Yale Smart Lock Keypad Not Working: How to Fix!

Yale lock keypads are widely popular for their convenience and added security in both residential and commercial settings. However, like any piece of technology, there may be times when your Yale lock keypad stops functioning as it should. In this article, we will explore some possible reasons for this malfunction and provide you with troubleshooting tips to help you resolve the issue.

Understanding the Issue: Yale Lock Keypad Not Working

The Yale lock keypad is a crucial component of your smart lock system, providing ease and security in accessing your property. However, sometimes, the lock keypad might malfunction or not respond at all. In this section, you will learn about some common issues and possible solutions to fix your Yale lock keypad not working.

Firstly, your Yale lock keypad may not be lighting up or responding due to lockout mode. Certain modes such as “Do Not Disturb” or “All Code Lockout” can prevent the outside keypad from functioning. These modes can be enabled by the master, but a child or guest can also activate privacy mode (Do not disturb mode) from the inside. To address this issue, check for lockout modes enabled and deactivate them as required.

Secondly, the keypad might not be functioning due to dying or dead batteries. When the batteries are very low but not completely drained, the keypad may briefly light up then go off before you can enter your entire code. Try replacing the batteries to see if that resolves your keypad issue. Always keep a spare set of batteries available to make this job easier.

Another reason your Yale lock keypad could be malfunctioning is that it may need a reset or reboot. Before attempting a reset, ensure that you can connect the lock to your phone to verify that the problem isn’t with the lock itself. To reboot the lock, remove one battery from the lock and replace it. Once you’ve rebooted the lock, try entering your code again to see if it works.

It’s essential to properly maintain and troubleshoot your Yale lock keypad to ensure your property’s security. By understanding the common issues and their respective solutions, you can confidently resolve any lock keypad malfunctions and restore your smart lock’s functionality.

Installation and Alignment Issues

When installing your Yale Lock keypad, it is crucial to ensure proper alignment of the bolt, deadbolt, and strike plate. Misalignment can cause the keypad to malfunction or not work at all. In this section, we will discuss the common installation and alignment issues that may arise while setting up your Yale Lock keypad.

Firstly, make sure the deadbolt is installed correctly and in the right orientation. A deadbolt that is not properly installed can hinder the lock’s functionality, and you may encounter issues when attempting to use the keypad.

Secondly, pay close attention to the alignment of the strike plate during installation. If the strike plate is not correctly aligned with the deadbolt, the lock may not fully engage, causing the keypad to not work as intended. Ensure the strike plate is securely fastened to the door frame, and there is no obstruction between the deadbolt and the strike plate.

Rust is another issue that can impact your Yale Lock keypad’s performance. Check all metallic components, such as the bolt and strike plate, for signs of rust or corrosion. If you find rust on any part of the lock, it may lead to mechanical problems, resulting in the keypad’s poor performance. You can address this issue by regularly applying lubricant to the lock’s moving parts and inspecting them for rust regularly.

In summary, proper installation and alignment of your Yale Lock keypad’s components are crucial to its functionality. Pay close attention to the deadbolt and strike plate during installation and ensure there is no obstruction or rust that could affect the lock’s performance. By addressing these issues, you can enjoy a smoothly functioning keypad and enhance the security of your home.

Dead Batteries

One of the primary reasons your Yale Lock keypad may not be working is dead batteries. When the batteries are low, the keypad might light up briefly but then turn off before you can enter all the digits of your code. If the batteries are completely drained, the keypad will not respond to touch at all. To resolve this issue, you should:

  1. Remove all batteries from the battery compartment.
  2. Replace them with new, high-quality batteries, ensuring they are properly connected.
  3. Test the keypad after replacing the batteries to see if the issue is resolved.

If the keypad still doesn’t work, it may be an issue unrelated to dead batteries, such as a lockout mode or an incorrect entry code.

Emergency Power

In case your Yale Lock keypad stops working due to dead batteries and you need immediate access, Yale locks often have an emergency power feature. This feature allows you to temporarily power the lock with an external battery connected to the emergency power terminals located under the keypad. To use emergency power:

  1. Locate the emergency power terminals under the keypad.
  2. Connect a compatible 9V battery to the terminals.
  3. Use the lock’s functions as needed.

This emergency power option is meant for temporary use only, and you should still replace the primary batteries as soon as possible. Remember to maintain the lock’s battery life by using high-quality batteries, checking the battery status in the Yale Home App, and replacing the batteries when needed.

