Wyze Playback Not Working

Are you having issues with the Wyze playback not working? We’ll cover the common reasons why Wyze playback might not be working and provide troubleshooting tips to help you get it back up and running in no time.

Wyze Playback Issues

Wyze cameras are popular for their affordability and easy integration with smart home systems.

However, users may sometimes encounter playback issues that prevent them from viewing recorded videos.

This section discusses various playback problems, including loading time issues, error codes, and streaming difficulties.

Loading Time Problems

One common issue faced by Wyze camera users is delayed loading times, which can cause videos to freeze during playback.

This is often due to problems accessing the recorded footage stored on the device’s SD card.

To resolve this issue, try the following steps:

  • Ensure that the SD card is properly inserted and recognized by the Wyze camera.
  • Investigate whether the issue is isolated to a single camera or affects multiple devices.
  • Check for any updates to the Wyze app and device firmware, as these updates may help resolve loading time problems.
  • Restart the camera and the Wyze app to see if that improves loading times for video playback.

Error Codes

Occasionally, users may encounter error codes while attempting to view playback from their Wyze cameras.

These codes typically point to specific errors, such as connection problems or app incompatibilities.

To troubleshoot error codes:

  • Document the specific error code and consult Wyze customer support for guidance on resolving the issue.
  • Ensure that the Wyze camera and app are running on compatible OS versions.
  • Confirm that your internet connection is stable and able to handle video streaming.

Streaming Difficulties

In addition to loading times and error codes, users may also experience streaming difficulties, such as choppy video or pixelation.

These issues can occur on any Wyze camera model, including the Wyze Cam OG, Wyze Cam OG Telephoto, and Wyze Cam Pan v3.

To address these streaming difficulties:

  • Ensure that your home network has sufficient bandwidth for video streaming, and consider upgrading your router if necessary.
  • Experiment with adjusting the video quality settings in the Wyze app, as lower quality settings may reduce streaming issues.
  • Reset the camera to its default settings and reconnect to your network, as this can sometimes resolve streaming problems.

Troubleshooting Steps

Check Connectivity

First, ensure that your Wyze device is properly connected to your Wi-Fi network. Verify that your router is functioning and connected to the internet.

Make sure your Wyze device is within the range of the Wi-Fi signal and not obstructed by walls or other objects.

Restart Wyze App

Close the Wyze app completely, and then reopen it to refresh the app’s connection to the device. This may resolve any temporary issues with the app’s connection to the Wyze home monitoring system, ensuring smooth playback.

Power Cycling

Power cycling involves turning off the Wyze device, waiting for a few seconds, and then turning it on again.

This can help resolve any errors or glitches that may be causing playback issues.

To power cycle your device, unplug it from the power source, wait for 10 seconds, and then plug it back in.

Sync Time

Ensure that the time on both your Wyze device and your mobile device are in sync. You can do this within the Wyze app by going to the device settings and selecting “Sync Time.”

A synced time ensures accurate motion detection and the ability to view accurate playback times.

Update Firmware

Updating your Wyze device to the latest firmware version can help resolve any bugs or issues causing playback problems.

To check for updates, go to the Wyze app, select your device, and navigate to “Device Settings.”

From there, tap on “Firmware Update” to see if there’s an available update for your device’s firmware.

Check Internet Speed

To ensure smooth playback, make sure that your internet connection meets the minimum speed requirements for Wyze devices.

You can test your internet speed using an online speed test tool. If your connection does not meet the requirements, consider upgrading your internet plan or contacting your internet service provider for assistance.

Remember, if you are still experiencing issues with your Wyze device’s playback, do not hesitate to contact Wyze customer support for further assistance.

Operating System Compatibility

When it comes to Wyze camera playback, compatibility with various operating systems is crucial. We will discuss the compatibility of Wyze playback with iOS devices, Android devices, and Windows.

iOS Devices

Wyze playback works seamlessly with iOS devices. The Wyze app can be downloaded from the Apple App Store and is compatible with a variety of iPhone and iPad models.

With the app installed, you’ll be able to view live streams, access recorded videos, and even adjust a few settings.

The app supports audio playback, allowing you to listen to recordings and engage in two-way communication if your Wyze camera model supports it.

Android Devices

Android devices are also well-supported by Wyze playback. The Wyze app can be found on the Google Play Store and is compatible with a wide range of Android smartphones and tablets.

As with iOS devices, users can view live streams, access recorded videos, and control settings through the app.

Audio playback and two-way communication are available on compatible Wyze camera models, ensuring a smooth experience for Android users.


Although Wyze does not offer a dedicated Windows app, you can still access and view your Wyze camera recordings on a Windows computer by removing the microSD card from the camera and using an SD card reader on your computer.

To ensure proper audio playback on a Windows computer, you may need to install a media player like VLC Media Player. This is because the default Windows media player does not have the proper audio codec to play Wyze camera videos.

By using VLC Media Player, you’ll be able to access both video and audio content from your Wyze camera on your Windows computer.

Advanced Settings

The Advanced Settings in the Wyze app contain options that can potentially affect the playback functionality of your Wyze Cameras.

Event Recording Options

In some cases, the playback issues can be related to the recording options chosen. To check these options, follow the steps below:

  1. Open the Wyze app and tap on your Wyze Camera.
  2. Tap on the Settings gear icon on the top right.
  3. Tap on Event Recording.

Here, ensure that the “Record an Event video when detects motion” option is enabled. This ensures that your camera records motion events, which you can then view in the playback.

Motion Detection Settings

Another vital aspect to consider for playback functionality is the Motion Detection Settings. To check these settings, follow these steps:

  1. Open the Wyze app and tap on your Wyze Camera.
  2. Tap on the Settings gear icon on the top right.
  3. Tap on Detection Settings.

In this section, you can adjust the detection sensitivity and zone to ensure that your camera records events as per your requirements. A higher sensitivity means that the camera will record more events.

Moreover, the detection zone allows you to define a specific area wherein the camera will trigger event recording upon detecting motion. Ensure that the detection zone encompasses the area you want to monitor to avoid playback issues.

Keep in mind that properly configuring both the Event Recording Options and Motion Detection settings can help resolve some playback issues you might encounter.

Frequently Asked Questions

No playback on outdoor camera

Make sure your outdoor camera is connected to Wi-Fi and that your Wyze app is updated. Ensure that the camera is set to record to the SD card in the advanced settings. If everything is in order and the playback still doesn’t work, consider resetting the camera and then reconfiguring the settings.

SD card playback issues

In case playback doesn’t work due to SD card issues, first, check if the SD card is formatted correctly and is compatible with your Wyze camera. Insert the SD card properly and ensure that the camera acknowledges it. If the problem persists, try using another SD card to verify if the issue is isolated to the original card.

Operation failed error

An “Operation failed” error might appear when attempting to view playback. This issue could arise due to a weak network connection, server issues, or app glitches. Try reconnecting your device to the internet and restarting the Wyze app. Additionally, check for app updates or server status issues on the Wyze website.

Cam v3 playback unavailable

If your Wyze Cam v3 is not showing playback, ensure it’s updated to the latest firmware. Verify that the SD card is compatible, formatted correctly, and recording is enabled within the advanced settings. If there are no issues with the SD card and settings, consider resetting the camera and then reconfiguring the settings.

Playback used by another device

Wyze cameras might show a message about playback being used by another device if multiple devices are connected simultaneously. If you encounter this situation, try disconnecting other devices and refreshing the Wyze app. This should help resolve the issue and provide access to your camera’s playback.