for any physical damage or signs of wear. Replace if necessary.
If your microSD card is causing error code 90, formatting it or using a different microSD card may resolve the issue. Keep in mind that formatting will erase all data on the card.
Adjust Router Settings
Certain router settings can interfere with the Wyze camera’s connection, resulting in error code 90. To improve connectivity and resolve the issue, consider making the following adjustments:
- Ensure your router uses the 2.4 GHz bandwidth, as Wyze cameras do not support 5 GHz.
- Secure your network with WPA/WPA2 protocol.
- Set your Wi-Fi mode to 802.11 b/g/n.
- Verify the Wi-Fi signal strength between your camera and router. If needed, move the devices closer or add a Wi-Fi range extender.
A firewall can help protect your network but may also cause connectivity issues with Wyze cameras. Check your firewall settings and adjust them as needed to allow your camera to connect properly:
- Review any blocked IP addresses or devices to ensure your Wyze camera is not restricted.
- Create exceptions or rules for your Wyze camera in your firewall settings.
- Temporarily disable your firewall to test if it is causing error code 90. Remember to re-enable it once your testing is complete.
By implementing these advanced techniques, you may be able to resolve error code 90 and restore your Wyze camera’s functionality.
Frequently Asked Questions
How can I fix Wyze error code 90?
To fix Wyze error code 90, follow these steps:
1. Check your internet connection to ensure it is stable and working properly.
2. Make sure your Wyze camera is connected to the Wi-Fi network.
3. Power cycle your Wyze camera by unplugging it, waiting for 10 seconds, and plugging it back in.
4. Ensure your camera is placed within the router’s Wi-Fi range, which is typically less than 100 meters
What causes Wyze error code 90?
Wyze error code 90 occurs when there is a connectivity issue between the camera and the Wyze cloud service. This could be due to an unstable internet connection, problems with the Wi-Fi router, or the camera being out of range from the Wi-Fi signal.
How do I power cycle my Wyze camera?
To power cycle your Wyze camera, unplug the camera from its power source, wait for about 10 seconds, and then plug it back in. This will reboot the camera and potentially resolve any connectivity issues.
Why does my Wyze camera keep going offline?
A Wyze camera may go offline due to several reasons, such as:
Unstable internet connection
Wi-Fi interference or weak signal
Issues with the Wi-Fi router
Camera hardware or firmware problems
Outdated Wyze app version
Checking and addressing these issues can help prevent your Wyze camera from going offline.
How can I reconnect my Wyze camera after unplugging?
After unplugging and plugging your Wyze camera back in, the camera should automatically reconnect to the Wi-Fi network if the network and camera settings have not changed. If it fails to reconnect, open the Wyze app and follow the setup process to re-establish the connection.