Smart Lock and Entry Codes

Setting up Yale App

To set up the Yale Home App for your Yale Smart Lock keypad, you will need to download and install the app on your smartphone. Open the app, create an account, and follow the on-screen instructions to connect your Yale lock to the app. You can use your smartphone’s Bluetooth to connect your phone with the lock.

Master and Entry Codes

Your Yale Smart Lock keypad requires entry codes for access. There are two types of codes: Master and Entry codes. The Master code gives administrative control, allowing for the creation and management of entry codes for different users. Entry codes are specific to each user, granting them access to the lock.

To set up entry codes, open the Yale Home App, and navigate to the settings for your lock. You can generate, add, or modify entry codes for individual users from here. Make sure to give each user a unique entry code to maintain security.

Bluetooth Range and Communicating

Communication between your smartphone and the Yale lock keypad takes place over Bluetooth. The effective range of Bluetooth communication for most smartphones is around 30 feet (10 meters). Ensure that your phone is within this range to effectively control and manage the lock through the app.

To maintain communication:

  1. Restart your phone.
  2. Remove and reinsert one battery from the keypad.
  3. Ensure that your phone is not connected to any other Bluetooth devices, such as headphones or speakers.
  4. Open the Yale Home App and verify that your phone can connect to the lock over Bluetooth.

Keep these factors in mind while using your Yale Smart Lock keypad to ensure smooth functionality and effective access control.

Solutions and Troubleshooting

Pressure and Keyless Lock

Sometimes, your Yale keypad lock may not work due to pressure on the deadbolt. To correct this issue, establish the exact spot the deadbolt strikes when the door is locked. Tape a white piece of paper over the strike plate, apply some lipstick on the deadbolt when it’s extended, and then retract it using the thumbnail. Push the door to a completely shut position, and try to lock the door using the thumbnail. Adjusting the strike plate may help alleviate pressure and allow your keyless lock to function properly.

Factory Reset of Yale Lock

If your Yale lock keypad isn’t lighting up or isn’t working correctly, a factory reset might be the solution. Before attempting a factory reset, ensure that you can connect the lock to your phone to make sure the issue isn’t with the lock itself. If you find that the issue is with the lock, try rebooting the lock first by removing one battery and replacing it. Once you have rebooted the lock, try the entry code again. If the issue persists, follow the manufacturer’s instructions to perform a factory reset on your Yale lock.

Guide to Yale Lock Maintenance

Disconnect Option Usage

As a Yale Lock owner, when your lock’s keypad is not working, you might want to try disconnecting and reconnecting the device. To do this, open the Yale Home App on your smartphone and go to Keypad settings. Make sure you are within Bluetooth range of the lock. Select the option to Disconnect the Keypad. Upon selecting this option, a 4-digit code will be sent to you, which you need to enter into the keypad to reset the device. Do not forget to reconnect the keypad after the reset.

Buzzes and Sound Indicators

Understanding the buzzes and sound indicators emitted by your Yale Lock is important for identifying issues and troubleshooting. If you hear a red light or continuous sound after entering your programming code, it may indicate that either your batteries need to be replaced or there is an issue with the battery connection. To fix this, press and hold the keypad button on the back of the lock for 20 seconds.

If the Yale Lock keypad is unresponsive or silent, it may be in a lockout mode, such as “Do Not Disturb” or “All Code Lockout.” These modes can be enabled by the master user, but sometimes they can also be activated by accident or by other occupants of your home. In such cases, try disabling the lockout mode in your Yale Home App, and then test the keypad again to see if it becomes functional.

Frequently Asked Questions

Why is my Yale lock keypad not lighting up?

If your Yale lock keypad is not lighting up, it could be due to a lockout mode such as “Do Not Disturb” or All Code Lockout. These modes are usually enabled by the master but can also be activated by a child or guest from the inside. Check if the lockout mode is enabled and disable it if necessary.

How do I fix my Yale keypad door lock that’s not working?

If your Yale keypad door lock is not working, try performing a reset. Ensure that you can connect the lock to your phone to confirm that the issue isn’t with the lock itself. If the issue is with the lock, try rebooting it by removing one battery and replacing it. After rebooting the lock, try entering the entry code again.

How can I change or replace the battery in my Yale keypad lock?

To change or replace the battery in your Yale keypad lock, access the battery compartment which is typically located on the interior side of the lock. Open the compartment, remove the old batteries, and replace them with new ones, ensuring they are inserted correctly according to the polarity markings. Close the battery compartment securely when done.