Experiencing a ‘no video at the selected time’ issue with your Wyze camera can be concerning.
You may encounter this problem when attempting to access video footage from a particular point in the timeline, only to find that there appears to be no recording available.
This can happen despite your Wyze camera being set up correctly and functioning properly for live streaming.
To address this challenge, it’s important to ensure that your camera’s settings are optimized for recording.
If your Wyze camera isn’t recording to the cloud or a microSD card, you won’t receive notifications of movement, and there won’t be any video to view at the selected time.
Your camera’s microSD card settings should be correctly configured to record events or set to continuous recording, depending on your preference.
Furthermore, regular updates to the Wyze app can alleviate many issues, including the ‘no video at selected time’ error. Ensuring that your app is up-to-date is a simple yet effective step in maintaining the functionality of your Wyze camera.
When these measures are in place, your Wyze camera should reliably capture and store footage, making it accessible for review at your chosen times.
Table of Contents
Troubleshooting Video Playback Issues
When facing the “No video at the selected time” issue on your Wyze camera, it’s crucial to systematically assess power connections, camera settings, and memory card function.
Checking Camera Power and Connection
Power Source: Ensure the camera is properly plugged into a working power outlet. A simple power cycle can often resolve minor glitches. To do this:
- Unplug the camera.
- Wait approximately 10 seconds.
- Replug the camera into the power source.
Wi-Fi Connectivity: A stable connection is vital for local recording and playback. If your camera is too far from the Wi-Fi source, consider moving it closer to establish a stronger signal.
Verifying Camera Settings and Recordings
Camera Settings: Access your Wyze app and navigate to the camera’s settings. Check to confirm that the following options are set correctly:
- Event Recording is toggled on.
- Local recording to microSD card is enabled under Advanced Settings.
Playback Functionality: From the app, view the Playback section to ensure videos are recording at your desired times. Delays in timeline population can occur, so give it a moment to fully load.
Ensuring Proper SD Card Usage
MicroSD Card Status: An improperly formatted or malfunctioning microSD card can lead to playback issues. Verify that:
- The card is correctly inserted.
- The format is compatible (FAT32 recommended).
Storage Capacity: Regularly check and maintain sufficient free space on the microSD card to avoid recording overruns, which could erase older videos or stop new recordings.
Using the Wyze App for Video Access
To maximize the use of your Wyze Camera, understanding the Wyze app’s features for video access is crucial. This covers navigating through the app and accessing your video recordings and playback functions.
Navigating the Wyze App
When you open the Wyze app, you’ll begin at the Home tab. Here, you can view a list of your connected devices. Selecting a specific camera allows you to access its live stream. T
he interface is user-friendly, offering a comprehensive view of your camera’s feed in real-time.
Accessing Event Recording and Playback
Finding and viewing recorded events is straightforward.
Tap on the Events tab on the bottom of your screen to display a timeline of recorded clips. These clips are generated when the camera detects motion or sound triggers.
To view playback from a microSD card, return to the live stream, tap on ‘Playback’, and navigate to the desired time frame.
If you run into the “No video at the selected time” message, ensure:
- Your camera is properly powered and functioning.
- The Wyze app is up to date.
- Event recording is enabled within the app settings.
- A microSD card is installed and set to record if required.
By following these steps, you will optimize your ability to access recorded videos using the Wyze app and troubleshoot common issues.
Advanced Solutions and Updates
In addressing the “No video at the selected time” issue with Wyze cams, ensure you’ve performed the latest firmware and app updates and have tried power cycling your device as initial troubleshooting steps.
Performing Firmware and App Updates
To minimize issues and improve performance, regularly updating the firmware of your Wyze Cam v3 or Wyze Cam Outdoor is crucial. Follow these steps for a firmware update:
- Open the Wyze app on your smartphone.
- Tap on your camera to open the Live Stream.
- Press the Settings gear icon.
- Scroll down and select Device Info.
- Tap on Firmware Version.
- Choose Upgrade if an update is available.
For the Wyze app itself:
- Visit your device’s app store.
- Find the Wyze app and see if an Update option is available.
- Proceed with the update to ensure you have the latest version for optimal performance.
Consistently keeping the camera firmware and the Wyze app updated will help ensure that your device functions effectively and might resolve recording issues.
Power Cycling and Restarting Your Device
If updating does not fix the problem, power cycling the camera can help refresh its connection. Here is how you power cycle a Wyze cam:
- Unplug the camera from its power source.
- Wait approximately 10 seconds.
- Plug the camera back in.
Power cycling forces a reset of the camera’s internal state and can often clear up temporary issues. If this fails, consider restarting your camera through the app:
- Access the Wyze app and select your camera.
- Tap on the Settings gear icon.
- Hit Restart Device within the app’s menu.
This process can troubleshoot some of the more fleeting problems your camera might be experiencing with video playback.
Wyze Cam Cloud and Subscription Services
Your Wyze Cam’s capabilities greatly expand with the addition of cloud storage through a subscription service. Understanding how these services work and optimizing video recording can enhance your security system’s efficiency.
Understanding Cloud Storage and Cam Plus
With a Cam Plus subscription, your Wyze Cam records full-length event videos to cloud storage.
This eliminates the 12-second recording limit and cooldown period of the free tier, providing more comprehensive coverage.
Not only can you access recorded events anytime via the app, but you also unlock advanced detection features such as person detection.
- Cloud storage allows recorded event videos to be saved off-site, ensuring your footage is safe even if your camera is damaged or stolen.
- Event videos are captured when motion or sound triggers the recording feature, providing critical information about security events.
Optimizing Event Video Recording
To make the most of your Cam Plus subscription, tailor your recording feature settings. Be sure you’re operating the latest Wyze app version to avoid potential bugs.
Steps to optimize your event recording:
- Ensure Network Connectivity: A stable Wi-Fi connection is vital for uninterrupted video upload to the cloud.
- Update Firmware and App: Regularly check for updates for firmware and the Wyze app to maintain optimal performance.
- Adjust Motion Sensitivity: Fine-tune motion detection settings to reduce false alarms and capture relevant events.
- Manage Notification Settings: Select notification preferences to be alerted about specific types of events.
By following these guidelines, your Wyze Cam, paired with Cam Protect, forms a reliable and robust security system with efficient video event recording.
Frequently Asked Questions
When you encounter issues with your Wyze camera during playback operations or live footage, proper troubleshooting can be a quick path to resolution. Understanding the possible causes and steps to rectify these problems will ensure your camera operates as expected.
What might cause a Wyze camera to fail during playback operations?
Failure in playback could stem from a range of issues. Common culprits include improper camera setup, outdated firmware, or malfunctioning SD cards. Ensuring your device is correctly configured and using compatible, formatted storage media is crucial.
How can I troubleshoot a Wyze camera that is not recording video?
Start by checking the power supply and ensuring the camera is turned on. Then verify that the SD card (if used) is not full and is functioning correctly. Consider rebooting the camera and examining the recording settings within the Wyze app to ensure they are correctly configured.
What steps should I take if my Wyze camera is not showing live footage?
Firstly, check your internet connection and ensure that your camera has a strong Wi-Fi signal. If the live stream is not available, try to restart your camera and the Wyze app. Additionally, check if there’s an ongoing service outage or maintenance that could be affecting the live feed.
Why would a Wyze camera capture only still images instead of recording video?
This issue may result from specific settings, such as a photo time-lapse feature being enabled instead of the video recording function. Review the event recording settings in the app and select video recording to enable constant or event-triggered video capture.
How can I resolve motion detection issues with my Wyze camera?
Motion detection problems might arise if the sensitivity settings in the app are too low. Adjust these settings higher to see if motion detection improves. Also, ensure the camera’s firmware is up to date and the camera’s positioning covers the area you intend to monitor.
Is there a specific fix for Wyze cameras not displaying video on Samsung or Android devices?
Make sure your Wyze application is updated to the latest version on your Samsung or Android device. Some users have resolved issues by clearing the app cache or reinstalling the Wyze app. If problems persist, check for any device-specific settings that might interfere with video display.